Loyalty Program Manager Jobs in Maryland (NOW HIRING)

JOB SUMMARY 

Reporting to the Senior Director, Loyalty Performance, the Manager, Loyalty Performance will support the financial management of the Loyalty Program (Marriott Bonvoy), helping ensure its ongoing financial health and enabling achievement of the program's financial goals. This role will partner closely with the Finance Business Partner - Consumer Operations (FBP CO), Loyalty business partners, Marriott Business Services (MBS), IT, Tax, Legal, Financial Contract Compliance, and Revenue Management to execute financial and operational strategies that support the program's fiscal priorities. 

The Manager will serve as a subject matter expert on Loyalty Program financials, leading efforts to compile, analyze, and translate complex data into actionable insights for the Global Loyalty team, continents, and other key stakeholders. A primary area of focus will be hotel reimbursements and program funding. In addition, the Manager will support departmental priorities by contributing to the execution of key initiatives and the continuous enhancement of systems and processes. The role requires the ability to synthesize information from diverse sources, identify opportunities, anticipate challenges, and drive strategies that deliver measurable business value. 

CANDIDATE PROFILE  

Education and Experience  

Required 

• 5+ years of professional experience in finance, accounting, financial data analytics or related field. 

• BS/BA in accounting, finance, or related field preferred; or equivalent experience. 

• Strong MS Office skills, including advanced knowledge of Excel and PowerPoint, and data analytic tools.  

Preferred 

• Loyalty Programs experience. 

• Lodging/hospitality industry experience. 

• Experience with Marriott Systems, SmartView, or Tableau. 

CORE WORK ACTIVITIES  

• Partner with the FBP Loyalty team to develop and maintain financial reimbursement models for the Loyalty Program, ensuring alignment between program costs and benefits and supporting overall financial viability and leadership objectives.  

• Maintain a strong understanding of Loyalty Program reimbursement and funding processes, including financial calculations and stay data flows.  

• Build and maintain relationships with Loyalty business partners to provide financial guidance and support the development and implementation of strategies that improve financial and operational performance and owner transparency.  

• Partner with FBP CO leadership and the Loyalty business team to develop, document, and implement policies to address program, owner, or hotel issues, including identifying gaps and communicating solutions.  

• Serve as a subject matter expert on Loyalty Program financials.  

• Conduct ad hoc financial analyses for FBP CO leadership and key stakeholders, including evaluation of owner impacts, program enhancements, and other business or financial inquiries.  

• Prepare financial reporting and variance analysis for stakeholders.  

• Partner with stakeholders to develop and implement financial controls, as well as cost monitoring and reporting processes, to ensure accurate tracking of program costs and projections.  

• Analyze actual results versus budget/forecast and last year, identify key variances, assess impact on annual results, and identify reasons for discrepancies. Communicate financial impacts to stakeholders on a regular basis.  

• Establish and maintain collaborative relationships across the Program team and key stakeholders to ensure timely exchange of actionable financial information.  

• Ensure data integrity and accuracy through ongoing monitoring of key performance measures and periodic audits of reports; identify and resolve anomalies or inconsistencies.  

• Perform account reconciliations across systems, document discrepancies, and ensure compliance with accounting controls.  

• Communicate complex financial information clearly and concisely, both verbally and in writing, to ensure alignment on business objectives.  

• Perform other duties as required to support business needs. 

LOCATION 

• This position will be based at Corporate Headquarters in Bethesda, MD