Mall Operations Manager Jobs in Arizona (NOW HIRING)

Great people make great properties. As an owner, operator and developer of thriving retail centers in the nation’s top markets, Macerich offers opportunities to work, grow and develop your unique talents. Apply now to help us shape the future of retail real estate while building a meaningful, rewarding and balanced career.

About the Role:

The Administrative Assistant provides comprehensive administrative and marketing support to property management and mall operations. Key responsibilities include managing tenant and vendor databases, coordinating reports and lease documentation, supporting marketing initiatives, and assisting with event planning and communication. The ideal candidate brings strong organizational skills, excellent communication, proficiency in Microsoft Office and Yardi, and a customer-focused mindset.

The successful candidate must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

What You Will Do:

• Perform general administrative tasks including mail distribution, document creation, copying, faxing, call handling, and file maintenance
• Maintain and update databases for tenants, vendors, and insurance
• Track administrative information related to Leasing and Business Development
• Draft default letters and other communications to retailers
• Manage the property trash program and coordinate with the waste management vendor
• Generate reports using Yardi for various property teams
• Oversee the property storage program, including lease agreements and insurance tracking
• Provide administrative support to Property Management and other mall departments
• Create and submit deal sheets for storage agreements
• Coordinate quarterly campus leader meetings and prepare office space for meetings
• Update the Retailer Handbook quarterly
• Maintain an up-to-date Emergency Contact List for tenants
• Organize employee appreciation events
• Prepare and submit expense reports

Marketing responsibilities:

• Process Business Development RLAs and advertising agreements
• Manage scheduling and setup for the community room
• Update directories and website content (events, sales, maps, promos)
• Monitor website for accuracy and functionality
• Support Marketing Manager with tracking, reporting, contracts, and data input
• Create and schedule social media posts; monitor engagement
• Draft e-blasts for Marketing Manager review
• Conduct retailer outreach for events and hours
• Draft and distribute event setup memos; follow up as needed
• Take photos for advertising, social media, and event documentation
• Research contacts for business development leads
• Execute on-mall corporate marketing sweepstakes
• Maintain marketing files and equipment inventory
• Provide event support, including schedule adjustments as needed

The Employer retains the right to change or assign other duties to this position.

What You Bring:

• 3 - 5 years of administrative experience with a high school diploma or equivalent
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Strong organizational, time management, and attention to detail skills
• Excellent written and verbal communication with a customer service mindset
• Experience with property management software (e.g., Yardi) and basic marketing tools

Macerich’s Total Rewards:

• Best-in-class benefits with affordable employee contribution levels
• Generous Paid time off, including vacation time, 12 paid holidays and 80 hours of sick time annually
• 401(k) match with immediate vesting
• Ability to purchase company stock at a 15% discount
• 24 paid volunteer hours and employer charitable match
• Employee Assistance Program
• Career-development resources
• Comprehensive wellness program including ClassPass memberships
• Field Fridays and more…

At Macerich, in-person work at our offices is a top priority because it allows us to collaborate more effectively, build stronger connections, and maintain the culture that drives our success. To that end, we do believe in a healthy work/life balance and are proud to offer Remote Fridays for our Corporate offices and Field Fridays for our Retail Properties.

The compensation for this position is determined based on several factors, including the candidate's experience, qualifications, and the specific requirements of the role. Final salary offers will be discussed during the interview process and will reflect the candidate's skills and the company's compensation structure.

Who We Are:
Macerich is one of the country's leading owners, operators, and developers of major retail real estate (NYSE:MAC). Our high-quality retail properties in many of the most affluent and densely populated U.S. markets set Macerich apart. By bringing communities together, we create long-term value for our shareholders, partners and customers. As we work together to achieve our mission, our shared values drive our progress: Excellence, Relationships, Optimism, Integrity, Empowerment and Fun.

Macerich is an Equal Opportunity Employer committed to employing a diverse workforce. Qualified applicants will be considered without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status or disability