Managed Service Provider Jobs in Calgary, AB (NOW HIRING)

Location: Calgary Head Office, Alberta

Employment Type: Full Time - Permanent

Salary Range: SP4, Level 6, $124,270.00 - $146,200.00 per year. The final compensation for this position will be determined based on individual factors, including education, qualifications, experience, and internal equity.

Senior Specialist, Corporate Solutions

The Opportunity

Are you passionate about delivering reliable enterprise platforms that enable critical business services and support organizational success?

The Senior Specialist, Corporate Solutions plays a key role in providing service ownership and operational stewardship for AER's enterprise application services, with an initial focus on the Workday platform and the Human Resources, Finance, and Procurement business capabilities it supports.

This is an opportunity to work at the intersection of business, technology, service management, and vendor governance. Working closely with business stakeholders, technology teams, and managed service providers, you will help ensure enterprise application services remain reliable, well governed, operationally supported, continually improved, and aligned with organizational priorities. The role provides enterprise application service ownership and governance coordination including enhancement intake, assessment, prioritization processes, and release coordination. Business stakeholders remain accountable for business process decisions, requirements, and the prioritization of enhancements based on business value an strategic objectives.

As AER's Enterprise Applications portfolio evolves, this role will help shape how enterprise platforms and business applications are supported, governed, and optimized to deliver long-term value across the organization.

At the Alberta Energy Regulator (AER), you'll join a collaborative team dedicated to delivering innovative, client-focused technology services while fostering a culture of accountability, continuous improvement, and service excellence.

What your day-to-day will look like:

• Provide operational service ownership for assigned enterprise application services, with primary responsibility for Workday.

• Provide enterprise application service oversight for platforms supporting Human Resources, Finance, and Procurement functions.

• Partner with business stakeholders, technology teams, vendors, and managed service providers to deliver reliable, well-governed services.

• Monitor service health, operational performance, risks, issues, and service outcomes, coordinating improvements where required.

• Manage vendor and managed service provider relationships, including service level monitoring, performance reviews, issue resolution, and continual improvement activities.

• Coordinate operational demand, enhancement requests, service priorities, and governance activities through established processes.

• Coordinate governance review, enterprise impact assessment and provide cross functional visibility for enhancement requests and operational priorities.

• Support operational readiness for upgrades, releases, patches and service lifecycle activities.

• Maintain service documentation, support models, governance artefacts, and operational service information.

• Facilitate cross-functional collaboration and clear communication across business, technology, vendor, architecture, cybersecurity, and governance groups.

• Identify opportunities to improve service performance, operational efficiency, user experience, and business value across the Enterprise Applications portfolio.

What we're looking for in you:

• A degree in Information Technology, Computer Science, Information Systems, Business Administration, or a related discipline; an equivalent combination of education and relevant experience may be considered.

• 7-10 years of experience in enterprise application service ownership or operational service management, including vendor and managed service provider oversight, stakeholder engagement, governance coordination, and support of large-scale enterprise SaaS platforms such as Workday, SAP SuccessFactors, Oracle Fusion Cloud, Microsoft Dynamics 365, or similar business applications.

• Experience working with business stakeholders, technology teams, and managed service providers to deliver enterprise services.

• Workday experience is preferred.

• Advanced proficiency in enterprise application service ownership, including lifecycle management, ITSM practices, operational readiness, service performance, risk management, governance, and continual improvement.

• Expertise in vendor and managed service provider management, including service level monitoring, performance assessment, issue resolution, contract support, and service reviews.

• Strong proficiency in stakeholder engagement and cross-functional collaboration, including facilitation, negotiation, relationship-building, and the ability to translate business needs into operational priorities across business, technology, vendor, and governance groups.

• Strong competence in governance and demand coordination, including prioritization support, decision-making inputs, governance artefacts, and alignment with enterprise architecture, cybersecurity, risk, and organizational standards.

• Professional certifications considered assets are:

  • ITIL Foundation Certification

  • ITIL Managing Professional

  • Workday certification

  • ServiceNow certification

  • Project Management certification (PMP, PRINCE2 or equivalent)

• Demonstrated ability to influence outcomes and collaborate effectively without formal authority, including navigating complex topics, responding to difficult questions, and adapting communication in unexpected situations.

• Strong analytical, problem-solving, and decision-support skills, with the ability to use operational insight and performance metrics to drive improvement.

Additional Information:

• All applicants must be legally entitled to work in Canada at the time of application.

• Should an individual with the required qualifications not be available, applicants with closely related qualifications may be considered. As a result, the position may be redesigned and/or reclassified.

• This role has a business requirement to work from Calgary Head Office.

• SEC1 - This position will be subject to pre-employment background screening, including a criminal record check.

• If you need accommodation during any stage of the recruitment process, please email PeopleServices@aer.ca. Information relating to the need for accommodation and accommodation measures will be addressed confidentially.

What we offer you:

• Opportunity to make a difference and be part of a performance driven team that is responsible for the efficient, safe, orderly, and environmentally responsible development of Alberta's energy and mineral resources.

• The ability to leverage your expertise and critical thinking skills to contribute in wide-ranging,challenging, and complex work.

• Robust totalreward packages including; a competitive compensation program, defined benefit pension plan(s), flexible benefits, and wellness programs.

More information about working at the AER's including our comprehensive Total Rewards package can be found in the careers section of our website.

Our Commitment to Diversity:

At the AER, our values of Accountability, Collaboration, Transparency, and Trust & Respect are foundational to our culture - a culture where every individual, regardless of race, colour, religion, gender, national origin, age, disability, or any other legally protected factors, thrives and contributes their unique perspectives.

Our commitment to diversity, equity, and inclusion fuels innovation, creating a brighter, more sustainable Alberta for all. Join us in shaping this dynamic future.

Application closing date: August 14, 2026, at midnight