Manager Ai Rater Jobs in Arizona (NOW HIRING)

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Donation matching
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development
• Tuition assistance
• Vision insurance
• Wellness resources

Location: Tucson, Arizona
Employment Type: Full-Time
About AKIVA
AKIVA is an AI-native engineering firm specializing in enterprise services, domain-specific solutions, and high-performance infrastructure from strategy through deployment. We build innovative systems that drive measurable results for commercial enterprises and government agencies. AKIVA is a certified Service-Disabled Veteran-Owned Small Business (SDVOSB).
Position Overview
The Program Director / Executive Sponsor provides executive-level oversight and strategic leadership for AKIVA's temporary employment and staffing services delivery. This role owns overall contract performance, customer relationship management, operational oversight, compliance posture, escalation resolution, and continuous improvement. The Program Director ensures staffing operations align with contract requirements, service-level expectations, and public-sector compliance standards while supporting workforce planning and service delivery across all participating customer departments.
Key Responsibilities
Provide executive oversight of all staffing operations, fulfillment performance, and service-delivery quality across customer departments
Serve as the senior accountable executive for contract compliance, performance metrics, and customer satisfaction outcomes
Lead executive-level customer engagement, quarterly business reviews, and strategic planning sessions
Manage escalation paths for service-delivery issues, candidate disputes, and operational risks
Oversee program reporting cadence, including monthly performance reports, workforce dashboards, and ad-hoc analytics
Establish and monitor key performance indicators (fill rate, time-to-fill, candidate quality, retention, billing accuracy)
Direct workforce planning, surge-capacity strategy, and continuity-of-operations posture
Coordinate cooperative purchasing program participation and intra-agency utilization opportunities
Champion continuous-improvement initiatives based on customer feedback, performance data, and emerging workforce trends
Approve internal policy changes, training programs, and operational investments supporting the contract
Required Qualifications
Bachelor's degree in Business Administration, Human Resources, Public Administration, or related field or equivalent experience
10+ years of progressive experience in staffing operations, workforce solutions, or contract management
5+ years of executive or senior-management experience leading public-sector or government staffing engagements
Demonstrated success managing multi-departmental staffing contracts with measurable performance outcomes
Strong understanding of public-sector procurement, cooperative purchasing programs, and contract administration
Excellent executive communication, stakeholder management, and negotiation skills
Proven track record of building and leading geographically distributed program teams
Experience with workforce analytics, performance reporting, and KPI-driven operations
Must be authorized to work in the United States
Preferred Qualifications
Experience supporting state, county, or municipal staffing contracts
Familiarity with Arizona public-sector procurement practices and cooperative purchasing
PMP, SHRM-SCP, SPHR, or comparable senior credential
Experience with VMS/MSP platforms and modern workforce technology stacks
Background in process automation, AI-assisted workforce operations, or RPA implementations
Veteran or military-affiliated leadership experience
Tools, Technologies & Frameworks
Workforce: VMS/MSP platforms, ATS systems, time-and-attendance | Reporting: Microsoft Excel, Power BI, Tableau | Collaboration: Microsoft Teams, SharePoint, Outlook | AI: AKIVA-provided AI productivity tools for workforce analytics and reporting | Methodologies: ITIL, PMBOK, continuous-improvement frameworks
What AKIVA Offers
Professional development and skill-building opportunities
Supportive management team with Veteran-owned company values
Opportunity to work on impactful public sector engagements
Long-term contract engagement with potential for extension
AI productivity tools and training provided at no cost to employees

Comprehensive Benefits Package

401(k) with generous company match
Medical Insurance
Dental Insurance
Vision Insurance
Short-Term & Long-Term Disability Insurance
Paid Time Off (PTO)
Profit Sharing
Join Our AI Innovation Network
Interested in staying connected with AKIVA's AI initiatives, research, and opportunities?
Join our AI Innovation Network here: https://www.akiva.com/ai-network
Equal Employment Opportunity Statement
AKIVA is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, national origin, age, physical disability, marital status, military and Veteran status, or any other characteristic protected by applicable law. We believe that diversity among our teammates is critical to our success as a company, and we seek to recruit, develop, and retain the most talented people within a qualified candidate pool.
AKIVA is a certified Service-Disabled Veteran-Owned Small Business (SDVOSB).

Flexible work from home options available.