Luxury Customer Service Jobs in Indiana (NOW HIRING)

Are you an experienced retail leader with a passion for luxury fashion, styling women and delivering unforgettable shopping experiences? VERVE is seeking an experienced and dynamic Store Manager to spearhead operations at our curated women's fashion store located in Carmel's "it" location at City Center within the The Hotel Carmichael expansion. VERVE anchors the new Wren building.

As the face of our brand, you will combine your expertise in retail management, your knowledge of high-end fashion brands, eye for styling a variety of women, and your dedication to exceptional customer service to make VERVE Indiana's premier shopping destination. You’ll oversee all aspects of the store's operations, including sales performance, staff development, inventory control, event management, community engagement, marketing, and customer relations.

If you are a detail-oriented, proactive leader who thrives in a fast-paced luxury retail environment, we invite you to join us and be part of something extraordinary.

Key Responsibilities:

Leadership & Team Management

• Recruit, onboard, and train a team of highly skilled and motivated sales associates.
• Foster a collaborative and positive work culture to drive employee satisfaction and retention.
• Set clear expectations, manage schedules effectively, and ensure optimal team coverage.
• Develop and implement staff sales incentive programs to motivate the team, drive performance, and reward excellence.
• Conduct regular performance reviews, coaching sessions, and training programs to maintain high standards of professionalism.
• Act as a role model, exemplifying the elegance, sophistication, and customer-focused values of the VERVE brand.
  

Sales & Customer Service

• Drive sales performance by setting and achieving ambitious revenue goals.
• Ensure an elevated, personalized shopping experience that embodies luxury retail.
• Develop relationships with VIP clientele, providing bespoke services to exceed their expectations.
• Resolve customer concerns promptly, maintaining discretion and professionalism to preserve the brand’s image.
• Maintain a deep understanding of current fashion trends and incorporate them into client interactions and styling recommendations.
  

Inventory Management & Merchandising

• Oversee all aspects of inventory, including ordering, receiving, stock control, and audits.
• Develop and implement merchandising strategies to highlight key collections, seasonal trends, and promotional campaigns.
• Monitor sales trends to optimize product assortment and placement, ensuring alignment with customer preferences.
• Execute visual merchandising plans that create an inviting, luxurious, and visually stunning store environment complimenting our sophisticated interior design.

Marketing, Community Engagement & Events

• Collaborate with the marketing team to design and execute local marketing campaigns, social media strategies, and digital content.
• Serve as a brand ambassador within the community by representing VERVE at city events, hotel gatherings, business association meetings, and social networking groups.
• Plan and host impactful store events, including fashion shows, trunk shows, charitable partnerships, designer pop-ups, and VIP private appointments.
• Cultivate relationships with local influencers, stylists, and clientele to build brand awareness and loyalty.
• Actively support and participate in philanthropic efforts and community outreach that align with the store’s values.
• Coordinate collaborations with nearby businesses, hotels, and organizations to cross-promote and elevate brand visibility.
• Oversee and maintain the store’s website presence, ensuring product listings, images, and promotional content are accurate and up to date.
• Coordinate and manage online order fulfillment, ensuring timely, accurate shipping and excellent customer communication.
• Implement and track digital product promotions to support inventory sell-through and spotlight seasonal or featured collections.
  

Operations & Administration

• Manage all daily store operations, including opening and closing procedures, cash handling, and loss prevention protocols.
• Maintain compliance with company policies, safety regulations, and retail best practices.
• Analyze sales performance, prepare financial reports, and make data-driven decisions to optimize profitability.
• Ensure the store maintains a pristine, organized, clean and inviting environment at all times.

Qualifications & Skills:

Technical Skills

• Proficiency in Point-of-Sale (POS) systems and inventory management software.
• Expertise in visual merchandising and creating an appealing store layout.
• Strong understanding of retail operations, including scheduling, payroll, and compliance.
• Familiarity with digital marketing strategies, including social media platforms.

Soft Skills

• Leadership: Proven ability to inspire, lead, and empower a team to excel.
• Customer Focus: Genuine passion for delivering exceptional service and cultivating lasting relationships.
• Communication: Outstanding verbal and written communication skills to engage with staff, clients, vendors, and the community.
• Community-Oriented: Enjoys building relationships, attending events, and representing the brand publicly.
• Attention to Detail: Meticulous approach to managing store aesthetics, inventory accuracy, and customer data.
• Problem-Solving: Proactive, solutions-oriented mindset with the ability to handle challenges with professionalism.
• Creativity: A keen eye for fashion trends and an innovative approach to merchandising and events.
• Adaptability: Comfortable navigating a fast-paced retail environment and managing shifting priorities.

Experience & Education

• Minimum of 5-years of experience in retail sales leadership, preferably in a luxury or high-end retail stand-alone store.
• Proven track record of meeting and exceeding sales goals.
• Bachelor's degree in Business Administration, Fashion Merchandising, or a related field is preferred but not required.
• Hands-on experience in client styling and hosting brand-building events is a plus.

What We Offer:

• Competitive Salary: Plus performance-based bonuses to reward excellence.
• Benefits Package: Includes paid time off, 401K, and professional development opportunities.
• Employee Discounts: Exclusive discounts on luxury merchandise.
• Career Growth: Join a growing brand with opportunities for advancement and career development.
• Dynamic Work Environment: Be part of a supportive team in a beautiful, high-profile retail space.
• Influence & Visibility: Be a key player in shaping VERVE’s presence in the Carmel community.
• Relocation Assistance: We are willing to relocate the right candidate and offer relocation support to help ensure a smooth transition.

Application Instructions:

To be considered for this exciting opportunity, please submit the following:

• Your Resume highlighting relevant experience and achievements.
• A Detailed Cover Letter explaining your passion for luxury fashion, leadership, and community involvement.

Note: Applications without a detailed cover letter will not be reviewed & will result in an immediate rejection. The ability to impress is a requirement of the job, and that begins with how you present yourself and your application to our team.

Join VERVE and help us redefine the elevated shopping experience in the heart of Carmel, Indiana. We look forward to meeting a like-minded leader who embodies elegance, creativity, and connection.

Welcome to VERVE — a curated luxury women’s boutique where fashion meets feeling.
Located adjacent to The Hotel Carmichael at Carmel City Center, VERVE was designed as an experience that blends style, sophistication, and soul — much like the legendary Ella Fitzgerald, the muse behind our name.

Our boutique draws inspiration from Ella Fitzgerald’s recordings on Verve Records, her unmistakable grace, and her effortless ability to make every note feel timeless. Just as Ella redefined music with authenticity and passion, we aim to redefine retail with that same spirit — where every woman who walks through our doors feels celebrated, inspired, and seen.

Each piece at VERVE is hand-selected from the world’s most sought-after designers — collections that embody modern elegance, confidence, and ease. From statement silhouettes to refined essentials, our edit is curated for women who live with verve: energy, enthusiasm, and unmistakable style.

At VERVE, shopping is more than a transaction — it’s an experience. Our stylists provide personalized, one-on-one attention to help you discover pieces that capture your individuality and elevate your every day. Whether you’re dressing for an occasion, curating a wardrobe, or simply indulging in inspiration, you’ll find it here — beautifully edited, thoughtfully presented, and unmistakably you.

The word “verve” means vitality and spirit, and that energy infuses everything we do — from our service to our style to the soundtrack of Ella Fitzgerald echoing softly through our space.

Discover your verve. ✨