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Workplace Resource, creating experiences by design, is seeking an experienced Installation Dispatcher to join their team!

Workplace Resource is a trusted partner for innovative interior design solutions. We offer a curated selection of exclusive and high-quality brands, backed by industry expertise and insights. Our commitment is simple: doing the right thing, the right way - always. From planning to installation, we deliver exceptional, sustainable outcomes and continuously improve processes to create positive experiences for our clients.

As a Installation Dispatcher, you will provide schedule support for the Distribution sector of Workplace Resource, maintaining a work schedule based on requests for delivery, install, service, product shipments, and other labor requests. The Installation Dispatcher is responsible for supporting end-to-end logistics operations, providing detailed information to various departments, customers, and employees with a high level of efficiency and customer service. This role requires strong organizational skills, attention to detail, and the ability to collaborate with others regarding scheduling.

• Develop solid business relationships by communicating, problem-solving and following up on regular basis with internal partners and customers to their satisfaction.  
• Develop strategies for continuous improvement and build relationships with subcontractors who can provide bid support with direction.
• Maintain the company’s field and warehouse schedules on a day-to-day basis, with the supervision of the Distribution Manager.
• Schedule based on the request types, including but not limited to; delivery, installation, reconfiguration of product and/or service labor at a customer’s site, according to the specifications of the project.
• Prioritize project back log and ensuring all email requests are kept up to date.
• Organize schedule by studying job order specifications and current schedule to meet the needs of active orders.
• Verify that all products have been received at the warehouse prior to scheduled date.
• Determine availability of staff and subcontractors to deliver, install/reconfigure product and/or provide cleaning and move services at a customer’s site.
• Review each order to ensure all necessary information (clear scope of work (SOW), design drawings (if applicable), client contact information, installation information, team member order access, etc.) is included to complete the job to the customer’s expectations.
• Distribute schedules and any applicable paperwork to installers and service work orders for technicians.
• Proactively communicate (via telephone/voice mail/text messaging or email) with the team member(s), sub-contractors, various departments, and customer contacts about setting up the time, number of workers that will be at a customer site, potential delays, changes to the scope, or any problems that may occur.
• Coordinate truck allocation for various project needs daily, including but not limited to; dock/height restrictions, product load assessment, out-of-town travel, etc.
• Coordinate travel and lodging for any out-of-town projects scheduled for the designated install team.
• Oversee installation time sheets, ensuring accurate recording of hours worked and timely submission for payroll processing as needed.
• Understand and support the receiving process to ensure warehouse processes are executed, combining the Kham/IQ procedures to ensure efficient and accurate inventory management.
• Provide support for MKPS initiatives, problem solving, special projects and continuous improvement of logistics operation.

• High School Diploma or minimum of 3-4 years working in a similar position preferably within the office furniture industry, or equivalent combination of education and experience.
• Working in a similar position within the office furniture industry or related field.
• Achieving and maintaining technical and professional proficiency related to current job position and areas of expertise, specifically order processing, clerical, and data entry, working knowledge with Microsoft Office Suite and company-specific software.
• Demonstrating detail orientation and the ability to coordinate multiple responsibilities, understanding the importance of doing quality work, adhering to the standards to prevent errors, and working effectively with high volume workload.
• Achieving results by driving issues to closure and getting the job done on time.
• Demonstrating dependability by fulfilling commitments consistently and reliably.
• Demonstrating flexibility and adaptability by being able to change course swiftly and purposefully when the needs of the business change, working irregular hours and extended shifts.
• Communicating effectively by interacting in a clear and compelling way that builds understanding and commitment with a wide range of people, both within and outside the company.
• Effective collaboration skills and ability to work across various teams.
• Possessing an understanding overall of the office furniture industry and the company’s products and services.
• Must be able to perform all essential functions of the position with or without accommodations.
• Ability to pass preemployment background check maintain a cleared status.
• Ability to pass a drug screening.
• Ability to pass DOT physical/lift test (if applicable)

• Expected hourly pay range of $28.00-$32.00 based on experience.
• Medical, Dental and Vision Insurance
• Paid Time Off
• Paid Holidays
• Employer paid Life, AD&D, and LTD Insurance
• 401(k) Retirement Plan
• HSA Annual company contribution

Workplace Resource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetics, Veteran status, or other legally protected characteristics. In addition to federal law requirements, Workplace Resource complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Workplace Resource will not discriminate or retaliate against applicants for failing to disclose wage rate history in accordance with applicable law.

Workplace Resource expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, marital status, disability or veteran status. Improper interference with the ability of Workplace Resource employees to perform their job duties may result in discipline up to and including discharge.