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Mac Endpoint Engineer Jobs (NOW HIRING)

Humana

Lead Systems Engineer

Louisville, KY

The Lead Solution Engineer for Microsoft Windows is responsible for the technical leadership ... endpoint performance and user experience. * Collaborate with peer platform teams (Mac, Mobile ...

Humana

Lead Systems Engineer

Louisville, KY

The Lead Solution Engineer for Microsoft Windows is responsible for the technical leadership ... endpoint performance and user experience. * Collaborate with peer platform teams (Mac, Mobile ...

New

Humana

Lead Systems Engineer

Frisco, TX

The Lead Solution Engineer for Microsoft Windows is responsible for the technical leadership ... endpoint performance and user experience. * Collaborate with peer platform teams (Mac, Mobile ...

Humana

Lead Systems Engineer

Nashville, TN

The Lead Solution Engineer for Microsoft Windows is responsible for the technical leadership ... endpoint performance and user experience. * Collaborate with peer platform teams (Mac, Mobile ...

New

Humana, Inc.

Lead Systems Engineer

Louisville, KY · On-site

The Lead Solution Engineer for Microsoft Windows is responsible for the technical leadership ... endpoint performance and user experience. * Collaborate with peer platform teams (Mac, Mobile ...

Humana

Lead Systems Engineer

Frisco, TX

The Lead Solution Engineer for Microsoft Windows is responsible for the technical leadership ... endpoint performance and user experience. * Collaborate with peer platform teams (Mac, Mobile ...

New

Humana

Lead Systems Engineer

Nashville, TN

The Lead Solution Engineer for Microsoft Windows is responsible for the technical leadership ... endpoint performance and user experience. * Collaborate with peer platform teams (Mac, Mobile ...

Humana

Lead Systems Engineer

Nashville, TN

The Lead Solution Engineer for Microsoft Windows is responsible for the technical leadership ... endpoint performance and user experience. * Collaborate with peer platform teams (Mac, Mobile ...

Humana

Lead Systems Engineer

Frisco, TX

The Lead Solution Engineer for Microsoft Windows is responsible for the technical leadership ... endpoint performance and user experience. * Collaborate with peer platform teams (Mac, Mobile ...

Humana

Lead Systems Engineer

Louisville, KY

The Lead Solution Engineer for Microsoft Windows is responsible for the technical leadership ... endpoint performance and user experience. * Collaborate with peer platform teams (Mac, Mobile ...

Netflix

OR

$400K - $680K/yr

About the Role We are seeking a talented L5 Security Engineer specializing in Endpoint Security to ... A critical component of the role is designing and testing host hardening configurations for Mac ...

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Mac Endpoint Engineer information

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$39K

$101.8K

$137.5K

How much do mac endpoint engineer jobs pay per year?

As of May 29, 2026, the average yearly pay for mac endpoint engineer in the United States is $101,752.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Mac Endpoint Engineer, and why are they important?

To thrive as a Mac Endpoint Engineer, you need expertise in macOS systems, device management, scripting (such as Bash or Python), and a relevant degree or certifications like Apple Certified Support Professional (ACSP). Familiarity with tools like Jamf Pro, Munki, and MDM solutions is typically required to manage and secure Apple devices at scale. Strong problem-solving, communication, and collaboration skills help you effectively support end-users and work with IT teams. These capabilities ensure the secure, efficient, and reliable operation of Mac endpoints in enterprise environments.

What are some typical challenges Mac Endpoint Engineers face when managing large-scale deployments?

Mac Endpoint Engineers often encounter challenges related to ensuring consistent configuration and security compliance across hundreds or thousands of devices. Common issues include dealing with OS compatibility, managing software updates remotely, and troubleshooting user-specific problems without direct access to the device. Effective use of Mobile Device Management (MDM) solutions, strong scripting skills, and proactive communication with end-users and IT teams are essential to overcome these challenges and keep systems secure and operational.

What are Mac Endpoint Engineers?

Mac Endpoint Engineers are IT professionals who specialize in managing, configuring, and securing Apple Mac computers within an organization. They are responsible for deploying software, ensuring system security, troubleshooting issues, and maintaining compliance with corporate policies on Mac devices. Their expertise includes using tools like Jamf, Apple Business Manager, and other device management platforms to streamline and automate Mac fleet administration. Mac Endpoint Engineers play a critical role in ensuring that all Mac endpoints are up-to-date, secure, and operating efficiently within the company’s IT environment.

What is the difference between Mac Endpoint Engineer vs Mac Systems Administrator?

AspectMac Endpoint EngineerMac Systems Administrator
CertificationsApple Certified Support Professional (ACSP), MacOS certificationsApple Certified Support Professional (ACSP), MacOS certifications
Work EnvironmentFocus on endpoint device management, troubleshooting, and deploymentManage overall Mac systems, network integration, and infrastructure
Employer & Industry UsageTech companies, education, enterprise ITIT departments, corporate environments, educational institutions
Common Search/ComparisonYesYes

The Mac Endpoint Engineer primarily handles managing, troubleshooting, and deploying Mac devices at the endpoint level, focusing on device-specific issues. In contrast, the Mac Systems Administrator oversees broader Mac system management, including network integration and infrastructure. Both roles require similar certifications and are common in tech and enterprise environments, but their scope differs in focus and responsibilities.

More about Mac Endpoint Engineer jobs
What cities are hiring for Mac Endpoint Engineer jobs? Cities with the most Mac Endpoint Engineer job openings:
What states have the most Mac Endpoint Engineer jobs? States with the most job openings for Mac Endpoint Engineer jobs include:
What job categories do people searching Mac Endpoint Engineer jobs look for? The top searched job categories for Mac Endpoint Engineer jobs are:
Mac Endpoint Engineer jobs near you
Infographic showing various Mac Endpoint Engineer job openings in the United States as of May 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 31% Physical, 64% Hybrid, and 5% Remote job distribution, with an average salary of $101,752 per year, or $48.9 per hour.

Customer Service Professional II - macOS

Computer World Services

Morrisville, NC • On-site

Other

Posted 19 days ago

Job description

Computer World Services Corp (CWS) is seeking a detail-oriented and results-driven Customer Service Professional II - macOS who is responsible for providing intermediate to advanced technical support for Apple macOS-based systems within an enterprise environment. This role supports end users by troubleshooting hardware, software, and operating system issues, ensuring timely resolution of service requests, and maintaining high levels of customer satisfaction.
The position serves as a Tier 2-3 support resource, handling escalated issues from Tier 1-2 support and contributing to the stability, security, and performance of macOS endpoints.
Key Tasks & Responsibilities
Technical Support & Troubleshooting

  • Provide Tier 2-3 support for macOS desktops, laptops, and peripherals.
  • Diagnose and resolve hardware, software, and macOS operating system issues.
  • Troubleshoot enterprise applications, email systems, and directory services on macOS platforms.
  • Support installation, configuration, and updates of macOS and related applications.
  • Escalate complex issues to Tier 3 or engineering teams when necessary.
  • Support setup, maintenance, and troubleshooting of Apple systems.
  • Assist with imaging, configuration, and deployment of Mac systems.
  • Verify hardware functionality and ensure adherence to organizational standards.
  • Update and maintain asset records in ITSM/ITAM tools (e.g., ServiceNow).
  • Assist with inventory tracking and lifecycle management activities.
Customer Service & End-User Support
  • Deliver support via phone, email, web, and in-person channels.
  • Respond to incidents and service requests in accordance with SLAs.
  • Communicate effectively with users regarding issue status and resolution.
  • Maintain a high level of customer satisfaction through professional service delivery.
  • Document solutions and contribute to macOS knowledge base resources.
Mac Endpoint Support & Management
  • Assist with provisioning, configuration, and deployment of macOS devices.
  • Support device management platforms (e.g., JAMF, Intune, or equivalent).
  • Apply patches, updates, and security configurations to macOS systems.
  • Ensure compliance with organizational policies and security standards.
  • Support integration with enterprise services (e.g., Active Directory, Azure AD).
Service Management & Documentation
  • Document incidents, requests, and resolutions in ITSM systems.
  • Follow established processes for incident, request, and change management.
  • Assist in tracking service metrics such as resolution time and ticket volume.
  • Ensure compliance with IT policies, procedures, and security requirements.
Collaboration & Support
  • Work closely with Help Desk, Windows support teams, MAC teams, and warehouse staff.
  • Assist with deployments, relocations, and refresh initiatives.
  • Provide guidance to Tier 1 support personnel on macOS-related issues.
  • Participate in team meetings, training, and continuous improvement efforts.
Required Skills & Competencies
  • Strong knowledge of macOS operating systems and Apple hardware
  • Experience troubleshooting macOS software and hardware issues
  • Familiarity with enterprise tools and services (e.g., Active Directory, email platforms)
  • Experience with device management tools (e.g., JAMF, Intune)
  • Strong customer service and communication skills
  • Ability to manage multiple tasks and prioritize effectively
Preferred Qualifications
  • Experience with ITSM tools (e.g., ServiceNow)
  • Experience in federal or government IT environments
Work Environment
  • Office and/or customer-site environment
  • May require physical handling of IT equipment and on-site support
Education & Experience
Education
  • Associate or Bachelor's degree in Information Technology, Computer Science, or related field
    (or equivalent experience)
Experience
  • 3-5 years of experience supporting macOS in an enterprise environment
  • Experience with Tier 2-3 troubleshooting and support
  • Experience with Apple device management tools preferred
Certifications
  • Apple certifications (e.g., Apple Certified Support Professional - ACSP)
  • JAMF or other MDM certifications
  • ITIL certification preferred.
Security Clearance
  • Applicants must be able to obtain a Public Trust clearance

Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected].
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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