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Manager Application Support Engineer Jobs in Wisconsin

Desktop Support Engineer

La Crosse, WI · On-site

$30.13 - $45.20/hr

Desktop Support Engineer Location: Kwik Trip Support Center Job Type: Full-Time Overview The ... Lead problem management efforts including investigation, documentation, testing, and root cause ...

Capital Market Support Engineer Location: Montreal, QC Job Type: Job Type: Contract Required ... Managing Incidents Must have * Should have very strong knowledge in Trade lifecycle accounting ...

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Manager Application Support Engineer information

What is the difference between Manager Application Support Engineer vs Application Support Engineer?

AspectManager Application Support EngineerApplication Support Engineer
CredentialsBachelor's degree, relevant certifications, leadership experienceBachelor's degree, technical certifications often preferred
Work EnvironmentTeam leadership, client communication, strategic planningTechnical troubleshooting, user support, system monitoring
Employer & Industry UsageIT departments, software companies, enterprise environmentsIT support teams, software vendors, tech companies
Search & Comparison IntentUnderstanding managerial roles in application supportTechnical support roles, troubleshooting skills

The Manager Application Support Engineer typically oversees support teams, manages client relationships, and aligns support strategies with business goals. In contrast, the Application Support Engineer focuses on technical troubleshooting, resolving user issues, and maintaining system performance. Both roles require technical knowledge, but the manager position emphasizes leadership and strategic planning.

What are the most commonly searched types of Application Support Engineer jobs in Wisconsin? The most popular types of Application Support Engineer jobs in Wisconsin are:
What are popular job titles related to Manager Application Support Engineer jobs in Wisconsin? For Manager Application Support Engineer jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Manager Application Support Engineer jobs in Wisconsin look for? The top searched job categories for Manager Application Support Engineer jobs in Wisconsin are:
What cities in Wisconsin are hiring for Manager Application Support Engineer jobs? Cities in Wisconsin with the most Manager Application Support Engineer job openings:
Desktop Support Engineer

Desktop Support Engineer

Kwik Trip, Inc.

La Crosse, WI • On-site

$30.13 - $45.20/hr

Full-time

Medical, Retirement, PTO

Posted 24 days ago


Kwik Trip rating

7.1

Company rating: 7.1 out of 10

Based on 837 frontline employees who took The Breakroom Quiz

2nd of 46 rated convenience stores


Job description

Already a Kwik Trip Coworker? Follow this link to apply: myapps.kwiktrip.com
Location: Department 671
Shift: Daytime
Experience: 5+ years
Pay Range: $30.13 to $45.20
Actual pay will be based on various factors, such as a candidate's qualifications, skills, competencies, proficiency for the role, and internal equity. In addition to base pay, Kwik Trip gives 40% of pre-tax profits back to our coworkers with bonuses ranging from 8-12% of each coworker's gross annual wage depending on company profitability and offers a comprehensive benefits package, including health insurance, 401k, paid time off, and more.
*This position is not eligible for sponsorship.
Desktop Support Engineer
Location: Kwik Trip Support Center
Job Type: Full-Time
Overview
The Desktop Support Engineer 1 provides advanced desktop and endpoint support for end users at the Kwik Trip Support Center. This role acts as a senior technical escalation resource within Desktop Support, resolving complex hardware, operating system, endpoint configuration, and enterprise software issues. The position focuses on advanced troubleshooting, problem management, and root cause analysis while partnering with other IT teams to improve stability, efficiency, and service quality.
What You'll Do
  • Serve as a senior escalation point for complex desktop, hardware, operating system, and software issues
  • Provide expert-level troubleshooting for high-impact or recurring endpoint incidents
  • Lead problem management efforts including investigation, documentation, testing, and root cause analysis
  • Analyze trends related to desktop incidents, hardware failures, and software issues
  • Coordinate resolution with Endpoint Management, Security, and other IT teams as needed
  • Provide clear, data-driven technical recommendations to IT leadership and partners
  • Assist with testing and validation of desktop hardware, endpoint configurations, and software deployments
  • Support desktop-related projects such as hardware refreshes, operating system upgrades, and migrations
  • Manage and process hardware warranty claims
  • Improve, standardize, and automate Desktop Support processes
  • Coach and mentor Desktop Support team members on advanced troubleshooting techniques
  • Create and maintain technical documentation and knowledge articles
  • Assist with remediation of endpoint-related vulnerabilities

What You'll Bring
  • Bachelor's degree in information technology or a related field preferred
  • Six or more years of progressive experience in desktop support, endpoint engineering, or related IT roles
  • Strong experience supporting Windows OS, Windows hardware, macOS, and Apple hardware
  • Advanced troubleshooting and root cause analysis skills
  • Experience with endpoint management platforms, Active Directory, and Group Policy
  • Strong communication skills with the ability to explain technical concepts to non-technical users

Preferred Certifications
  • Hardware Warranty Service Provider Certification (required or obtained within a defined timeframe)
  • ITIL Certification preferred
  • Additional certifications such as CompTIA A+, Microsoft, Apple, SCCM, or Intune

Work Schedule
Monday - Friday daytime hours with rotating on-call responsibilities
Kwik Trip, Inc. is a family-owned, Midwest company, in operation since 1965. We are dedicated to serving our guests and coworkers while treating everyone like family. Along with our award-winning culture, we are proud to be an Equal Opportunity Employer. Learn more about Kwik Trip and our culture.
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