Logistics Operations Manager Jobs in Toronto, ON

• Conduct credit checks and proactively resolve outstanding credit review issues to ensure timely and accurate billing.
• Manage the entry and maintenance of accruals in SeaLOG and ensure accurate posting to the accounting system (Acon+).
• Ensure gross profit (GP) is recognized in accordance with company guidelines, investigating discrepancies and implementing corrective actions as needed.
• Collaborate closely with the Process & Systems team to identify opportunities for process enhancements and operational efficiencies.
• Maintain current job knowledge and skills through ongoing training and professional development initiatives.
• Achieve and sustain billing accuracy levels in alignment with company-established invoice quality targets.
• Coordinate with suppliers and internal stakeholders to support shipment execution and arrange Kuehne+Nagel services, including trucking and customs clearance, when required.
• Review and resolve customer invoice disputes in a timely manner, partnering with cross-functional teams (including CCL and Systems) to address root causes and prevent recurring issues.
• Upload billing documentation to customer portals and third-party freight audit/payment platforms, ensuring compliance with customer requirements and service expectations.
• Support standardized billing practices and contribute to KPI achievement by maintaining accuracy, consistency, and efficiency across all invoicing activities.

If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

This job posting relates to an available role and not a future talent pool.

• Experience in freight forwarding and supply chain management, with a focus on Sea Logistics operations preferred.
• Knowledge of freight forwarding processes, industry regulations, and operational best practices.
• Strong organizational and planning skills, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Familiarity with Kuehne+Nagel services, products, processes, and systems is highly desirable.
• Understanding of market dynamics, carrier relationships, and the factors that influence logistics operations.
• Awareness of financial principles and commercial considerations, including their impact on operational decision-making and profitability.
• Proven ability to work effectively in a collaborative team environment and contribute to a positive workplace culture.
• Strong interpersonal and communication skills, with the ability to build productive relationships across teams and stakeholders.
• Effective problem-solving abilities, adaptability, and a solutions-oriented approach to addressing challenges.
• Customer-focused mindset with a commitment to delivering exceptional service and meeting customer needs.
• Continuous improvement mindset, with a willingness to learn, embrace change, and support process enhancements.
• Proactive approach to identifying opportunities to improve workflows, increase efficiency, and enhance both the customer and employee experience.
• Strong attention to detail and commitment to accuracy, quality, and compliance.
• Self-motivated and accountable, with the ability to work independently while contributing to overall team success.

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target base salary range for this position is between $55,000 and $65,000. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. Artificial Intelligence (AI) tools may be used to support portions of the recruitment process, such as reviewing application materials or assisting with scheduling. These tools analyze information to help inform decision making; however, all hiring decisions are made by human reviewers. #LI-TD1