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The Ambulatory Retail Pharmacy Supervisor is responsible for supporting the overall management and operation of the retail pharmacy. Ensures the correct medications are dispensed to the correct patients in an efficient and safe manner as promised. Medication compliance monitoring, chronic disease state management, patient consultation, bedside delivery of medication, provider communications and inventory management are a part of daily tasks. This position is a part of the interdisciplinary team that includes clinical pharmacists, technicians and other ancillary staff.

Job Description:

Essential Responsibilities:

1. Assists with the planning, directing, supervising and monitoring of pharmacy operations within the retail/outpatient pharmacy. Serves as liaison between pharmacy operations and other clinical departments.

2. Focuses on ensuring continuous prescription growth.

3. Provides direction and support to staff to ensure departmental effectiveness and efficiency.

4. Assists with oversight of inventory control system when needed to ensure the department remains adequately stocked and is responsive to dramatic fluctuation in the use of pharmaceuticals. Resolves problems or questions surrounding orders, shipping and/or billing.

5. Performs the role of a staff pharmacist, as needed.

6. Has the authority to direct and support employees daily work activities. Has the direct responsibility to undertake the following employment actions: hiring, termination, corrective action and performance reviews. Supervision of 15+ direct and indirect reports.

7. Assists in planning, monitoring and/or managing budget in functional area of department when needed.

8. Participates up to 10% of their time as a member of various Quality Management Committees to provide quality management oversight to the pharmacy operations and client satisfaction. Fulfills the duty of the “Senior Clinical Person” with respect to accreditation.

9. Assumes the role of the Pharmacist in Charge in their absence.

Required Qualifications:

1. Bachelor's degree required. Doctoral degree in Pharmacy preferred.

2. License Massachusetts Pharmacist required.

3. 3-5 years related work experience required and 1-3 years supervisory/management experience required.

4. Understanding of insurance and adjudication processes.

5. Working knowledge of inventory processes

6. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Preferred Qualifications:

1. Experience in retail pharmacy.

2. Pharmacy management experience.

3. 340B Pharmacy and Med to Bed experience.

Competencies:

Decision Making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.

Problem Solving: Ability to address problems that are highly varied, complex and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues.

Independence of Action: Ability to set goals and priorities for functional area. May make recommendations for department policies, practices and programs. Manager or Director provides broad guidance and overall direction.

Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.

Oral Communications: Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers.

Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations.

Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.

Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner. Age based Competencies:

Employees in this job must be competent to provide patient care to the following age groups: Neonatal: Birth to 6 months, Youth: 6 months to 16 years, Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -.

Physical Nature of the Job:

Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally

Pay Range:

$145,600.00 USD - $184,656.00 USD

The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. 

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled