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Mac Help Desk Jobs in Colorado (NOW HIRING)

ATN Health

Information Technology Specialist

Aurora, CO · On-site

$31K - $45K/yr

Working with a local and remote Help Desk team to deliver a high-quality user experience for your ... End-user support including Windows desktop/laptops, Mac Computers, Mobile devices (phones, Pads ...

INT Technologies

Web Support Technician

Colorado Springs, CO

$21.25 - $29/hr

... Tablets, PC, Mac) Work with 3rd party hosting and application providers to install, remove, and ... Needs 2 years customer support experience in IT help desk environment. Understanding of Automobile ...

INT Technologies

Web Support Technician

Colorado Springs, CO · On-site

$21.25 - $29/hr

... PC, Mac) ¿ Work with 3rd party hosting and application providers to install, remove, and ... IT help desk environment. ¿ Understanding of Automobile Dealership operations and procedures a ...

Mitchell and Company

Technical Assistant

Edwards, CO · On-site

$41K - $48K/yr

Mitchell and Company (MaC) About Us Mitchell and Company (MaC) is a trusted IT consulting firm ... Previous help desk, IT support, or technical internship experience * Basic networking or hardware ...

Mitchell and Company

Technical Assistant

Edwards, CO · On-site

Mitchell and Company (MaC) About Us Mitchell and Company (MaC) is a trusted IT consulting firm ... Previous help desk, IT support, or technical internship experience * Basic networking or hardware ...

JW Affinity IT

Senior Network Technician

Littleton, CO · On-site

$23.50 - $30.25/hr

Performs identified Move/Add/Change (MAC) activity to include all required network modifications ... May perform first- and/or second-level problem determination first level is help desk. Interfaces ...

JW Affinity IT

Senior Network Technician

Littleton, CO · On-site

$23.50 - $30.25/hr

Performs identified Move/Add/Change (MAC) activity to include all required network modifications ... May perform first- and/or second-level problem determination first level is help desk. Interfaces ...

JW Affinity IT

Senior Network Technician

Littleton, CO

$70K - $72K/yr

Performs identified Move/Add/Change (MAC) activity to include all required network modifications ... May perform first- and/or second-level problem determination first level is help desk. Interfaces ...

UDR

Technical Support Specialist

Highlands Ranch, CO · On-site

... a technology help desk. 3. Work incoming tickets and answer calls to the ServiceDesk. 4. ... Apple MAC-OSX, Office365 and other software applications. 6. Escalate to Tier 2 or other UDR ...

UDR Inc

Technical Support Specialist

Littleton, CO

... a technology help desk. 3. Work incoming tickets and answer calls to the ServiceDesk. 4. ... Apple MAC-OSX, Office365 and other software applications. 6. Escalate to Tier 2 or other UDR ...

UDR

Technical Support Specialist

Highlands Ranch, CO · On-site

... a technology help desk. 3. Work incoming tickets and answer calls to the ServiceDesk. 4. ... Apple MAC-OSX, Office365 and other software applications. 6. Escalate to Tier 2 or other UDR ...

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All JobsMac Help Desk JobsMac Help Desk Jobs in Colorado

Mac Help Desk information

Are Mac Help Desk jobs still in demand?

Mac Help Desk jobs remain in demand due to ongoing reliance on Apple products in businesses and personal use. These roles often require technical skills, customer service abilities, and familiarity with macOS and related hardware, making them a stable career option in IT support.

What is a Mac Help Desk?

A Mac Help Desk is a support service that assists users with technical issues related to Apple Mac computers and software. These help desks typically provide troubleshooting for hardware problems, software installations, operating system updates, network connectivity, and general usage questions. Support can be offered in person, over the phone, or online via chat or email. Mac Help Desk staff are knowledgeable about macOS and Apple hardware, aiming to resolve issues quickly and efficiently to minimize downtime for users.

How does a Mac Help Desk specialist typically collaborate with other IT team members to resolve complex technical issues?

A Mac Help Desk specialist regularly works alongside network administrators, security teams, and other IT professionals to address complex or escalated technical problems. When issues go beyond standard troubleshooting, collaboration is key—this might involve joint diagnostic sessions, sharing system logs, or coordinating software updates. Effective communication and documentation are essential, ensuring that solutions are consistent and knowledge is shared within the team. This collaborative approach helps maintain smooth IT operations and supports ongoing professional development.

What is the difference between Mac Help Desk vs Mac Support Specialist?

AspectMac Help DeskMac Support Specialist
CertificationsBasic Apple certifications, CompTIA A+Advanced Apple certifications, Apple Certified Support Professional
Work EnvironmentHelp desks, call centers, on-site supportOn-site, remote support, enterprise environments
ResponsibilitiesBasic troubleshooting, user assistance, ticket managementAdvanced troubleshooting, hardware repairs, system configuration

The Mac Help Desk typically handles initial user inquiries, basic troubleshooting, and support ticket management, often in help desk or call center settings. Mac Support Specialists usually possess advanced certifications, perform more complex troubleshooting, hardware repairs, and work directly with users or in enterprise environments. While both roles support Mac users, the Mac Support Specialist role involves a higher level of technical expertise and responsibilities.

What are the key skills and qualifications needed to thrive as a Mac Help Desk professional, and why are they important?

To thrive as a Mac Help Desk professional, you need a solid understanding of macOS, Apple hardware, troubleshooting techniques, and typically an associate degree or relevant certifications like Apple Certified Support Professional (ACSP). Familiarity with remote desktop tools, ticketing systems, and Apple-specific utilities such as Apple Remote Desktop is essential. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These skills and qualities are crucial for delivering timely, effective support and ensuring user satisfaction in environments reliant on Apple technology.
What are popular job titles related to Mac Help Desk jobs in Colorado? For Mac Help Desk jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Mac Help Desk jobs in Colorado look for? The top searched job categories for Mac Help Desk jobs in Colorado are:
What cities in Colorado are hiring for Mac Help Desk jobs? Cities in Colorado with the most Mac Help Desk job openings:
Mac Help Desk jobs near you
Infographic showing various Mac Help Desk job openings in Colorado as of June 2026, with employment types broken down into 70% Full Time, 22% Part Time, 4% Temporary, and 4% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution.

Academic Technology Coordinator

Northeastern Junior College

Sterling, CO • On-site

$50K - $54K/yr

Full-time

Medical, Dental, Life, Retirement

Re-posted yesterday

Job description

Position Announcement: Academic Technology Coordinator
Northeastern Junior College is seeking an enthusiastic and self-motivated individual to serve as the Northeastern Junior College Academic Technology Coordinator. Responsibilities will include assisting faculty with instructional technology use and providing day-to-day support to faculty and staff in the operation and use of instructional technology systems. This role ensures reliable, secure, and effective technology services across instructional and administrative environments. The Academic Technology Coordinator provides Information Technology (IT) support including but not limited to academic classroom technology and software, Mac hardware and Apple iPads, mobile device management, and vendor procurement and relations.
Questions regarding the position may be directed to Kade Roelle, NJC Information Technology Director at 970-521-6787 or e-mail to: kade.roelle@njc.edu. For more information about NJC, see the college website at .
What Your Key Responsibilities Will Be:
Learning Management System Administration & Support
  • Develop and maintain materials in the Learning Management System for all NJC class offerings, including in-person courses, hybrid courses, online courses, Rural College Consortium courses, and Colorado Online courses.
  • Maintain and test the LMS environment.
  • Test LMS functionality and compatibility with other technologies and course materials.
  • Provide LMS course development support for faculty, such as basic tool usage, document uploads, and appropriate course settings.
  • Support educational technology integrations connected to the LMS, including WebEx, YuJa, and book publisher tools.
  • Escalate instructional or unresolved LMS issues to the appropriate technology vendor contact.
  • Manage LMS-related purchase orders, invoices, and contacts.

Faculty, Staff, and Student Training & Technical Support
  • Provide training and support for faculty, staff, and students in the use of:
    • LMS tools
    • OneDrive
    • Office 365
    • Remote teaching technologies
    • Classroom technology tools
  • Monitor and assist with incoming help tickets from:
    • NJC IT help desk
    • Colorado Online help desk
  • Provide day-to-day technical support as part of the IT Help Desk.
  • Assist faculty, staff, and students with academic technology troubleshooting.

Instructional Technology Innovation & Course Enhancement
  • Develop external resources for LMS training and implementation.
  • Assess overall course curriculum technology needs.
  • Facilitate assistance to faculty in applying new and innovative classroom technologies.
  • Support technology-enhanced learning and instructional course delivery.

Mobile Device Management & Apple/iPad Program Administration
  • Manage the Mobile Device Management system (Jamf).
  • Manage all NJC-owned iPads.
  • Provide support for Apple Mac hardware, iPads, and related mobile device integration.

Digital Course Materials, Publisher Integrations & Licensing
  • Negotiate and manage contracts with digital book publishers.
  • Coordinate technology assets for course materials.
  • Manage course fees.
  • Manage digital integrations for the LMS.
  • Work with outside vendors to solve educational technology-related issues.
  • Coordinate with publishers and technology vendors for course materials and LMS integrations.

Student Course Evaluations & Reporting
  • Manage student course evaluations.
  • Develop links to each course for each evaluation period.
  • Support data collection and reporting for the LMS and related systems.

Committee, Policy, and System-Level Coordination
  • Serve as NJC's primary contact for the Learning Technology Committee.
  • Stay knowledgeable about policies, laws, and issues affecting academic technology.
  • Communicate LMS changes affecting faculty/student to stakeholders.

IT Infrastructure, Security Systems & General Technical Support
  • Provide IT support related to:
    • Academic classroom technology
    • Software
    • Mac hardware
    • Apple iPads
    • Mobile device management
  • Assist Information Technology with:
    • Security camera systems
    • Access control systems
    • Large technology projects
    • Day-to-day technical support
  • Support classroom and instructional technology systems across campus.

What You Will Need:
  • Strong interpersonal, negotiation, and communication skills.
  • Ability to collaborate with diverse groups including faculty, administrators, technical teams, and external agencies.
  • Strong documentation and report writing skills
  • Procurement knowledge and vendor relation skills.
  • Proven problem solving, troubleshooting, and analytical skills.
  • Ability to manage LMS and IT tasks simultaneously.

What We Require:
  • Bachelor's Degree in Information Technology or a closely related field from an accredited college or university.
  • Minimum 1 year of experience in:
    • Enterprise networks (LAN/WAN, Wi Fi 6E/7, Cisco Catalyst, Cisco Meraki).
    • Learning Management Systems (D2L, Canvas, Blackboard, etc.)
    • Identity, access, and security management (Active Directory, Entra ID, Touchnet Information Systems OneCard).
    • Cloud platforms (Microsoft Azure, M365, Intune, Defender, Exchange Online, Jamf)
    • Endpoint management (Intune, Autopilot, and UEM best practices)
    • Help desk and IT service management (ITIL practices preferred)

What We Can Offer:
This is a full-time professional appointment. Annual salary is $50,000-$54,000, depending on qualifications and experience. Competitive fringe benefit package available which includes medical, dental, life, PERA Retirement Plan, 11 paid holidays, and several optional benefits. Position begins as soon as a qualified candidate is identified.
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