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Loyalty Manager Jobs in Texas (NOW HIRING)

Catalyst Brands

Product Manager ( Loyalty)

Dallas, TX · On-site

$78K - $130K/yr

Product Manager to lead product management for Customer Loyalty capabilities and experiences. Responsible for shaping and delivering a product vision and roadmap that enables capabilities that allow ...

Catalyst Brands

Product Manager ( Loyalty)

Dallas, TX · On-site

$78K/yr

Product Manager to lead product management for Customer Loyalty capabilities and experiences. Responsible for shaping and delivering a product vision and roadmap that enables capabilities that allow ...

Expedia, Inc.

Loyalty Experience Manager

Austin, TX · On-site

$111 - $155/hr

Loyalty Experience Manager We create and deliver tailored marketing strategies for Expedia Group's brands, focusing on establishing strong connections and cohesive experiences for travelers and ...

Par Pacific

Loyalty & Promotions Analyst

Houston, TX · On-site

Execute CRM campaigns, loyalty programs, and personalized customer experiences across all channels, including email, app, SMS, in-store, print, web, and social media. * Lead the execution, tracking ...

Omni Hotels & Resorts

Loyalty Ambassador

Austin, TX · On-site

$16 - $19.75/hr

Omni Hotels & Resorts is seeking Loyalty Ambassador for the beautiful Barton Creek Resort & Spa! We ... Perform any other duties assigned by Management. * Be pleasant, smile and greet all guests, using ...

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Loyalty Manager information

What does a loyalty manager do?

A Loyalty Manager is responsible for developing and managing customer loyalty programs to increase customer retention and engagement. They analyze customer data to create strategies that reward repeat customers, improve brand loyalty, and enhance the overall customer experience. Their role often involves coordinating marketing campaigns, tracking program effectiveness, and collaborating with other departments to ensure the loyalty initiatives align with company goals.

What are the key skills and qualifications needed to thrive as a loyalty manager?

To thrive as a Loyalty Manager, you need a background in marketing, data analysis, and customer relationship management, often supported by a degree in business or marketing. Familiarity with CRM platforms, loyalty program software, and analytics tools like Salesforce or Tableau is typically required. Exceptional communication, strategic thinking, and problem-solving skills help you engage customers and work effectively across teams. These skills and qualifications are crucial for designing impactful loyalty programs that drive customer retention and business growth.

What are some common challenges loyalty managers face when designing customer retention programs?

Loyalty Managers often encounter challenges such as aligning program incentives with customer expectations while staying within budget constraints. Additionally, they must ensure the program remains engaging and competitive, which requires ongoing analysis of customer data and market trends. Collaboration with marketing, IT, and analytics teams is essential to implement new features and measure the program’s effectiveness. Balancing personalization with privacy concerns is also a key consideration.

What is the difference between Loyalty Manager vs Customer Relationship Manager?

AspectLoyalty ManagerCustomer Relationship Manager
CredentialsMarketing or Business degree, certifications in loyalty programsMarketing, Business, or Communications degree, CRM certifications
Work EnvironmentRetail, hospitality, or e-commerce companies focusing on loyalty programsVarious industries, managing ongoing customer relationships
Employer & Industry UsageUsed by companies implementing loyalty strategiesUsed across industries to enhance customer engagement

While both roles focus on customer engagement, a Loyalty Manager primarily designs and manages loyalty programs to retain customers, whereas a Customer Relationship Manager builds and maintains long-term relationships through personalized communication and service. The roles often overlap but differ in scope and focus.

What are the most commonly searched types of Loyalty jobs in Texas?

The most popular types of Loyalty jobs in Texas are:

What are popular job titles related to Loyalty Manager jobs in Texas?

For Loyalty Manager jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Loyalty Manager jobs in Texas look for?

The top searched job categories for Loyalty Manager jobs in Texas are:

What cities in Texas are hiring for Loyalty Manager jobs?

Cities in Texas with the most Loyalty Manager job openings:

Loyalty Manager jobs near you
Infographic showing various Loyalty Manager job openings in Texas as of August 2026, with employment types broken down into 89% Full Time, 10% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution.

Customer Loyalty Manager

Liquid Environmental Solutions

Irving, TX • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 12 days ago

Liquid Environmental Solutions rating

8.0

Company rating: 8.0 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

15th of 91 rated recycling and waste

Job description

About Us
Liquid Environmental Solutions is a leading provider of grease trap cleaning and wastewater removal services, serving much of the continental United States for over 20 years. We are committed to delivering exceptional service and environmentally responsible solutions to our clients.
Job Summary
We are seeking a proactive and customer-centric Customer Loyalty Manager to join our Customer Solutions team. This role is critical in strengthening customer relationships, preventing cancellations, and ensuring continued satisfaction-especially during service changes such as price increases. The ideal candidate will be a strategic problem-solver who can offer tailored solutions that align with customer needs and business goals.
Key Responsibilities
Customer Retention & Loyalty
  • Proactively engage with customers at risk of cancellation to understand concerns and offer alternative solutions that meet their needs.
  • Develop and implement strategies to retain customers during pricing adjustments, ensuring transparency and value communication.
  • Monitor customer satisfaction and loyalty metrics to identify trends and opportunities for improvement.

Account Management
  • Build and maintain strong, long-lasting relationships with existing clients.
  • Serve as the primary point of contact for customer inquiries, concerns, and service requests.
  • Understand the unique needs of each client and provide personalized support and solutions.

Customer Support
  • Respond promptly and professionally to customer inquiries via phone, email, and other channels.
  • Collaborate with field teams to coordinate service schedules and ensure customer expectations are met or exceeded.
  • Resolve customer issues efficiently and empathetically, ensuring a positive experience.

Sales & Upselling
  • Identify opportunities to upsell or cross-sell additional services that add value for the customer.
  • Educate clients on the benefits of our full range of services.
  • Meet or exceed sales and retention targets.

Documentation & Reporting
  • Maintain accurate and up-to-date customer records in the CRM system.
  • Track and report on customer interactions, retention efforts, and feedback.
  • Provide insights and recommendations based on customer data and trends.

Market & Industry Awareness
  • Stay informed about industry trends, regulations, and competitive offerings.
  • Use market knowledge to anticipate customer needs and provide proactive solutions.

Qualifications
  • Proven experience in account management, customer success, or a similar customer-facing role.
  • Strong communication, negotiation, and interpersonal skills.
  • Demonstrated ability to resolve conflicts and retain customers under challenging circumstances.
  • Familiarity with CRM systems and standard business software.
  • Industry knowledge in grease trap cleaning and wastewater services is a plus, but not required.

Benefits
  • Competitive salary with performance-based bonuses.
  • Comprehensive health, dental, and vision insurance.
  • 401(k) retirement savings plan.
  • Ongoing training and career development opportunities.
  • Supportive and collaborative team environment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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