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Managed Service Provider Jobs in West Springfield, MA

Vixxo

Service Provider Manager

Hartford, CT · On-site

About the Role The Service Provider Manager is responsible for the growth and retention of a qualified network of Service Providers within a defined geographical region. Negotiate and work with ...

Vixxo

Service Provider Manager

Hartford, CT

About the Role The Service Provider Manager is responsible for the growth and retention of a qualified network of Service Providers within a defined geographical region. Negotiate and work with ...

Cronin and Company

IT Manager

Glastonbury, CT

$95K - $116K/yr

Serve as the primary liaison with our Managed Service Provider -- reviewing Statements of Work and agreements, holding the MSP accountable to service commitments, and representing the agency in ...

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All JobsManaged Service Provider JobsManaged Service Provider Jobs in West Springfield, MA

Managed Service Provider information

See West Springfield, MA salary details

$14

$27

$40

How much do managed service provider jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for managed service provider in West Springfield, MA is $27.05, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $24.42 per hour, depending on experience, location, and employer.

What is a typical day like for someone working as a Managed Service Provider?

A typical day for a Managed Service Provider involves monitoring client systems for any performance issues or security threats, responding to service tickets, conducting routine maintenance, and troubleshooting IT problems either remotely or on-site. You’ll often interact directly with clients to resolve urgent concerns, provide consultations, and implement technology solutions tailored to their needs. Collaboration with other IT professionals and vendors is common, particularly when deploying new software or resolving complex technical challenges. The fast-paced environment requires flexibility, time management, and a proactive approach to problem-solving.

What are the key skills and qualifications needed to thrive in the Managed Service Provider position, and why are they important?

To thrive as a Managed Service Provider, you need expertise in IT infrastructure management, problem-solving, and client relationship management, typically supported by experience in networking, cybersecurity, and systems administration. Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and IT certifications such as CompTIA, Microsoft, or Cisco is highly valued. Strong communication skills, customer service mindset, and the ability to manage multiple priorities simultaneously are crucial soft skills in this role. These qualities are essential for delivering reliable IT support, building client trust, and ensuring seamless business operations for clients.

What is a Managed Service Provider job?

A Managed Service Provider (MSP) job involves delivering outsourced IT services to businesses, including network management, cybersecurity, cloud computing, and technical support. MSP professionals ensure that clients' IT systems run efficiently, securely, and with minimal downtime. They may monitor infrastructure, troubleshoot issues, and implement technology solutions to meet business needs. Many MSP roles require a strong understanding of IT systems, problem-solving skills, and the ability to work with multiple clients.

What are popular job titles related to Managed Service Provider jobs in West Springfield, MA? For Managed Service Provider jobs in West Springfield, MA, the most frequently searched job titles are:
What cities near West Springfield, MA are hiring for Managed Service Provider jobs? Cities near West Springfield, MA with the most Managed Service Provider job openings:
Managed Service Provider jobs near you
Infographic showing various Managed Service Provider job openings in West Springfield, MA as of July 2026, with employment types broken down into 1% As Needed, 82% Full Time, 12% Part Time, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $56,255 per year, or $27 per hour.

Service Provider Manager

Vixxo

Hartford, CT • On-site

Full-time

Re-posted 19 days ago

Vixxo rating

7.2

Company rating: 7.2 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

107th of 249 rated facilities management

Job description

Company Description
Be part of our growth story!
Do you have a passion for people? Are you a go-getter, full of new ideas and eager to be part of a team that's committed to helping some of the most recognized brands across North America deliver better experiences for their customers?
Vixxo is a technology-enabled, asset management company that works with Fortune 500 clients within the retail, restaurant, convenience and grocery industries. We leverage data to help businesses manage their facilities maintenance programs, make better decisions, gain visibility into facility investments and achieve sustained cost savings.
Job Description
About the Role
The Service Provider Manager is responsible for the growth and retention of a qualified network of Service Providers within a defined geographical region. Negotiate and work with service providers to establish relationships and partnerships creating a mutual benefit for the Company and the independent business owner. The Service Provider Manager has an overarching goal to ensure service providers understand their contractual requirements drive the total cost of ownership out of the Service Provider base while improving product/service quality to clients. Responsible for managing contracts (labor rates) with new and established Service Providers. This professional will support the service centers and the SP acting as a liaison with service providers at the strategic level for service delivery of these trades. Additional responsibilities include reviewing KPI performance with SP's for continued improvement resulting in additional work.
Qualifications
About You
  • Bachelor of Science degree in Business, Engineering or related filed
  • 5-8 years of experience in vendor management and contract negotiation or service related sales
  • Supply chain knowledge, specific with trade sourcing expertise
  • Facility Maintenance or experience with HVAC/R, plumbing and electrical services experience a plus
  • Working knowledge of Microsoft Office (Word and Excel); technical aptitude to work within additional software applications
  • Strong financial, analytical and business acumen
  • The position requires regular travel at an annual rate up to 60%

Additional Information
All your information will be kept confidential according to EEO guidelines.

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