ZipRecruiter

Log In

1

Logistics Coordinator Customer Service Jobs in Puerto Rico

Tradewind Aviation LLC

PR · On-site

$10.50 - $14/hr

Work with other departments to resolve long-term customer service needs ... Ensure smooth and timely flight departures by coordinating and communicating effectively with ...

Hornblower

Guest Experience Coordinator - Ceiba

Ceiba, PR · On-site

$16 - $21/hr

... logistics and management company that specializes in the operation and maintenance of government ... Customer Service trainings to Guest Services and Operations employees and Anchor System training ...

Grupo Ferré Rangel

Talent Acquisition Coordinator

Guaynabo, PR · On-site

$20.50 - $27.50/hr

Strong interpersonal and customer service skills, including professional phone and email etiquette ... Coordinate interview logistics by partnering with hiring managers, interviewers, and candidates to ...

Grupo Ferré Rangel

Talent Acquisition Coordinator

Guaynabo, PR · On-site

$20.50 - $27.50/hr

Strong interpersonal and customer service skills, including professional phone and email etiquette ... Coordinate interview logistics by partnering with hiring managers, interviewers, and candidates to ...

FITS LLC

Project Coordinator

Guayama, PR · On-site

For Project Coordination services in the Capital Projects area. WHAT MAKES YOU A FIT: The Technical ... In other words, being a customer service pro is one your (many) talents. Being the Piece means you ...

Temco Logistics

DFS Driver - Puerto Rico

Carolina, PR · On-site

$17/hr

Strong customer service and problem-solving skills. * Ability to pass a standard criminal ... Temco Logistics is an Equal Employment Opportunity Employer. All qualified applicants are eligible ...

Encompass Health

Human Resources Coordinator

Manati, PR · On-site

$17.75 - $23.25/hr

As a coordinator, you'll spearhead screening and interviews, oversee FMLA for benefits, and deliver exceptional customer service. Your role also involves preparing for surveys and contributing to HR ...

Advance Auto Parts

PR Service Manager

Carolina, PR · On-site

Duties & Responsibilities Maintain responsibility for the overall direction, coordination, and ... Ensure the execution of customer service standards, customer satisfaction programs, and ensure the ...

Advance Auto Parts

PR Service Manager

Dorado, PR · On-site

Duties & Responsibilities Maintain responsibility for the overall direction, coordination, and ... Ensure the execution of customer service standards, customer satisfaction programs, and ensure the ...

previous pagenext page

Showing results 21-40

All JobsLogistics Customer Service JobsLogistics Coordinator Customer Service JobsLogistics Coordinator Customer Service Jobs in Puerto Rico

Logistics Coordinator Customer Service information

What does a logistics coordinator customer service do?

A Logistics Coordinator Customer Service is responsible for ensuring that products are shipped and delivered efficiently while providing support to customers throughout the process. They coordinate transportation, track shipments, handle customer inquiries, and resolve any issues related to deliveries or orders. This role involves communicating with vendors, carriers, and clients to ensure a smooth supply chain experience. Strong organizational and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a logistics coordinator customer service?

To thrive as a Logistics Coordinator Customer Service, you need strong organizational skills, attention to detail, and a background in supply chain or logistics, often supported by a relevant degree or experience. Familiarity with logistics management software, ERP systems, and tracking tools is typically required. Exceptional communication, problem-solving, and multitasking skills help you efficiently coordinate shipments and address customer concerns. These skills and qualities are crucial for ensuring timely deliveries, high customer satisfaction, and seamless logistics operations.

What are some common challenges faced by logistics coordinator customer service professionals, and how can they be managed effectively?

Logistics Coordinator Customer Service professionals often encounter challenges such as managing unexpected shipment delays, coordinating between multiple departments, and addressing urgent customer inquiries. Balancing these demands requires strong communication skills, the ability to prioritize tasks, and proficiency with logistics software. Building good relationships with carriers and internal teams can help resolve issues quickly, while staying organized ensures that customer needs are met efficiently. Proactively updating customers and maintaining transparency can also improve satisfaction and minimize stress in high-pressure situations.

What is the difference between Logistics Coordinator Customer Service vs Logistics Specialist?

AspectLogistics Coordinator Customer ServiceLogistics Specialist
CredentialsHigh school diploma or equivalent; certifications like CLTD beneficialHigh school diploma; certifications like CLTD or CSCP advantageous
Work EnvironmentOffice setting, customer interaction, coordination tasksWarehouse, transportation, or office; focus on logistics operations
Employer & Industry UsageRetail, manufacturing, distribution companiesSupply chain, transportation, logistics firms
Search & Comparison IntentUnderstanding customer service roles in logisticsOperational logistics roles focusing on supply chain processes

The main difference is that Logistics Coordinator Customer Service primarily handles customer interactions and coordination, ensuring shipments meet client needs. Logistics Specialists focus more on the operational side, managing logistics processes and supply chain functions. Both roles require similar certifications and work environments but differ in their core responsibilities and focus areas.

How much does a logistics coordinator customer service earn?

A logistics coordinator customer service typically earns between $40,000 and $60,000 annually, depending on experience, location, and company size. Salaries can vary based on certifications, such as Certified Supply Chain Professional (CSCP), and proficiency with logistics software like SAP or Oracle.

What is the role of logistics coordinator customer service in customer service?

A logistics coordinator customer service manages communication between customers and the logistics team to ensure timely delivery and resolve shipment issues. They coordinate order processing, track shipments, and provide updates, often using logistics software to enhance service quality and customer satisfaction.

What job categories do people searching Logistics Coordinator Customer Service jobs in Puerto Rico look for?

The top searched job categories for Logistics Coordinator Customer Service jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Logistics Coordinator Customer Service jobs?

Cities in Puerto Rico with the most Logistics Coordinator Customer Service job openings:

Logistics Coordinator Customer Service jobs near you

Lead Customer Service Agent

Tradewind Aviation LLC

PR • On-site

$10.50 - $14/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 27 days ago

Key responsibilities

  • Oversee daily operations to ensure flights operate safely, on time, and meet customer expectations.

  • Provide leadership and mentorship to front-line employees, including training and performance monitoring.

  • Ensure compliance with safety standards, airport security, federal regulations, and company policies.

Job description

Description

Tradewind Aviation is a leading Part 135 commuter and on-demand private charter operator with operational bases at the Waterbury/Oxford, CT (OXC), Westchester, NY (HPN), Stuart, FL (SUA) and San Juan, PR (SJU) airports. Founded by aviation enthusiasts in 2001 on the premise that all flights deserve the highest quality aircraft, crew, and service, Tradewind provides personal air travel-both private and scheduled service-throughout North America and the Caribbean.

For more details visit www.flytradewind.com

ABOUT THE CANDIDATE / ROLE 

Tradewind Aviation is seeking an experienced Customer Service Agent to step into the role of Lead Agent at our Caribbean Base in San Juan, PR. The Lead Agent will be responsible for overseeing day-to-day operations, ensuring the highest standards of safety and customer service, and providing mentoring to front-line employees while holding them accountable. This role requires a strong commitment to safety, compliance, and operational efficiency while fostering a positive work culture and maintaining flexibility in a dynamic environment. This position reports directly to the SJU Supervisors.  


RESPONSIBILITIES

Operational Oversight & Compliance:

  • Ensure all operations comply with company policies, airport security, federal regulations, and safety standards.
  • Manage daily delivery service to ensure flights operate safely on time and customer expectations were met.
  • Handle IROP situations efficiently and assist with resolutions.
  • Maintain accurate documentation of operational issues and escalate employee occurrences to management.  
  • Assist on-duty supervisors with employee duty assignments and operational changes.


Customer Service:

  • Provide real-time leadership in the terminal and on the ramp to ensure world-class customer experience.
  • Address passenger needs promptly and professionally.
  • Work with other departments to resolve long-term customer service needs.
  • Ensure smooth and timely flight departures by coordinating and communicating effectively with internal and external teams.


Team Oversight & Development:

  • Lead by example, fostering a positive and professional work environment.
  • Mentor and guide all levels of Agents, ensuring company standards are met.
  • Provide initial and recurrent on-the-job training for seasonal Customer Service Agents.
  • Monitor employee performance and provide feedback to supervisors and managers.
  • Promote teamwork, accountability, and a sense of urgency among employees.
  • Maintain a strong attendance record and demonstrate ethical leadership.











Requirements

QUALIFICATIONS

  • Must be a U.S. citizen or have legal permission to reside and work in the U.S. or its territories.
  • Able to successfully complete a background investigation, including FBI fingerprints and criminal history check and comply with all TSA, US Customs and Airport requirements.   
  • You must have a valid in-state driver's license.


Skills & Competencies

  • Fluent in English and Spanish (reading, writing, speaking, and comprehension).
  • Able to efficiently use a computer for operational tasks with experience in using Microsoft Word, PowerPoint, and Excel.
  • Must be self-motivated and a team player with strong communication skills.
  • Able to work under pressure and within time constraints to ensure timely flight dispatch.
  • Ability to handle employee and customer conflicts.  
  • Must always project a professional image.

Physical Requirements

  • Strength to lift 15lbs
  • Ability to sit at a desk and use a computer for extended periods
  • Ability to hear and speak clearly on the phone and in meetings (in person or virtual)
  • Ability to use hands and fingers to operate a computer keyboard, mouse, and standard office equipment.
  •     
  • Working conditions
  • Prolonged periods of sitting at a desk, use of computers and office equipment
  • Indoor Office setting with standard lighting and temperature

Benefits

  • Competitive salary
  • Medical dental, vision, retirement and 401(k) plan
  • Paid vacation and sick days
  • Paid Parental Leave
  • Fun, dynamic team with opportunities for rapid advancement
  • Travel benefits on various US and International airlines



Apply