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Chat Representative Jobs in Calgary, AB (NOW HIRING)

U-Haul

Customer Service Representative

Calgary, AB

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Calgary, AB

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

Cintas

Sales Representative - Uniform

Calgary, AB · On-site

That is why we are seeking a goal-oriented, motivated, and energetic Sales Representative to join our growing Outside Sales team. This role provides our customers with solutions to their work apparel ...

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All JobsChat Representative JobsChat Representative Jobs in Calgary, AB

Chat Representative information

See Calgary, AB salary details

$10

$14

$16

How much do chat representative jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for chat representative in Calgary, AB is $14.36, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $15.87 per hour, depending on experience, location, and employer.

What is a chat representative?

Chat Representatives are customer service professionals who assist customers through online chat platforms. They answer inquiries, resolve issues, and provide information about products or services in real-time. Their role is crucial for companies that offer live chat support, ensuring customers receive prompt and effective help. Chat Representatives need strong communication skills, the ability to multitask, and a good understanding of the company's offerings. They often work remotely or in call centers, handling multiple conversations at once.

What does a chat representative do?

Chat representatives provide online customer service through a live chat support system. Your specific job duties vary, depending on your company and industry. But general responsibilities may include using online chat portals to answer questions, resolve payment issues, or help customers place orders. Technical chat representatives may help customers fix or solve problems they have with their electronics or service systems. Most chat representatives focus on communicating through text chat systems and email, but companies may also ask you to use a voice chat system. Chat representatives may work in a customer support facility, an office, or remotely from home.

What are the key skills and qualifications needed to thrive as a chat representative, and why are they important?

To thrive as a Chat Representative, you need excellent written communication, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is typically required. Strong problem-solving skills, patience, and the ability to multitask help you stand out in this role. These skills ensure efficient resolution of customer inquiries and contribute to positive customer experiences and brand reputation.

What are some common challenges faced by chat representatives, and how can they be managed effectively?

Chat Representatives often encounter challenges such as managing multiple chat conversations simultaneously, addressing complex customer issues in real-time, and maintaining a friendly tone under pressure. To handle these effectively, it helps to develop strong multitasking and time-management skills, utilize quick-access resources like FAQs or knowledge bases, and practice clear, concise written communication. Regular training and support from supervisors can also make it easier to stay updated on products and best practices, ultimately leading to more efficient problem-solving and higher customer satisfaction.

What is the difference between Chat Representative vs Customer Service Agent?

AspectChat RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service certifications are common
Work EnvironmentOnline or remote chat platforms, customer support centersCall centers, retail stores, online support
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, and hospitality sectors
Search & Comparison IntentUnderstanding roles, skills, and job requirementsSimilar roles, career progression, and differences

Both Chat Representatives and Customer Service Agents focus on assisting customers, often requiring similar skills and certifications. The main difference lies in the communication medium: Chat Representatives primarily handle online chat support, while Customer Service Agents may work via phone, email, or in person. Understanding these distinctions helps job seekers find roles aligned with their skills and preferences.

More about Chat Representative jobs

What are the most commonly searched types of Chat Representative jobs in Calgary, AB?

The most popular types of Chat Representative jobs in Calgary, AB are:

What are popular job titles related to Chat Representative jobs in Calgary, AB?

For Chat Representative jobs in Calgary, AB, the most frequently searched job titles are:

What job categories do people searching Chat Representative jobs in Calgary, AB look for?

The top searched job categories for Chat Representative jobs in Calgary, AB are:

Chat Representative jobs near you
Infographic showing various Chat Representative job openings in Calgary, AB as of August 2026, with employment types broken down into 57% Full Time, and 43% Part Time. Highlights an 100% In-person job distribution, with an average salary of $29,867 per year, or $14.4 per hour.

Equipment Sales Representative

SMS Equipment

Calgary, AB

CA$40K/yr

Full-time

Re-posted 9 days ago

Job description

SMS Equipment is looking for an Equipment Sales Representative to manage the sale of new equipment within our domestic sales function. This role is responsible for driving territory growth, delivering equipment solutions, and building long-term, trusted customer relationships across the assigned region.
 
Work Location: Calgary, AB.
Salary: $40,000 plus commission, with a first-year earnings guarantee of $75,000 (base salary + guaranteed commission).
Work Arrangement: Fixed on site – working from the office or customer site each day. This role requires frequent travel within the assigned territory.
Schedule: Monday to Friday.
 
What You’ll Do
  • Build and maintain strong customer relationships through regular site visits, clear communication, and a strong understanding of customer needs.
  • Manage your daily schedule, sales pipeline, and territory to meet deadlines and deliver on commitments.
  • Monitor market trends and collaborate with the Sales/Operations Manager to establish targets and support territory strategy.
  • Proactively generate leads, conduct cold calls, and close new equipment sales within the assigned territory.
  • Prepare equipment quotes and work closely with the General Manager of Sales to align pricing and commercial terms.
  • Maintain accurate customer, opportunity, and sales activity records within the CRM system.
What You Bring
The successful candidate will have prior sales experience and/or experience serving customers in the heavy equipment industry, with the ability to build relationships and manage a fast-paced sales territory.
 
Other requirements include:
  • Familiarity with a wide range of construction equipment and the ability to recommend appropriate equipment solutions.
  • Confidence in cold calling, developing new business, and balancing competing priorities.
  • Proficiency with CRM systems, quoting tools, and Microsoft Office, supported by strong problem-solving and decision-making skills.
  • Valid Class 5 driver’s license and willingness to travel extensively throughout the assigned territory.

This position is classified as an Individual Contributor role in SMS Equipment’s competency framework, requiring demonstration of core competencies (customer focus, collaboration, and technical/functional expertise).

 
At SMS Equipment, safety is one of our core values and we care for each other, without exception. Our successful candidate is intrinsically motivated and committed to making safe choices when completing all tasks.
 
Pre-Employment
This position is risk sensitive. Candidates may be required to complete:
  • Reference check
  • Pre-employment medical questionnaire
  • Drug and alcohol test
  • 5-year commercial driver’s abstract
  • Credit and criminal record check

This posting is for an existing vacancy within SMS Equipment. Applications will be accepted until a suitable candidate is hired. 

We thank all applicants for their interest. Only those selected to proceed to the next stage of the recruitment process will be contacted.

At SMS Equipment, the right partnership makes everything possible. We’re committed to building a diverse and inclusive team and encourage applications from all qualified individuals. Join us and bring your expertise to an organization that values safety, authenticity, innovation, performance, and respect.

SMS Equipment offers rewarding careers in the heavy equipment industry across Canada. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service. A few of the many benefits of working with SMS Equipment include competitive wages, comprehensive group benefits plan, and RRSP matching.

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