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Managed Service Provider Internship Jobs in Ridgefield, CT

AvantGuard LLC

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Systems Engineer Windows - Level 2

Milford, CT · On-site

$80K - $110K/yr

We manage small business networks based on Microsoft cloud solutions and associated industry leading Managed Service Provider tools. Experience with advanced Microsoft Cloud administration is a ...

Carter Mario

Legal Internship - Spring 2027

Milford, CT · On-site

$19/hr

Administrative - Utilize the case management software system for data entry, checklists ... Customer service skills. * Able to follow direction and to work independently and as a contributing ...

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All JobsManaged Service Provider Internship JobsManaged Service Provider Internship Jobs in Ridgefield, CT

Managed Service Provider Internship information

See Ridgefield, CT salary details

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How much do managed service provider internship jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for managed service provider internship in Ridgefield, CT is $15.48, according to ZipRecruiter salary data. Most workers in this role earn between $12.45 and $17.50 per hour, depending on experience, location, and employer.

What is a Managed Service Provider (MSP) Internship?

A Managed Service Provider (MSP) Internship is a work experience program where interns gain hands-on knowledge in IT services by assisting MSPs in managing and supporting clients' technology needs. Interns typically learn about network administration, cybersecurity, cloud services, and remote IT support. The role offers exposure to a range of technologies and industries, helping interns develop professional skills in troubleshooting, customer service, and technical documentation. This internship is ideal for students or recent graduates interested in pursuing a career in information technology or managed IT services.

What types of projects and responsibilities can I expect during a Managed Service Provider (MSP) internship?

During an MSP internship, you can expect to work on a variety of IT support tasks such as troubleshooting client issues, assisting with network monitoring, and helping to deploy software updates. Interns often collaborate closely with experienced technicians and engineers, gaining exposure to real-world problem-solving and client communication. You may also participate in documentation, asset inventory, and learn how to use remote management tools. These experiences are designed to build your technical skills and prepare you for a full-time role in IT support or systems administration.

What are the key skills and qualifications needed to thrive as a Managed Service Provider Intern, and why are they important?

To thrive as a Managed Service Provider Intern, you need a solid understanding of IT fundamentals, networking concepts, and troubleshooting, typically supported by coursework or certifications like CompTIA A+ or Network+. Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and basic cybersecurity practices is often expected. Strong problem-solving abilities, eagerness to learn, and effective communication skills help interns stand out when supporting clients and collaborating with team members. These skills and qualities are crucial for delivering reliable technical support and gaining practical experience in a fast-paced, client-focused IT environment.

What is the difference between Managed Service Provider Internship vs Network Technician?

AspectManaged Service Provider InternshipNetwork Technician
CredentialsTypically pursuing or recent degree in IT or related fieldCertifications like CompTIA Network+ or Cisco CCNA often preferred
Work EnvironmentInternship setting within MSP companies, supporting client networksHands-on technical work in network setup, maintenance, and troubleshooting
Employer & IndustryManaged Service Providers in IT/tech industryIT service providers, telecom companies, or corporate IT departments
Search & Comparison IntentUnderstanding entry-level roles in MSPsTechnical network support and maintenance roles

The Managed Service Provider Internship offers an entry-level experience focused on supporting MSP operations, often for students or recent graduates. In contrast, a Network Technician role involves direct technical work on networks, requiring specific certifications and hands-on skills. Both roles are essential in the IT industry but differ mainly in experience level and job responsibilities.

What cities near Ridgefield, CT are hiring for Managed Service Provider Internship jobs? Cities near Ridgefield, CT with the most Managed Service Provider Internship job openings:
Managed Service Provider Internship jobs near you
IT Manager - MSP & Vendor Management - Remote

IT Manager - MSP & Vendor Management - Remote

ReFocus Eye Health

Stamford, CT • On-site

$101K - $124K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Description

About ReFocus Eye Health

ReFocus Eye Health is a multi-site ophthalmology platform operating at 100+ clinic. Our technology function runs lean and modern: a Microsoft 365 / Intune / Entra ID environment supported by a managed service provider (MSP), with continuous growth through acquisitions. We are looking for an IT Manager to own our vendor relationships and IT project delivery as we scale.


Position summary

The IT Manager is the internal owner of ReFocus Eye Health’s managed service provider (MSP) relationship and IT project delivery across all locations. This is a management and coordination role: you will manage vendors, drive IT projects and acquisition (M&A) site cutovers, and keep daily operations on track — with enough technical fluency to hold the MSP accountable. This is not a hands-on engineering role; technical architecture and design remain with the Director of Technology. You will professionalize vendor governance and project delivery and serve as the dependable single point of coordination for IT across the organization.


Key responsibilitiesMSP & vendor management

• Serve as the primary internal owner of the MSP relationship; manage scope, SLAs, ticket quality, escalations, and overall delivery performance.

• Coordinate IT vendors and review scope and invoices for accuracy and value.

• Provide the MSP and vendors with a single, consistent point of contact and accountability.

IT project & cutover coordination

• Coordinate IT projects and M&A site cutovers end to end: timelines, vendor scheduling, readiness checklists, and stakeholder communication (execution performed by the MSP and vendors).

• Partner with the Project Manager on cross-functional tracking; owns the IT-specific delivery within those projects.

• Coordinate rollout of standardized device images and practice-level application configuration (defined technically by the Director, executed by the MSP).

Operations coordination

• Triage and route incidents to the MSP, track resolution, and keep sites informed; act as the first internal point of contact for IT issues.

• Maintain operational documentation, SOPs, and outputs from asset and visibility tooling.

Reporting & escalation

• Report status, risks, and vendor performance to the Director; escalate technical decisions rather than making them.

• Apply technical literacy to read tickets, validate MSP work, and push credibly on SLAs and quality.


Required qualifications

• Associate’s degree in information technology or a related field — or equivalent experience or credentials.

• 4+ years in IT, including project coordination and vendor or MSP management.

• Demonstrated MSP/vendor management with SLA and performance accountability.

• Strong project-coordination and delivery skills, ideally across multi-site environments.

• Technical literacy across Microsoft 365, Intune/endpoint concepts, and networking — enough to manage vendors credibly (hands-on engineering not required).

• Excellent communication, stakeholder-management, and organizational skills.

• Comfortable operating as the sole internal IT manager partnering with an external MSP.

Ability to travel up to 15%


Preferred qualifications

• Bachelor’s degree in information technology or a related field.

• Healthcare / HIPAA-regulated environment experience.

• M&A integration / site-cutover coordination experience.

• Familiarity with EHR/PM platforms (e.g., Nextech, NextGen) and ConnectWise or similar ticketing.

• PMP, ITIL, or comparable project/service-management credential.


What success looks like

• First 90 days: own the MSP relationship and daily ticket follow-through; establish a clear cadence and reporting rhythm with the MSP.

• First 6 months: MSP managed to define SLAs; IT projects and cutovers running on coordinated timelines.

• First 12 months: dependable vendor governance and project delivery across all sites.


Ability to work remotely and MUST live in the eastern standard time zone. 


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