ZipRecruiter

Log In

1

Ma Hybrid Jobs (NOW HIRING)

Inficare Technologies

O&M Analyst

Quincy, MA · On-site

Quincy, MA (Hybrid) Job Type: Contract Experience: 8+ years in IT with strong operations and data analysis background Required Skills * Strong Oracle/SQL query proficiency for data analysis and ...

Techlink Systems

Be Seen First

CURRENCY ADMIN CLIENT SERVICE ASSOCIATE - HYBRID - AF2026

Boston, MA · On-site

$27 - $28/hr

Boston, MA (hybrid) - 3 days onsite, 2 days remote Contract Duration: Contract until 03/14/2027 (SUBJECT TO EXTENSION; PERM CONVERSION DEPENDS ON PERFORMANCE, BUSINESS AND STAFFING NEEDS) The FX ...

TalentBridgeX

MA · Hybrid

$60K - $75K/hr

Tyngsboro MA (Hybrid) Position Overview Our client is seeking an experienced and certified HR professional to lead our internal Human Resources function. The ideal candidate will be responsible for ...

TechLink+

Currency Admin Client Service Associate

Boston, MA · On-site

$19.25 - $25.75/hr

Boston, MA (hybrid) Contract Duration: Contract until 03/14/2027 The FX Currency Administration Client Service Representative is responsible for daily production and client support for Currency ...

New

TechLink+

Senior Client Service Representative

Boston, MA · On-site

$21 - $28.75/hr

Boston, MA (Hybrid) Contract Duration: Contract until 08/30/2027 The Senior Client Service Representative provides timely and accurate resolution of client inquiries to ensure exceptional levels of ...

Coastal Glazing LLC

Senior Estimator

Fall River, MA · On-site

$80K - $100K/yr

Fall River, MA Hybrid flexibility available Industry: Commercial Contract Glazing Status: Full-time Immediate Opening Compensation & Benefits We offer a competitive package based on experience and ...

previous page

Showing results 41-60

All JobsMa Hybrid Jobs

Ma Hybrid information

See salary details

$28.5K

$72.8K

$119K

How much do ma hybrid jobs pay per year?

As of Aug 10, 2026, the average yearly pay for ma hybrid in the United States is $72,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,500.00 and $83,500.00 per year, depending on experience, location, and employer.

What is the difference between Ma Hybrid vs Ma Technician?

AspectMa HybridMa Technician
CertificationsTypically requires HVAC or electrical certificationsRequires similar HVAC or electrical certifications
Work EnvironmentCombines office planning with on-site installation and maintenancePrimarily on-site troubleshooting and repairs
Industry UsageUsed in HVAC, electrical, and building systems integrationCommon in HVAC and electrical service industries
Job FocusDesign and integration of hybrid systemsMaintenance and repair of systems

Ma Hybrid and Ma Technician roles share certifications and industry environments, but Ma Hybrid focuses on system design and integration, while Ma Technician emphasizes hands-on maintenance and repairs.

What cities are hiring for Ma Hybrid jobs? Cities with the most Ma Hybrid job openings:
What states have the most Ma Hybrid jobs? States with the most job openings for Ma Hybrid jobs include:
What job categories do people searching Ma Hybrid jobs look for? The top searched job categories for Ma Hybrid jobs are:
Ma Hybrid jobs near you
Infographic showing various Ma Hybrid job openings in the United States as of July 2026, with employment types broken down into 92% Full Time, 5% Part Time, and 3% Contract. Highlights an 62% Physical, 28% Hybrid, and 10% Remote job distribution, with an average salary of $72,781 per year, or $35 per hour.

Supervisor, Contact Center MA (Hybrid Schedule)

Eversource Energy

Westwood, MA • On-site

Full-time

Posted 14 days ago

Eversource Energy rating

8.8

Company rating: 8.8 out of 10

Based on 67 frontline employees who took The Breakroom Quiz

6th of 53 rated energy and utility

Job description

Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered.
Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change.
This position is responsible for ensuring Eversource customers enjoy a top tier customer experience by leading our Customer Service Representatives in providing world class service. Ensures compliance with Company and regulatory policies and procedures, while fostering an engaging environment of going above and beyond for our customers in a 24/7 Contact Center setting. This professional position is responsible for the complete development of Eversource Customer Service Representatives through coaching and evaluative performance feedback, which maximizes customer satisfaction through sound business decision-making.
Essential Functions:
  • Leads a team of approximately 15 Residential or Business Customer Service Representatives in delivering high quality service to Eversource customers, ensuring that every customer is delighted during every interaction while creating an environment that fosters teamwork and accountability.
  • Engages in input that drives our Company towards our vision, leading others to do the same.
  • Directly accountable for ensuring exceptionally high individual CSR and center performance. This is achieved by being a visible presence on the contact center floor (at least 50% of the work week) engaging, evaluating, providing feedback and assisting Customer Service Representatives.
  • Provides weekly feedback to all direct reports through quality and performance coaching sessions and side by side CSR observations.
  • Handles escalated calls from customers, often involving complex and challenging situations, and resolves them to the customer's satisfaction, while adhering to all company and regulatory policies and procedures.
  • Works collaboratively with the Customer Resolutions Supervisor to analyze escalation trends, perform root cause analyses, and evaluate customer feedback to improve Customer Satisfaction and First Contact Resolution.
  • Monitors inbound call volumes, individual and center performance and quality metrics, and customer feedback to ensure all company key performance indicator goals are met or exceeded.
  • Interprets and analyzes Post Transaction, First Contact Resolution, and Voice of the Customer survey results to identify performance trends and areas of opportunity and makes recommendations for policy and procedural changes to drive continuous improvement and increase customer satisfaction.
  • Works collaboratively with the Workforce Management team to ensure appropriate staffing needs and coverage and manage average handle time, after call work, and schedule adherence.
  • Communicates Company strategy and goals in a positive and timely manner to all employees, and professionally communicates employees' concerns, questions, and ideas to management.
  • Ensures compliance with regulations and Company policies, and constantly looks for ways to improve business practices and policies to enhance customer satisfaction and loyalty.
  • Selects, trains, and develops new employees in the Contact Center using Eversource's cutting edge recruiting and hiring process.
  • Participates on and leads various project teams, as necessary.
  • Participates in the on-call supervisor rotation, and participates in emergency/storm restoration events, as necessary.
  • Completes mid-year and year-end performance reviews, as required, for direct reports.
  • Interprets and ensures compliance with union contracts, as needed.
  • Exercises sound judgment and discretion in confidential matters.
  • Ability to work various schedules in a 24x7 contact center environment, as business needs dictate. Schedules will be rotational and will require flexibility regarding availability to work second shift and weekends, as required.
  • Ability and desire to work extra hours as necessary, in order to ensure exceptional individual, contact center and business performance.
  • Works with complicated/complex billing and system reports.
  • Responds to all email, correspondence, subpoenas and social media/executive inquiries.

Qualifications:
Technical Knowledge/Skill:
  • Requires familiarity with call center technology and telephony equipment, including ACD, IVR, Workforce Management and Quality Assurance tools.
  • Demonstrate familiarity with Social Customer Care platforms as well as the ability to calculate and analyze, various call center management metrics.
  • Requires Microsoft Office proficiency, including Word, Excel, PowerPoint, and Outlook.
  • Requires advanced analytical, verbal, written, interpersonal, and negotiating skills.

Education:
  • Requires a bachelor's degree in Business, related discipline, or equivalent work experience.

Experience:
  • Five (5) plus years of related customer service experience or five (5) years customer contact center experience with at least two (2) years of supervisory responsibilities.
  • Previous supervisor or leadership experience strongly preferred.
  • The ability to speak multiple languages is a plus.

#LI-ES3
#custajd
Competencies:
Build trusting relationships
Manage and develop people
Foster teamwork and cross-functional collaboration
Lead change
Communicate strategic vision
Create an engaged workforce
Focus on the customer
Take ownership & accountability
Compensation and Benefits:
Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is:
$103,200.00-$114,670.00
Worker Type:
Regular
Number of Openings:
1
Emergency Response:
Responding to emergency situations to meet customers' needs is part of every employee's role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.
EEO Statement:
Eversource Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.
VEVRRA Federal Contractor

What Eversource Energy employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply