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Logistics Account Manager Jobs in Springfield, MA

ArcBest

Associate Account Manager Enfield, CT

Enfield, CT · On-site

$26.93 - $30.77/hr

This role focuses on managing prioritized leads and accounts, delivering problem-solving solutions ... From customer service and operations to technology, sales and logistics professionals, every ...

Reachdesk Ltd

Commercial Account Manager

Hartford, CT · On-site +1

Quarterback internal teams across Client Success, Swag Sourcing, Marketplace, and Logistics to help ... in account management, account executive, renewals, or similar commercially oriented roles with ...

Reachdesk Ltd

Commercial Account Manager

Hartford, CT · On-site +1

Quarterback internal teams across Client Success, Swag Sourcing, Marketplace, and Logistics to help ... in account management, account executive, renewals, or similar commercially oriented roles with ...

Jbhunt

Logistics Planner

Westfield, MA · On-site

$73K - $91K/yr

High School/GED with 3-4 years experience in transportation/logistics, business administration, account management, and/or equivalent military experience Preferred Qualifications: * Bachelor's Degree ...

U.S. Xpress, Inc.

Supervisor, II Account

Windsor, CT · On-site

Supervisor, II Account DOLLAR TREE WINDSOR CT Sunday-Thursday 10am-7pm Position open to remote: No ... Management, or Load Planning preferred Transportation, logistics, and/or supervisory a plus Skills ...

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All JobsLogistics Account JobsLogistics Account Manager JobsLogistics Account Manager Jobs in Springfield, MA

Logistics Account Manager information

See Springfield, MA salary details

$27.4K

$64.5K

$90.7K

How much do logistics account manager jobs pay per year?

As of Aug 5, 2026, the average yearly pay for logistics account manager in Springfield, MA is $64,519.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,800.00 and $70,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a logistics account manager?

To excel as a Logistics Account Manager, you need strong knowledge of supply chain management, customer service, and business operations, often supported by a bachelor's degree in logistics or a related field. Familiarity with transportation management systems (TMS), freight tracking software, and CRM platforms is typically required. Outstanding communication, negotiation, and problem-solving skills help build lasting client relationships and resolve issues efficiently. These competencies are crucial for optimizing logistics solutions, ensuring client satisfaction, and driving business growth.

What is a logistics account manager?

A Logistics Account Manager is a professional responsible for overseeing, coordinating, and optimizing the transportation and delivery of goods for clients. They act as the main point of contact between clients and logistics service providers, ensuring that shipments are managed efficiently and cost-effectively. Their duties often include managing customer accounts, negotiating rates, tracking shipments, and resolving issues that arise during the shipping process. Logistics Account Managers play a crucial role in maintaining client satisfaction and building long-term business relationships.

How does a logistics account manager typically collaborate with other departments to ensure client satisfaction?

A Logistics Account Manager works closely with operations, customer service, and sales teams to deliver seamless solutions for clients. They coordinate with operations to ensure timely shipments, partner with customer service to resolve any issues quickly, and frequently communicate with sales to align on client needs and contract terms. Effective collaboration across these departments helps maintain strong client relationships and ensures that service expectations are consistently met.

What does a logistics account manager do?

A logistics account manager helps provide logistics services to clients. In this job, your duties include working to develop a relationship with clients and liaising between the client and the shipping logistics company. You need to understand the kinds of goods or commodities a company ships and also have experience with the geographical locations they operate and ship their products to. Qualifications for this career include a bachelor’s degree in marketing, management, or logistics, along with strong interpersonal, communication, and organizational skills.

What is the difference between Logistics Account Manager vs Customer Service Representative?

AspectLogistics Account ManagerCustomer Service Representative
CredentialsRelevant logistics, supply chain certifications often preferredCustomer service or communication certifications optional
Work EnvironmentOffice-based, logistics and supply chain settingsOffice or call center, customer support environments
Employer & IndustryLogistics companies, freight forwarders, supply chain firmsRetail, telecom, service industries
Search & Comparison IntentUnderstanding logistics roles, career options in supply chainCustomer support roles, communication careers

The Logistics Account Manager focuses on managing client accounts, coordinating shipments, and optimizing supply chain processes, often requiring logistics certifications. In contrast, Customer Service Representatives handle client inquiries, resolve issues, and provide support primarily related to products or services. While both roles involve communication and client interaction, the Logistics Account Manager is specialized in supply chain management within logistics firms, whereas Customer Service Representatives work across various industries emphasizing customer support.

Is a logistics account manager a stressful job?

A logistics account manager role can be stressful due to managing multiple client accounts, coordinating shipments, and meeting tight deadlines. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially during peak periods or when resolving issues with shipments or deliveries.
More about Logistics Account Manager jobs
What job categories do people searching Logistics Account Manager jobs in Springfield, MA look for? The top searched job categories for Logistics Account Manager jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Logistics Account Manager jobs? Cities near Springfield, MA with the most Logistics Account Manager job openings:
Logistics Account Manager jobs near you
Infographic showing various Logistics Account Manager job openings in Springfield, MA as of June 2026, with employment types broken down into 73% Full Time, 25% Part Time, and 2% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $64,519 per year, or $31 per hour.

Associate Account Manager Enfield, CT

ArcBest

Enfield, CT • On-site

$26.93 - $30.77/hr

Full-time

Posted 11 days ago

ArcBest rating

8.5

Company rating: 8.5 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

14th of 359 rated logistics

Job description

Summary
Company
ArcBest
Location
Enfield-Springfield, CT
Workspace
Hybrid
Pay Type
Hourly, Full-Time
Pay Range: $ 26.93 - $ 30.77
(Amount listed is the base range and may differ by location.)
Job ID
29227
Share this job
Job Description
The Associate Account Manager works with the region's Senior Account Manager, Account Managers, and District Sales Manager to enhance customer service and streamline sales activity. This role focuses on managing prioritized leads and accounts, delivering problem-solving solutions for current ArcBest customers, and engaging in prospecting efforts to attract new clients. As an entry-level position designed to prepare you for a future Account Manager role, you'll gain valuable hands-on experience and develop essential sales skills, contributing to both customer satisfaction and business growth.
Responsibilities
  • Perform sales activities for all products available in diverse product lines and multiple markets.
  • Qualify opportunities associated with new and existing customer leads.
  • Utilize internal and external data to prioritize opportunities.
  • Conduct on-site visits to present ArcBest as an overall solution, as needed.
  • Conduct outbound call and email campaigns, including cold calling.
  • Participate in negotiating the terms of the business relationship.
  • Communicate to clients regarding expectations of all parties.
  • Communicate with or respond to customers in support of company pricing initiatives.
  • Assist with a wide variety of customers in different industries or walks of life.
  • Find and adapt products or product features to suit unusual customer needs.
  • Support and maintain many accounts over long periods of time and diverse circumstances.
  • Communicate account statuses with team on a regular basis.
  • Observe and accompany Account Managers and District Sales Managers in order to gain an understanding of sales techniques and relationship-building strategies to deliver effective solutions to our customers.
  • Work with service centers to rescue distressed shipments, determine root cause and reason for rescue.
  • Collaborate with various departments for handling various departmental tasks.
  • Maintain rapport by communicating in a manner that is suited to the style of each prospect.
  • Serve as a liaison with Yield and other departments within the organization.
  • Manage active loads in progress to provide proactive communication to customers.
  • Manage and maintain Salesforce reports as well as other required reports as needed.
  • Assist in the collection process and cargo claim prevention, as needed.
  • Maintain accurate territory account information in system database(s).
  • Complete sales and performance reports, as instructed and/or as Company guidelines require.
  • Complete expense reports, itinerary, customer and call reports as required by Company guidelines.
  • Assist Sales Team with their customers as needed.
  • Create a customer obsessed sales environment and culture.
  • Other duties and projects, as assigned.

Requirements
Education:
  • Bachelor's Degree, preferred
Experience:
  • Related sales experience, preferred
  • Supply Chain related experience, preferred
Computer Skills:
  • Proficient in Microsoft Office Suite.
Additional Requirements:
  • Knowledge of business solutions and competitors.
  • Must be willing to relocate.
Competencies:
  • Account Management
  • ArcBest Systems & Solutions
  • Client Relationship Management
  • Embracing Challenge
  • Managing Multiple Priorities
  • Negotiating
  • Sales Proposals and Presentations
  • Selling

Other Details
Work Hours:
  • Generally Monday - Friday between 8:00 am - 5:00 pm with occasional irregular hours depending on workload and customer events.
Travel Requirements:
  • Minimal (0%-25%)
Compensation:
  • This is an hourly position paid biweekly.

About Us
ArcBest is a multibillion-dollar integrated logistics company that's helped businesses build better supply chains for over a century. With 14,000+ employees across 250 campuses and service centers, we connect owned assets, a broad brokerage network and innovative technology to deliver end-to-end supply chain solutions for customers around the world.
Our people make the difference. From customer service and operations to technology, sales and logistics professionals, every employee plays a role in supporting customers and solving complex logistics challenges. It's the kind of people-first culture that's earned recognition as a Best Company to Work For by U.S. News & World Report and one of America's Best Employers for Company Culture by Forbes.
At ArcBest, you're part of a team grounded in our core values: Creativity, Integrity, Collaboration, Growth, Excellence and Wellness. Whether you're starting your career or bringing years of experience, you'll find opportunities to learn, grow and make an impact.

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