Mainframe Support Jobs in Delaware (NOW HIRING)

Start your next role in a team that values ownership, curiosity, and continuous improvement. You'll help modernize control monitoring with analytics, automation, and clear storytelling.

As a Pricing Analytics Solutions Associate in Card Pricing Execution Team, you support critical pricing controls by investigating exceptions, improving monitoring, and strengthening end-to-end processes that impact customer experiences.

• Review, analyze, and disposition control monitoring exceptions tied to pricing and servicing activities
• Provide oversight for potential exceptions across key pricing components (for example, fees, interest, and refunds under the Servicemembers Civil Relief Act)
• Execute process reviews to confirm pricing operations and controls are performing as designed
• Build, maintain, and enhance analytical workflows to triage, prioritize, and resolve exceptions efficiently
• Develop and automate reporting and analytics using tools such as SQL, Python, Alteryx, SAS, and enterprise data platforms
• Identify opportunities to apply responsible automation and generative AI to improve investigation speed, documentation quality, and knowledge retrieval
• Partner with senior analysts and managers to scale monitoring solutions, including rule-based logic and anomaly detection concepts
• Manage multiple workstreams, communicate status clearly, and deliver outcomes on agreed timelines
• Present complex findings in a clear, compelling way to stakeholders across functions
• Drive continuous improvement by documenting procedures, strengthening controls, and reducing recurring issues

• Bachelor's degree
• Strong analytical skills with high attention to detail and a focus on root-cause problem solving
• Ability to manage multiple priorities in a fast-paced environment without sacrificing quality
• Experience working with data analysis tools and databases (for example, SQL and large-scale data platforms)
• Strong written, verbal, presentation, and facilitation skills
• Proficiency with Microsoft Office (Excel, PowerPoint, Word)
• Familiarity with card processing and/or mainframe-based platforms (for example, TSYS)

• Experience building automated workflows for investigation and exception management using Python, Alteryx, SAS, and/or SQL
• Exposure to automation programs, workflow orchestration, and reporting automation
• Familiarity with responsible use of generative AI or AI-assisted productivity tools in operational environments
• Experience translating control, process, and monitoring needs into scalable analytics solutions
• Comfort partnering across product, operations, analytics, and technology teams to drive change

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans