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Loyalty Program Manager Jobs in Baltimore, MD (NOW HIRING)

BCT LLC

Program Integrator (PI) 3

Laurel, MD

$165K - $190K/yr

This Program Integrator 3 shall assist individual program managers, initiative leads, and PEO ... Humility, Respect, Integrity, Loyalty, Kindness, Gratitude, Innovation, and Initiative. These ...

Kobie Marketing

Director, Client Services

Annapolis, MD · On-site +1

This role blends strategic thought leadership, technical fluency, analytical rigor, and exceptional relationship management. You will guide the evolution of loyalty programs, orchestrate cross ...

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All JobsLoyalty Program Manager JobsLoyalty Program Manager Jobs in Baltimore, MD

Loyalty Program Manager information

See Baltimore, MD salary details

$38.3K

$106.8K

$156K

How much do loyalty program manager jobs pay per year?

As of Jul 4, 2026, the average yearly pay for loyalty program manager in Baltimore, MD is $106,777.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,000.00 and $131,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Loyalty Program Manager, and why are they important?

To thrive as a Loyalty Program Manager, you need expertise in marketing strategy, data analysis, and customer relationship management, typically supported by a degree in marketing or business. Familiarity with CRM platforms, loyalty program software, and analytics tools like Salesforce, Tableau, or Excel is essential. Strong interpersonal skills, creativity, and the ability to interpret consumer insights help you design engaging programs and foster customer loyalty. These skills are crucial for building effective loyalty initiatives that drive customer retention and business growth.

What does a Loyalty Program Manager do?

A Loyalty Program Manager is responsible for designing, implementing, and managing customer loyalty programs that encourage repeat business and foster customer engagement. They analyze customer data, develop strategies to improve customer retention, and coordinate with marketing, sales, and IT teams to ensure the program's success. Additionally, they monitor program performance, handle customer feedback, and make adjustments to maximize effectiveness and customer satisfaction.

How does a Loyalty Program Manager typically collaborate with marketing and customer service teams?

A Loyalty Program Manager works closely with marketing teams to design and execute campaigns that drive customer engagement and retention. They also coordinate with customer service teams to ensure smooth program enrollment, address member inquiries, and resolve any issues quickly. This cross-functional collaboration ensures that the loyalty program aligns with broader business objectives and delivers a seamless experience for members. Effective communication and project management skills are key to managing these partnerships and achieving program goals.

What is the difference between Loyalty Program Manager vs Customer Relationship Manager?

AspectLoyalty Program ManagerCustomer Relationship Manager
Primary FocusDesigning and managing loyalty programs to retain customersBuilding and maintaining overall customer relationships and satisfaction
Skills & CertificationsMarketing, data analysis, CRM tools, loyalty program platformsCustomer service, communication, CRM software, sales skills
Work EnvironmentMarketing teams, loyalty platforms, retail or hospitality sectorsSales departments, customer service centers, various industries

While both roles focus on customer engagement, the Loyalty Program Manager specializes in creating and managing loyalty initiatives to boost retention, whereas the Customer Relationship Manager oversees overall customer satisfaction and relationship building. The roles often overlap but serve distinct strategic purposes within organizations.

What are the most commonly searched types of Loyalty Program jobs in Baltimore, MD? The most popular types of Loyalty Program jobs in Baltimore, MD are:
What job categories do people searching Loyalty Program Manager jobs in Baltimore, MD look for? The top searched job categories for Loyalty Program Manager jobs in Baltimore, MD are:
Loyalty Program Manager jobs near you
Infographic showing various Loyalty Program Manager job openings in Baltimore, MD as of June 2026, with employment types broken down into 87% Full Time, 8% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $106,777 per year, or $51.3 per hour.
Program Integrator (PI) 3

Program Integrator (PI) 3

BCT LLC

Laurel, MD

$165K - $190K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

BCT LLC is seeking a Program Integrator 3. The ideal candidate must possess an active TS/SCI w/Poly. This position is located in Laurel and Annapolis Junction.

A career at BCT LLC means being part of something bigger than yourself. Our success comes from the dedication of our people and their commitment to delivering meaningful solutions for our customers and their missions. If you’re looking for a supportive, team-oriented workplace where collaboration and shared success matter, we invite you to explore a career with BCT LLC.

About the job:

This Program Integrator 3 shall assist individual program managers, initiative leads, and PEO leadership in monitoring and reporting on the overall health of programs, initiatives, and/or portfolios. Perform a holistic analysis across multiple contracts and government activities to identify cost, schedule, and performance concerns for a program or initiative. Perform cross-program analysis to assist in responding to Investment Portfolio (IP) actions and producing execution reports. Draft acquisition and program documents such as TTOs, Statements of Work (SOWs), Program Management Plans (PMPs), Risk Management Plans, program schedules, Technical CICA memorandums, and Acquisition Strategies. Prepare presentations to report analysis findings and program/portfolio status.

Job Description:

  • Maintain the FY Annual work plan (357+ funded requirements, spend plans, project managers, resource planning documents).
  • Conduct funding research (ARCHIBUS/FACTS).
  • Track and report I&L funding status.
  • Align and allocate customer-incoming funds (execution authority).
  • Maintain Key data repositories (Confluence updates, Change Order tracking sheet, share-drive).
  • Coordinate with Project Managers.
  • Serve as the primary liaison (Budget leads, PMs, senior leaders) to update funding/schedule status.
  • Construction-contract expertise (Construction processes, Bottom-line Cost Estimates, Independent Government Cost Estimates, Contract-award lifecycle.
  • Location: Current - Laurel; future after renovations complete - Catonsville/Baltimore in Research Park (UMBC)

Qualification requirements include:

  • Twelve (12) years of demonstrated experience in DoD/IC program management, contract management, and/or financial management is required.

  • A Bachelor's Degree with a business focus or technical focus is required.

  • In lieu of a degree, Project Management Institute PMP certification, Certified Federal Contracts Manager (CFCM) certification, or DAWIA Level III in any focus area, and an additional three (3) years of directly related experience for a total of fifteen (15) years may be substituted.

  • In lieu of certification, an additional two (2) years of directly related experience for a total of eighteen (18) years may be substituted.

  • Intermediate proficiency with MS Excel is required to include demonstrated use of pivot tables, slicers, and pivot charts.

Salary Range: $165,000-190,000

The above salary range represents a general guideline; however, BCT-LLC considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.

What We Offer

· Very competitive 401(k) Plan with Matching Contributions

· Independent 401(k) and Investment Advisory Services

· BCT-Funded Health Savings Account (HSA)

· Health/Dental/Vision Coverage

· Competitive PTO & Federal Holiday package

· Life/AD&D/Disability Coverage paid 100% by BCT

· Generous Employee Referral Program

· Tuition/Training Reimbursement

· Gym Membership Program

· Pet Adoption Program

· Several Scholarship Opportunities- available to BCT family members/dependents

Our Story

Founded in 2006, BCT LLC is a small business built on a strong foundation of core values: Humility, Respect, Integrity, Loyalty, Kindness, Gratitude, Innovation, and Initiative. These principles guide everything we do and drive our commitment to delivering exceptional service to every customer.

Headquartered in Annapolis Junction, Maryland, BCT proudly supports clients throughout the DMV region and beyond. With more than 70 years of combined experience supporting National Security missions, our leadership brings deep expertise, insight, and dedication to the work we do. At BCT, our employees are at the heart of our success. Team members benefit from a highly supportive, hands-on home-office staff and leadership that is genuinely invested in their growth, well-being, and long-term success. Simply put, BCT delivers the small-business experience unlike any other—come see the difference.

BCT LLC is proud to be an Equal Opportunity Employer. All facets of employment, including the decision to hire, promote, discipline, or discharge, will be based solely on merit & business need. Candidates and Employees will never be subject to discrimination on the basis of race, color, religion, age, genetic information, or any other status protected under federal, state, or local law.

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