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Lush Cosmetics Jobs (NOW HIRING)

Lush, Inc.

£13.85 - £14.85/hr

At LUSH cosmetics, we believe in making effective products from fresh, organic fruit and vegetables, the finest essential oils and safe synthetics. We aim to leave the world Lusher than we found it ...

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How much do lush cosmetics jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for lush cosmetics in the United States is $16.65, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $16.35 per hour, depending on experience, location, and employer.

What is a Lush Cosmetics job?

A Lush Cosmetics job involves working for Lush, a company known for its handmade, cruelty-free, and ethical beauty products. Employees may work in retail, manufacturing, or corporate roles, with responsibilities ranging from customer service and sales to product creation and business operations. Lush values sustainability, inclusivity, and activism, fostering a positive and engaging work environment. Team members are encouraged to provide personalized customer experiences and share knowledge about Lush’s ethical sourcing and environmental initiatives.

What does a typical workday look like for a sales associate at Lush Cosmetics?

As a Sales Associate at Lush Cosmetics, your workday involves welcoming and assisting customers, demonstrating products, maintaining shop displays, and ensuring stock levels are adequate on the sales floor. You’ll spend a significant part of your shift interacting directly with customers, introducing them to Lush’s handmade and ethical products, and providing tailored recommendations based on their needs. Teamwork is essential, as your responsibilities may include collaborating with coworkers to organize demos, restock inventory, and support store events. The hands-on, customer-centric environment means every day is dynamic and requires adaptability and a positive attitude.

What are the key skills and qualifications needed to thrive in a Lush Cosmetics position, and why are they important?

To thrive as a Lush Cosmetics Sales Associate, you need strong customer service skills, a passion for ethical beauty products, and preferably retail experience. Familiarity with point-of-sale (POS) systems and product inventory management is often required, and hands-on training in Lush product knowledge is typically provided. Excellent communication, teamwork, and an enthusiastic attitude are valuable soft skills for engaging with customers and supporting team goals. These abilities are crucial for delivering exceptional customer experiences and driving sales in a fast-paced, interactive retail environment.

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Lush Cosmetics jobs near you
Infographic showing various Lush Cosmetics job openings in the United States as of August 2026, with employment types broken down into 81% Full Time, and 19% Part Time. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $34,635 per year, or $16.7 per hour.

Spa Therapist (External)

Lush, Inc.

On-site

£13.85 - £14.85/hr

Part-time

Retirement

Re-posted 8 days ago

Job description

Are you passionate about LUSH products and dedicated to providing exceptional spa experiences? Do you have a genuine desire to care and help people relax? If so, then we would love for you to join our team as a LUSH Spa Therapist at our Cardiff Store and Spa.
Part time position available (22 hours/30 hours). For a 22hr contract we require 4 Days of availability including One Weekend day. For a 30hr contract we require 5 Days of availability including One Weekend day. 
Key Dates:
Interview, onboarding and training dates TBC. The dates below are projected but not confirmed and are subject to change depending on the training schedule and applications.
Application Deadline: Wednesday 12th August 2026
Interviews and Trade Test: Thursday 20th August 2026
Onboarding: 4 weeks in Cardiff from 24th August 2026
Training in Poole: 6 weeks following onboarding
 
Start date & Onboarding:

The successful candidate will complete onboarding at LUSH Spa Cardiff from Monday 24th August and during this period will learn about the brand, meet your new colleagues and begin training.

Training:

Upon completion of the 4 week onboarding period in Cardiff, you will attend a 6-week training course at the LUSH Spa Training Centre in Poole, Dorset. This training period will run Monday through Friday and you will learn our core treatments.

Travel expenses to and from Poole will be covered by LUSH.  Additionally, accommodations in Poole will be provided for the duration of your stay.

Pay: Your hourly wage is based on your experience.

Location: You will be based at LUSH Spa Cardiff with occasional travel to offer spa support, receive or deliver training, and assist with meetings and events if requested. Working from home isn't permitted.
Hours: 22-30 hours per week. These are our Ideal hours per week however open to discuss different contracted hours.
Availability:
Must include Friday and one weekend day.
Your working hours are determined by your Spa and Shop Manager and Trainee Managers to determine which days and hours work best, considering the spa's peak trading times and the need to be flexible to the business. 

Job Overview:

As a LUSH Spa Therapist, you'll be responsible for delivering our range of unique and therapeutic spa treatments to our customers. You'll create a calming and welcoming atmosphere, ensuring each client feels pampered and rejuvenated. You'll also play a key role in promoting the spa and its offerings, acting as a brand ambassador for LUSH.
Who we are:

At LUSH cosmetics, we believe in making effective products from fresh, organic fruit and vegetables, the finest essential oils and safe synthetics. We aim to leave the world Lusher than we found it; and at the LUSH Spa, we're passionate about improving your sense of well-being, so you can feel your best self. We believe our spa treatments are more than skin deep; they're a vital self-care ingredient.

Our warm inviting spas are an oasis of calm, allowing time and space away from a busy world to relax and rejuvenate. Each LUSH Spa treatment is an immersive experience, inviting you to enjoy the unexpected. Using a multi-sensory holistic approach, including soothing touch, visual displays, beautiful fragrances, and bespoke, crafted music made by LUSH Fresh Handmade Sound, each treatment has a transformative effect, bringing you back into a state of peace and balance. 

Diversity matters:

We are building a brand that represents the people of the world. It's what you do that counts, and we are always looking to expand perspectives and voices to shape our future. 

We see you, we celebrate you, we want you!
Treatment Delivery:
  • Deliver a variety of spa treatments to the highest standard, ensuring client comfort and satisfaction at all times.
  • Maintain a thorough knowledge of all treatments offered, including contraindications, benefits, and aftercare advice.
  • Adhere to strict hygiene and safety protocols, ensuring a clean and safe environment for both clients and colleagues.
  • Be punctual and reliable, ensuring clients are seen on time and their treatment journey flows smoothly.
Customer Service:
  • Provide exceptional customer service, creating a welcoming and relaxing atmosphere for every client.
  • Build rapport with clients, actively listening to their needs and preferences to personalise their experience.
  • Offer expert advice on Lush products and treatments, recommending suitable options based on individual needs.
  • Handle customer inquiries and feedback professionally and empathetically.
Teamwork & Communication:
  • Work collaboratively with the spa teams to ensure smooth and efficient operation of the spa.
  • Communicate effectively with colleagues, sharing information and providing support as needed.
  • Participate in team meetings and training sessions, contributing to the ongoing development of the spa.
Sales & Promotion:
  • Actively promote spa treatments and products to clients, upselling add-on treatments and retail items where appropriate.
  • Support the spa in achieving its business goals by driving awareness and encouraging bookings.
  • Participate in promotional activities and events, representing the spa and the LUSH brand positively.
Spa & Product Knowledge:
  • Maintain a comprehensive knowledge of LUSH products and their benefits, confidently recommending suitable options to clients.
  • Stay up-to-date on new product launches, treatment updates, and company initiatives.
  • Participate in product knowledge training and actively seek opportunities to expand your expertise.
Professional Development:
  • Take responsibility for your own professional development, seeking out opportunities to enhance your skills and knowledge.
  • Actively participate in training sessions and performance reviews, utilising feedback to improve your performance.
  • Learn new treatments and techniques to expand your repertoire and offer a wider range of services to clients.
Shop Floor Support:
  • When not performing treatments, provide support to the shop floor team, acting as an extension of the spa.
  • Engage with customers on the shop floor, offering consultations and promoting spa treatments and products.
  • Utilise time on the shop floor as a learning opportunity, observing colleagues, and expanding your product knowledge.
Brand Ambassadorship:
  • Act as a brand ambassador for Lush, embodying the company's values and commitment to ethical and sustainable practices.
  • Share your passion for Lush products and treatments with clients, inspiring them to discover the benefits of natural ingredients and handcrafted products.
  • Participate in company-wide initiatives and campaigns, promoting the Lush brand and its ethical values.
  • Required: NVQ Level 3 qualification in Beauty Therapy or equivalent in Holistic Therapy, which includes full-body massage. 
  • Required: Availability to include Friday's and at least one weekend day
  • Excellent customer service and treatments.
  • Passionate about representing the LUSH brand, ethics and products both on the shop floor and in the Spa. 
  • Desirable: At least 1 year of practical work experience within a similar role and location performing body massages and facials.
Fantastic in-house learning and development opportunities including all Lush Spa treatments, products and brand training (paid at your hourly rate)
  • Generous staff discount (50% on products and spa treatments, 10% on HairLab & Book a Bath experiences)
  • Enjoy 2 complimentary products of your choice per month
  • Available handcare and mouthcare products during shifts for Spa Therapists
  • Team bonus scheme based on the overall sales of the store and spa
  • Pension scheme
  • Paid Birthday day off (if on working day)
  • 28 day holiday allowance (calculated on a pro-rata basis)
  • Supportive parental leave scheme - 6 months of full pay (primary caregiver)
  • Financial childcare support on return to work (depending on contracted hours)
  • Free Spa Therapist tunic
  • Employee assistance programme provided by Wisdom Wellbeing
  • Access to an online learning community
  • Therapist wellbeing initiatives (inc. Injury Prevention training, Alexander Technique workshops, rooms designed considering the Health & Safety of our Therapists, electric couches for therapist comfort)

We believe that your information is yours and that it is Lush's responsibility to process your personal information in a secure, fair and accurate manner. Every individual processed by LUSH has certain rights over their data, which are detailed in our Privacy Notice here.

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