Service Support Manager Fully Remote Role Summary of Job The Technical Support Specialist is ... Perform structured intake to identify machine state, fault conditions, safety concerns, and ...
Service Support Manager Fully Remote Role Summary of Job The Technical Support Specialist is ... Perform structured intake to identify machine state, fault conditions, safety concerns, and ...
We deliver undeniable value: providing greater visibility and remote automation, optimization of ... gas sales * Aptitude for learning basic engineering concepts - ie, how machines work * Prior ...
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We deliver undeniable value: providing greater visibility and remote automation, optimization of ... gas sales * Aptitude for learning basic engineering concepts - ie, how machines work * Prior ...
Applied Research Intern, Proactive Intelligence & Customer World Models (PhD / Graduate Co-op)
Tulsa, OK · Remote
Remote (US / Canada) Duration: Fall/Winter 2026 co-op - 8 months, flexible start September 2026 ... Tool use and planning * Multi-step reasoning over customer state * Autonomous workflow execution
Applied Research Intern, Proactive Intelligence & Customer World Models (PhD / Graduate Co-op)
Tulsa, OK · Remote
Remote (US / Canada) Duration: Fall/Winter 2026 co-op - 8 months, flexible start September 2026 ... Tool use and planning * Multi-step reasoning over customer state * Autonomous workflow execution
Applied Research Intern, Proactive Intelligence & Customer World Models (PhD / Graduate Co-op)
Broken Arrow, OK · Remote
Remote (US / Canada) Duration: Fall/Winter 2026 co-op - 8 months, flexible start September 2026 ... Tool use and planning * Multi-step reasoning over customer state * Autonomous workflow execution
Applied Research Intern, Proactive Intelligence & Customer World Models (PhD / Graduate Co-op)
Broken Arrow, OK · Remote
Remote (US / Canada) Duration: Fall/Winter 2026 co-op - 8 months, flexible start September 2026 ... Tool use and planning * Multi-step reasoning over customer state * Autonomous workflow execution
Spring 2027 Intern - Sales Enablement
Tulsa, OK · On-site +1
$21/hr
Tool Maintenance: Help manage tools like CRM, enablement automation, and data enrichment platforms ... This internship is primarily a remote opportunity. However, if you are located near one of our ...
Spring 2027 Intern - Sales Enablement
Tulsa, OK · On-site +1
$21/hr
Tool Maintenance: Help manage tools like CRM, enablement automation, and data enrichment platforms ... This internship is primarily a remote opportunity. However, if you are located near one of our ...
Spring 2027 Intern - Sales Enablement
Broken Arrow, OK · On-site +1
$21/hr
Tool Maintenance: Help manage tools like CRM, enablement automation, and data enrichment platforms ... This internship is primarily a remote opportunity. However, if you are located near one of our ...
Spring 2027 Intern - Sales Enablement
Broken Arrow, OK · On-site +1
$21/hr
Tool Maintenance: Help manage tools like CRM, enablement automation, and data enrichment platforms ... This internship is primarily a remote opportunity. However, if you are located near one of our ...
Strategic Student Program: Field Marketing Internship (Spring 2027, CMMK)
Broken Arrow, OK · Remote
$18 - $50/hr
... our sales organization. In support of that, we have a need for an exceptional Field Marketing ... Comfortable working in a fully remote environment within the United States of America. * Structured ...
Strategic Student Program: Field Marketing Internship (Spring 2027, CMMK)
Broken Arrow, OK · Remote
$18 - $50/hr
... our sales organization. In support of that, we have a need for an exceptional Field Marketing ... Comfortable working in a fully remote environment within the United States of America. * Structured ...
Strategic Student Program: Field Marketing Internship (Spring 2027, CMMK)
Tulsa, OK · Remote
$18 - $50/hr
... our sales organization. In support of that, we have a need for an exceptional Field Marketing ... Comfortable working in a fully remote environment within the United States of America. * Structured ...
Strategic Student Program: Field Marketing Internship (Spring 2027, CMMK)
Tulsa, OK · Remote
$18 - $50/hr
... our sales organization. In support of that, we have a need for an exceptional Field Marketing ... Comfortable working in a fully remote environment within the United States of America. * Structured ...
Machine Tool Sales Remote information
See Tulsa, OK salary details
$4.83 - $7.15
0% of jobs
$7.15 - $9.46
0% of jobs
$9.46 - $11.78
0% of jobs
$11.78 - $14.09
0% of jobs
$16.10 is the 25th percentile. Wages below this are outliers.
$14.09 - $16.41
29% of jobs
$16.41 - $18.72
12% of jobs
$18.72 - $21.04
5% of jobs
The median wage is $21.46 / hr.
$21.04 - $23.35
20% of jobs
$25.60 is the 75th percentile. Wages above this are outliers.
$23.35 - $25.67
9% of jobs
$25.67 - $27.98
19% of jobs
$27.98 - $30.30
6% of jobs
$4
$21
$30
How much do machine tool sales remote jobs pay per hour?
What is a machine tool sales remote job?
What are the key skills and qualifications needed to thrive as a machine tool sales remote professional?
What are some common challenges faced by remote machine tool sales professionals, and how can they be addressed?
What is the difference between Machine Tool Sales Remote vs Machine Tool Service Technician?
| Aspect | Machine Tool Sales Remote | Machine Tool Service Technician |
|---|---|---|
| Credentials | Sales certifications, technical knowledge of machines | Technical certifications, hands-on technical training |
| Work Environment | Remote, client sites, offices | On-site at customer locations, workshops |
| Industry Usage | Sales, customer relations, product knowledge | Maintenance, repairs, technical support |
| Search & Comparison Intent | Sales roles, remote sales jobs, machine tool sales | Technical support, maintenance jobs, machine repair |
Machine Tool Sales Remote professionals focus on selling machine tools remotely, emphasizing sales skills and product knowledge. In contrast, Machine Tool Service Technicians perform hands-on maintenance and repairs on-site. Both roles require technical understanding, but their work environments and primary responsibilities differ significantly.
What are the most commonly searched types of Machine Tool Sales jobs in Tulsa, OK?
The most popular types of Machine Tool Sales jobs in Tulsa, OK are:
What are popular job titles related to Machine Tool Sales Remote jobs in Tulsa, OK?
For Machine Tool Sales Remote jobs in Tulsa, OK, the most frequently searched job titles are:
What job categories do people searching Machine Tool Sales Remote jobs in Tulsa, OK look for?
The top searched job categories for Machine Tool Sales Remote jobs in Tulsa, OK are:
What cities near Tulsa, OK are hiring for Machine Tool Sales Remote jobs?
Cities near Tulsa, OK with the most Machine Tool Sales Remote job openings:

Full-time
Re-posted 4 days ago
Key responsibilities
Perform remote technical intake, triage, and troubleshooting of customer production equipment to identify issues and determine resolution methods.
Guide customers through remote corrective actions to restore equipment operation and avoid onsite service dispatches.
Coordinate with field service teams by initiating work orders, providing detailed problem descriptions, and supporting onsite response when necessary.
Pregis rating
7.0
Based on 30 frontline employees who took The Breakroom Quiz
70th of 122 rated packaging manufacturers
Job description
Job Title: Technical Support Specialist - 10pm-6am
Reports To: Service Support Manager
Fully Remote Role
Summary of Job
The Technical Support Specialist is responsible for fast, accurate remote technical intake, triage, and recovery of customer production equipment to protect uptime and minimize unnecessary field service dispatches. This role serves as the Technical Support Operations Center (TSOC) frontline support; using structured workflows, FSM tools, telemetry, and remote diagnostics to restore operation and avoid truck rolls. Provide accurate information to ensure seamless handoff and operational excellence when escalation to Field Technical service is required.
Essential Functions and Responsibilities
- Technical Intake & Triage
- Serve as the first technical point of contact for inbound customer support requests.
- Perform structured intake to identify machine state, fault conditions, safety concerns, and production impact.
- Prioritize tickets based on uptime risk, SLA requirements, and customer impact.
- Determine whether issues can be resolved remotely or require escalation to onsite Field Technical Solutions.
- Remote Technical Recovery
- Execute remote troubleshooting using HMI data, alarms, error logs, telemetry, and customerprovided observations.
- Guide customers through safe corrective actions to restore operation whenever possible.
- Resolve issues remotely to avoid unnecessary truck rolls while maintaining safety and quality standards.
- Escalate complex or unresolved issues with complete technical context and documented findings.
- Field Service Coordination
- Initiate Work Orders and support field service scheduling when onsite response is required.
- Ensure accurate problem descriptions, parts identification, and job scope are provided to field technicians.
- Support travel time optimization and technician utilization through clean, complete case data.
- Collaborate with Field Technical Solutions to support First Visit Fix Rate objectives.
- Ticket Documentation & Data Quality
- Document all tickets accurately and consistently in C4C and Field Service Management systems.
- Capture failure modes, corrective actions, resolution outcomes, and repeat issue indicators.
- Ensure ticket data supports SLA reporting, service transparency, and lifecycle analytics.
- Identify recurring issues and communicate trends to Operations, Engineering, and Product teams.
Key Performance Indicators
- Technical Support Average Response Time
- First Contact Fix Rate
- Truck Roll Avoidance
- Missed Calls and After Hours Call Handling
Education and Experience
Required:
- 3+ years of experience in technical support, field service support, or equipment troubleshooting.
- Handson experience supporting electromechanical or automated equipment.
- Ability to troubleshoot systems using logical, structured diagnostic approaches.
Preferred:
- Experience supporting capital equipment, automation, or packaging machinery.
- Remote technical support background.
- Familiarity with PLCs, HMIs, sensors, pneumatics, and industrial communication networks.
Job Requirements
Required
- Strong technical troubleshooting and customer communication skills.
- Ability to perform calmly and effectively in highpressure downtime situations.
- High attention to detail in documentation and system updates.
- Proficiency with Field Service Management platforms and digital workflows.
Preferred
- Experience with telemetry, remote monitoring, or automated reporting tools.
- Understanding of service KPIs such as FCFR, MTTR, and SLA compliance.
- Crossfunctional collaboration experience with Field Service, Engineering, and Operations teams.
- Experience with Customer Resource Management (CRM) tool. – i.e. C4C, Salesforce
Competency
- Customer Focus
- Operational Discipline
- Data Accuracy
- CrossFunctional Collaboration
- Communication Clarity
- Problem Solving
- Ownership & Accountability
#SYS1
About Pregis
Sourced by ZipRecruiter
Industry
Plastics packaging film and sheet (including laminated) manufacturing
Company size
501 - 1,000 Employees
Headquarters location
Deerfield, IL, US
Year founded
2005