Mall Manager Jobs in Madison, WI (NOW HIRING)

CBL Properties, one of the largest mall REITs in the United States, is in search of a Local Leasing and Advertising Coordinator for East and West Towne Malls in Madison, WI. This position is tasked with alleviating dealmakers of certain operational responsibilities to maximize time spent on revenue generation. Apply and see why CBL continues to earn Great Place to Work Certification™ year after year!

Working under the direction of the Specialty Leasing and Advertising Coach, the Local Leasing and Advertising Coordinator collaborates with Specialty Leasing and Advertising, Marketing and Mall Management to meet the various needs of the property throughout the year. They must be a self-starter who can efficiently work with the Local Leasing and Advertising Manager and mall team to compile and maintain a list of activities & responsibilities that they are constantly re-prioritizing and working from.

Assist the Local Leasing and Advertising Manager with the implementation and coordination of the SLA program, as directed, with the following duties:

1. Assists in coordinating tenant move-in and move-out;, including placement and preparation of RMU’s, communication with security and the Operations team, placement of fixtures, common area location, etc.;
2. Collects and routes proposed inline store signage, RMU merchandise plan, and kiosk renderings for approval. Work with tenants to ensure they are using CBL approved signage for return policies, payment method, sales/discounts, etc.;
3. Coordinate and attend new tenant/licensee meeting(s) prior to opening; work closely with tenant and team to ensure overall presentation meets company/property standards
4. Monitor and enforce common area visuals and operating requirements in accordance with company/property standards through daily common area walk-throughs, tenant communication and record-keeping;
5. Collaborate with property team and Operations Services on A/R management and collections efforts;
6. Assist with implementation and enforcement of holiday décor directives;
7. Assist with the identification of appropriate common area placement of proposed tenants by understanding / communicating available inventory, marking available space on lease plan, and having a full understanding of permanent retailer kiosk restrictions;
8. Assist the appropriate department in event coordination, planning, and execution;
9. Assist with event set-up, including coordination with contracted special events company, if applicable;
10. Effectively coordinate and manage back-lit directory program, post updates and graphics as needed and provide proof of postings as required. Monitor program so that no backlit panel is vacant;
11. As directed, may handle responsibilities associated with scheduling and organizing retailer meetings;
12. Responsible for maintaining and updating tenant listings on in-mall directories;
13. Coordinate with marketing team to ensure new specialty tenants are promoted on the center’s website and social media channels;
14. Assist in the resolution of customer complaints pertaining to Specialty tenants and communicate other issues to the appropriate manager (General Manager, Operations Director, Marketing Director, etc) of the property;
15. Manage RMU and inline keys and key logs;
16. Manage inventory of RMU shelving, fixture, tarp, and accessories;
17. Other duties as may be assigned to fulfill property objectives.

Assist in processing paperwork and reports

1. Screen and facilitate application process for walk-in and call-in prospects. Communicate those opportunities to the assigned point of contact in specialty leasing
2. At the direction of the dealmaker, prepare and send leasing packages/presentations to prospects or existing tenants;
3. At the direction of the dealmaker, prepare and process License/Advertising Agreements and Exhibit A’s in the appropriate leasing software, distribute approved agreements for tenant review & signature, facilitate execution of tenant-signed agreements, and upload fully executed documents
4. Compile and maintain tenant records, including certificates of insurance and/or waivers, business licenses, gross sales reports
5. Have tenant/licensee complete/sign all mandatory paperwork (emergency contact form, tenant handbook, new retailer portal forms, etc.);
6. Generate reports from Yardi/Ayuda and compile information on regularly established schedules and as requested
7. Complete inventory sheet for set up and tear down and ensure proper processing of damage deposits and reconciliation of same within timeframe associated with tenant closing;

Assist dealmakers in revenue generation

Once the Local Leasing and Advertising Coordinator has demonstrated proficiency in the primary job duties as described above, they may be requested to assist dealmakers in the following revenue generation activities:

1. Compile a lead generation list from digital/social media canvassing, mailers, local advertising, etc.;
2. Assist in qualification, follow-up, and tracking for leads received from corporate inquiry or lead generation initiatives
3. Assist in management of storage program, including annual renewals and holiday storage leasing
4. Assist in leasing special events (job fairs, small business expos, holiday markets, etc.)

Required Qualifications

• Associate’s or Bachelor's degree (A. A. or B.A or B.S.) from two-year or four-year College or University is preferred and/or a minimum of one year of related experience and/or training; or equivalent combination of education and experience in Sales.
• Strong teamwork and collaboration required
• Strong written and oral communication skills.
• Excellent organizational and time management skills.
• Proficiency in computer usage, particularly MS Word, Excel and Outlook.
• This position requires flexibility in working hours.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.