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Managed Service Provider Jobs in Boston, MA (NOW HIRING)

They are seeking a Jr. Systems Engineer to provide IT support services to users onsite, manage support queries through a ticketing system, and maintain documentation while adhering to organizational ...

Build, manage, and develop a sales pipeline to achieve targets for new logo business and upsell ... service provider and win opportunities * Navigate complex quoting, proposal, contract, and ...

Managed Services Program Managers are responsible for consulting with the customer, as well as ... service attitude. * High level of comfort working in complex customer environments and providing ...

... Provider. If you have successfully sold recurring managed services, security, Microsoft 365, Azure, or outsourced IT solutions and you are motivated by building pipeline, winning new logos, and ...

... Provider. If you have successfully sold recurring managed services, security, Microsoft 365, Azure, or outsourced IT solutions and you are motivated by building pipeline, winning new logos, and ...

... Provider. If you have successfully sold recurring managed services, security, Microsoft 365, Azure, or outsourced IT solutions and you are motivated by building pipeline, winning new logos, and ...

Service Dispatcher

Boxborough, MA · On-site

$25 - $35/hr

Address customer inquiries, provide information, and resolve any service-related issues in a ... Manage trade-related administrative tasks, such as processing purchase orders, invoices, and ...

Showing results 41-60

Managed Service Provider information

See Boston, MA salary details

$15

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$44

How much do managed service provider jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for managed service provider in Boston, MA is $29.49, according to ZipRecruiter salary data. Most workers in this role earn between $19.86 and $26.63 per hour, depending on experience, location, and employer.

What is a managed service provider?

A Managed Service Provider (MSP) job involves delivering outsourced IT services to businesses, including network management, cybersecurity, cloud computing, and technical support. MSP professionals ensure that clients' IT systems run efficiently, securely, and with minimal downtime. They may monitor infrastructure, troubleshoot issues, and implement technology solutions to meet business needs. Many MSP roles require a strong understanding of IT systems, problem-solving skills, and the ability to work with multiple clients.

What is a typical day like for someone working as a managed service provider?

A typical day for a Managed Service Provider involves monitoring client systems for any performance issues or security threats, responding to service tickets, conducting routine maintenance, and troubleshooting IT problems either remotely or on-site. You’ll often interact directly with clients to resolve urgent concerns, provide consultations, and implement technology solutions tailored to their needs. Collaboration with other IT professionals and vendors is common, particularly when deploying new software or resolving complex technical challenges. The fast-paced environment requires flexibility, time management, and a proactive approach to problem-solving.

What are the key skills and qualifications needed to thrive in the managed service provider position, and why are they important?

To thrive as a Managed Service Provider, you need expertise in IT infrastructure management, problem-solving, and client relationship management, typically supported by experience in networking, cybersecurity, and systems administration. Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and IT certifications such as CompTIA, Microsoft, or Cisco is highly valued. Strong communication skills, customer service mindset, and the ability to manage multiple priorities simultaneously are crucial soft skills in this role. These qualities are essential for delivering reliable IT support, building client trust, and ensuring seamless business operations for clients.

What are the most commonly searched types of Managed Service Provider jobs in Boston, MA?

The most popular types of Managed Service Provider jobs in Boston, MA are:

What are popular job titles related to Managed Service Provider jobs in Boston, MA?

For Managed Service Provider jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Managed Service Provider jobs in Boston, MA look for?

The top searched job categories for Managed Service Provider jobs in Boston, MA are:

What cities near Boston, MA are hiring for Managed Service Provider jobs?

Cities near Boston, MA with the most Managed Service Provider job openings:

Infographic showing various Managed Service Provider job openings in Boston, MA as of August 2026, with employment types broken down into 87% Full Time, and 13% Contract. Highlights an 100% In-person job distribution, with an average salary of $61,329 per year, or $29.5 per hour.

Senior/Director, IT Operations and Governance

Socket.dev

Waltham, MA • On-site

$220 - $260/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago


Job description

Crescent Biopharma’s vision is to build a world leading oncology company bringing the next wave of therapies for cancer patients. The Company’s clinical-stage pipeline includes its lead program, a PD-1 x VEGF bispecific antibody, as well as novel antibody-drug conjugates. By leveraging multiple modalities and established targets, Crescent aims to rapidly advance potentially transformative therapies as single agents and as part of combination regimens to treat a range of solid tumors. For more information, visit www.crescentbiopharma.com and follow the Company on LinkedIn and X.

We are seeking a Director/Senior Director to serve as the operational leader of the Information Technology function and be responsible for executing the company's technology strategy, roadmap, and governance framework. Reporting to the VP, Information Technology, you are responsible for translating the company's technology strategy into executable plans and ensuring successful delivery through internal resources, managed service providers, consultants, and business stakeholders.

You will oversee technology operations, project execution, governance, compliance, and vendor management while helping build scalable, audit-ready processes that support Crescent's growth and clinical development objectives. You will also serve as a key partner to business leaders across the organization and play an important role in advancing operational excellence, and cybersecurity maturity.

Responsibilities
  • Translate IT strategy and roadmap into actionable projects, workplans, and operational initiatives.
  • Provide leadership and direction to internal IT personnel, contractors, and managed service providers.
  • Oversee day-to-day IT operations and service delivery.
  • Partner with business leaders across Clinical Development, Regulatory, Quality, Finance, Legal, HR, and other functions to prioritize technology initiatives and ensure successful delivery of business outcomes.
  • Direct execution of technology initiatives across infrastructure, cybersecurity, collaboration platforms, business applications, and GxP systems.
  • Manage project portfolios and ensure timely delivery of priorities, milestones, risks, and dependencies.
  • Manage relationships with managed service providers, consultants, software vendors, and implementation partners.
  • Coordinate internal stakeholders and external resources to ensure technology initiatives remain on schedule and within scope.
  • Lead development, maintenance, and implementation of IT policies, standards, SOPs, and operational procedures.
  • Support cybersecurity, privacy, and regulatory compliance initiatives including NIST CSF, GxP requirements, data protection regulations, and audit readiness activities.
  • Maintain governance processes, documentation, and evidence required for inspections, audits, and due diligence reviews.
  • Identify opportunities to improve processes, workflows, and operational maturity.
  • Assist in workforce planning and resource allocation decisions.
Education & Experience
  • 10+ years of progressive information technology experience, including leadership responsibility for cross-functional initiatives, service providers, and technology teams.
  • Experience in biotechnology, pharmaceutical, life sciences, or regulated healthcare environments.
  • Demonstrated success managing external service providers and technology vendors.
  • Experience developing and implementing IT governance frameworks, policies, and SOPs.
  • Strong project and program management capabilities.
  • Working knowledge of cybersecurity frameworks such as NIST CSF.
  • Experience supporting regulated systems, computer system validation, audits, and compliance programs.
  • Ability to communicate effectively with executive leadership and cross-functional stakeholders.
  • Strong analytical, strategic thinking, and problem-solving skills.
  • Ability to thrive in a fast-paced, ambiguous environment while managing competing priorities.
  • Commitment to fostering a diverse and inclusive workplace.
What We Offer
  • Opportunity to join a mission-driven team where you'll contribute to impactful work, take on varied responsibilities, and grow quickly in a dynamic environment
  • Competitive compensation, including base salary, performance bonus, and equity
  • 100% employer-paid benefits package
  • Flexible PTO; also, two, one-week company-wide shutdowns each year
  • A commitment to your professional development, with access to resources, mentorship, and growth opportunities
Salary Range

The salary range for this position is $220,000 to $260,000.

The final salary offered will depend on several factors, which may include, but is not limited to relevant years of experience, educational background, and geography.

Additional Description for Pay Transparency

Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs:

  • medical, dental, vision, life insurance, short- and long-term disability

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s savings plan (401(k)).

  • Company’s savings plan (401(k))

This position is eligible to participate in the Company’s long-term incentive program.

  • Company’s long-term incentive program

Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits:

  • Vacation - Unlimited PTO
  • Sick time - 10 days per calendar year
  • Holiday pay, including two Company shut downs
  • Parental Leave - 16 weeks within one year of the birth/adoption/foster care of a child
  • FMLA
  • Military Leave

Additional information can be found - https://www.crescentbiopharma.com/careers/#benefits

Crescent Biopharma is an Equal Opportunity Employer. We are committed to fostering a diverse, inclusive, and equitable workplace where all individuals are valued and respected. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender, sexual orientation, national origin, disability, veteran status, or any other protected status.

Please note, Crescent does not accept unsolicited resumes from external agencies or recruiters. Submission of a resume without a prior written agreement does not create any express or implied contract between Crescent and the agency. Crescent will not pay any fees related to unsolicited resumes.

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