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Chat Representative Jobs in Calgary, AB (NOW HIRING)

Walgreens

Customer Service Representative

Calgary, AB · On-site

$22.38 - $25.18/hr

The Customer Service Representative (CSR) provides exceptional customer service to internal and ... Position may expand to include Chat and Email Customer Support. Answer and place calls in a ...

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Chat Representative information

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How much do chat representative jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for chat representative in Calgary, AB is $14.36, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $15.87 per hour, depending on experience, location, and employer.

What are Chat Representatives?

Chat Representatives are customer service professionals who assist customers through online chat platforms. They answer inquiries, resolve issues, and provide information about products or services in real-time. Their role is crucial for companies that offer live chat support, ensuring customers receive prompt and effective help. Chat Representatives need strong communication skills, the ability to multitask, and a good understanding of the company's offerings. They often work remotely or in call centers, handling multiple conversations at once.

What are the key skills and qualifications needed to thrive as a Chat Representative, and why are they important?

To thrive as a Chat Representative, you need excellent written communication, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is typically required. Strong problem-solving skills, patience, and the ability to multitask help you stand out in this role. These skills ensure efficient resolution of customer inquiries and contribute to positive customer experiences and brand reputation.

What are some common challenges faced by Chat Representatives, and how can they be managed effectively?

Chat Representatives often encounter challenges such as managing multiple chat conversations simultaneously, addressing complex customer issues in real-time, and maintaining a friendly tone under pressure. To handle these effectively, it helps to develop strong multitasking and time-management skills, utilize quick-access resources like FAQs or knowledge bases, and practice clear, concise written communication. Regular training and support from supervisors can also make it easier to stay updated on products and best practices, ultimately leading to more efficient problem-solving and higher customer satisfaction.

What Does a Chat Representative Do?

Chat representatives provide online customer service through a live chat support system. Your specific job duties vary, depending on your company and industry. But general responsibilities may include using online chat portals to answer questions, resolve payment issues, or help customers place orders. Technical chat representatives may help customers fix or solve problems they have with their electronics or service systems. Most chat representatives focus on communicating through text chat systems and email, but companies may also ask you to use a voice chat system. Chat representatives may work in a customer support facility, an office, or remotely from home.

What is the difference between Chat Representative vs Customer Service Agent?

AspectChat RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service certifications are common
Work EnvironmentOnline or remote chat platforms, customer support centersCall centers, retail stores, online support
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, and hospitality sectors
Search & Comparison IntentUnderstanding roles, skills, and job requirementsSimilar roles, career progression, and differences

Both Chat Representatives and Customer Service Agents focus on assisting customers, often requiring similar skills and certifications. The main difference lies in the communication medium: Chat Representatives primarily handle online chat support, while Customer Service Agents may work via phone, email, or in person. Understanding these distinctions helps job seekers find roles aligned with their skills and preferences.

More about Chat Representative jobs
What are the most commonly searched types of Chat Representative jobs in Calgary, AB? The most popular types of Chat Representative jobs in Calgary, AB are:
What are popular job titles related to Chat Representative jobs in Calgary, AB? For Chat Representative jobs in Calgary, AB, the most frequently searched job titles are:
What job categories do people searching Chat Representative jobs in Calgary, AB look for? The top searched job categories for Chat Representative jobs in Calgary, AB are:
Chat Representative jobs near you
Infographic showing various Chat Representative job openings in Calgary, AB as of July 2026, with employment types broken down into 59% Full Time, 7% Part Time, and 34% Contract. Highlights an 85% Physical, 3% Hybrid, and 12% Remote job distribution, with an average salary of $29,867 per year, or $14.4 per hour.

Coffee Inside Sales Representative

4Sight Search Solutions Inc.

Calgary, AB

CA$19.50 - CA$20/hr

Full-time

Medical, Dental, Vision, PTO

Posted 19 days ago

Job description

Do you enjoy an energetic sales environment working with interesting industry leading products?
We are recruiting an Inside Sales Representative on behalf of a growing, innovative specialty coffee distributor. You don't need to be a coffee hobbyist, but certainly an interest or love or coffee is an asset. This is a hybrid position working in the showroom, assisting with web-chat and phone calls related to online inquiries or orders, and warehouse responsibilities, which includes shipping and order picking.

Hours & Schedule:

Option 1: 6 days a week / 45 hours
Monday-Friday: 9:00am - 5:00pm
Saturday: 11:00am - 4:00pm

Option 2: 5 days a week / 37 hours
Saturday is required, but you will receive a day off during the week.
Responsibilities

  • Help customers via phone, email, chat, and in-person—answering questions, recommending equipment, and guiding purchases.
  • Greet walk-in customers in our showroom, demo coffee machines, and create a welcoming, informative experience. Energy and presentation are important.
  • Handle in-store transactions (cash, debit, credit) with care and accuracy.
  • Stay up to date on the latest coffee trends and equipment..
  • Working to both pick and ship orders, along with other warehouse tasks, as needed.
  • Support other departments when needed during busy times—you're a team player.

Requirements
  • A sales background which could be retail sales or inside sales in another context is key.
  • Interest in the coffee industry is important. If you do happen to be a coffee enthusiast, that is an asset.
  • A people person who brings energy, patience, and great conversation to every interaction.
  • You’re dependable, upbeat, and excited about helping others find their perfect coffee setup.
  • You want a long-term opportunity in a company with an amazing culture where your passion can turn into a career.

Benefits
  • $20/hour to start, with strong potential for future growth.
  • Full benefits after 3 months (medical, dental, vision).
  • Paid vacation: 2 weeks in year one, 3 weeks after that.
  • Paid lunch breaks
  • Stable, full-time work in a company that values your input and love for coffee.

Other companies call this role:
Customer Service Representative
Customer Experience Associate
Customer Service Agent
Customer Care Representative

We thank all who apply for this position. We commit to "communicate quickly, communicate often, and communicate well". All applicants will be contacted within 5 business days. No phone calls please. IND1