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Lockbox Operations Processor Jobs in Irving, TX (NOW HIRING)

OneSource Virtual

Sr. COBRA Specialist

Coppell, TX · On-site +1

Responsibilities Daily File Processing & System Operations * Review and approve qualifying events ... Process any review items from the lockbox concerning payment, election forms, and written ...

Triad Service Solutions

Carousel Operator

Frisco, TX

$17.50 - $21.25/hr

Conduct required opening, operational, and closing inspections * Maintain a safe ride perimeter and ... Process cash, credit card, and electronic transactions accurately * Maintain accountability for ...

Triad Service Solutions

Carousel Operator

Frisco, TX · On-site

$14.50 - $14.75/hr

Job Details The Carousel Operator is responsible for the safe and efficient operation of the ... Process cash, credit card, and electronic transactions accurately * Maintain accountability for ...

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All JobsLockbox Operations Processor JobsLockbox Operations Processor Jobs in Irving, TX

Lockbox Operations Processor information

See Irving, TX salary details

$13

$22

$44

How much do lockbox operations processor jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for lockbox operations processor in Irving, TX is $22.09, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $24.95 per hour, depending on experience, location, and employer.

What is a lockbox operations processor?

Lockbox Operations Processors are professionals who handle and process payments received through a bank's lockbox service. They are responsible for opening mail, extracting payments and accompanying documents, verifying information, and entering data into banking systems. Their work helps businesses efficiently manage and deposit large volumes of incoming payments, reducing processing time and improving cash flow. Attention to detail, organizational skills, and familiarity with banking procedures are essential for this role.

What skills and qualifications are needed to thrive as a lockbox operations processor?

To thrive as a Lockbox Operations Processor, you need strong attention to detail, basic accounting or financial knowledge, and a high school diploma or equivalent. Familiarity with lockbox processing systems, check scanning equipment, and banking software is typically required. Excellent organizational skills, reliability, and the ability to work efficiently under time constraints help individuals excel in this role. These skills ensure accurate, secure, and timely processing of payments, which is critical for maintaining client satisfaction and financial integrity.

What are typical challenges faced by lockbox operations processors, and how can they be managed?

Lockbox Operations Processors often encounter challenges such as managing high volumes of transactions under tight deadlines and ensuring accuracy during data entry and payment processing. Attention to detail is crucial, as even minor errors can delay client payments or cause discrepancies. Effective time management, regular communication with team members, and leveraging automated tools can help address these challenges. Additionally, developing a strong understanding of company protocols and staying updated on compliance standards is essential for success in this role.

What is the difference between Lockbox Operations Processor vs Data Entry Clerk?

AspectLockbox Operations ProcessorData Entry Clerk
Required CredentialsHigh school diploma, basic financial or data processing knowledgeHigh school diploma or equivalent, basic computer skills
Work EnvironmentBank or financial institution processing payments and checksOffice setting, data input across various industries
Employer & Industry UsageFinancial services, bankingVarious sectors including healthcare, retail, finance
Common Search & ComparisonOften compared for data processing and accuracy rolesGeneral data entry roles, less specialized

The main difference between a Lockbox Operations Processor and a Data Entry Clerk lies in their specific functions and industry focus. Lockbox Processors handle payment processing for banks, requiring familiarity with financial transactions, while Data Entry Clerks perform general data input tasks across multiple industries. Both roles require attention to detail and basic computer skills, but Lockbox Processors typically work within financial institutions handling sensitive payment data.

What are popular job titles related to Lockbox Operations Processor jobs in Irving, TX?

For Lockbox Operations Processor jobs in Irving, TX, the most frequently searched job titles are:

What job categories do people searching Lockbox Operations Processor jobs in Irving, TX look for?

The top searched job categories for Lockbox Operations Processor jobs in Irving, TX are:

What cities near Irving, TX are hiring for Lockbox Operations Processor jobs?

Cities near Irving, TX with the most Lockbox Operations Processor job openings:

Lockbox Operations Processor jobs near you

Sr. COBRA Specialist

Coppell, TX • On-site, Remote

OneSource Virtual
IT Services • 1 - 5K employees
Learn more about OneSource Virtualexternal

Full-time

Posted 17 days ago

OneSource Virtual rating

9.3

Company rating: 9.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,500 customers, 92% retention, and $225+ billion in treasury movement annually, OSV helps organizations maximize their Workday investment and operate it with confidence. Payroll, benefits, and finance solutions - all in one place.
The Sr. COBRA Specialist is responsible for supporting the Employee Services Team and utilizing Workday, case management, knowledge base, and contact center technologies and processes. The service teams' functional areas of support include COBRA, Direct-Bill, and Consumer-Directed Health (CDH) Administration.
Responsibilities
Daily File Processing & System Operations
  • Review and approve qualifying events triggered by customers via the Workday platform, ensuring accuracy and regulatory compliance.

  • Process and audit daily integration files for Qualifying Events, General Rights Notices, Direct Billing, CDH enrollments.

  • System Alerts: Review and action system-generated alerts, such as address changes, carrier contact, plans, letters, etc.

Direct-Bill Operations & Reporting
  • Process and audit for account changes, terminations, and new account setup, including reporting Direct Bill performance (e.g., enrollments and billing)

Carrier Management
  • Process online and manual carrier updates, prepare and send carrier spreadsheets, send haste enrollments, conduct audits, and manage carrier inquiries.

Payment & Member Communication Processing
  • Process any review items from the lockbox concerning payment, election forms, and written correspondence.

  • Process refunds for requested, remittance, and unallocated balances.

  • Research and resolve inbound inquiries from customers or members for member accounts, benefits, second qualifying events, subsidies, and compliance matters.

Project Support
  • Support projects operationally with researching, auditing, and completing system updates and member changes as needed.

Process Improvement & Knowledge Management
  • Assist in identifying and escalating process gaps for all customers to ensure internal processes are accurate.

  • Provide professional and timely service to internal and external requests.

  • Escalate to a Supervisor when the knowledge base or tools are insufficient to satisfy inquiries.

  • Form strong partnerships within the department and organization.

  • Identify and document areas of improvement or innovation through process change or automation.

  • Assume ad-hoc duties as assigned by Manager.

Competencies
  • Experience working within the Benefits Administration industry, including employee benefits, eligibility, enrollment, billing, reconciliation, COBRA, Consumer-Directed Health, and customer support processes.
  • Effective communication skills via telephone, email and in-person.
  • Must be willing to adapt and display positive attitude.
  • Ability to work independently and as part of a team.
  • Continuous improvement mindset, actively engage in company, team, and departmental activities, contributing ideas, sharing knowledge, and supporting initiatives.
  • Demonstrate resilience and the ability to remain focused, organized, and productive in fast-paced environments with multiple deadlines and competing demands.
  • Must value and promote team spirit, have outstanding interpersonal skill set; exhibit professionalism within the workplace.
  • Maintain punctuality and adherence to the set schedule with overtime hours as needed.
  • Able to manage member information while maintaining confidentiality.
  • Analytical skills; strong research and follow-up skills.

Qualifications
Education/Certification Requirement
High School diploma
Required
  • 3-5 years of related experience and/or training, 1 year min as Specialist strongly preferred.
  • Proficient PC Skills (HRIS, Microsoft Excel, Word, Outlook, Adobe, etc...)
  • Strong written and verbal communication skills.
  • Comfort working in systems-heavy environments, using shared trackers and case management platforms.
  • Strong organizational skills with the ability to manage multiple priorities and drive follow-through.
  • Strong attention to detail and problem-solving abilities.

Preferred
  • Bachelor's degree.
  • Experience with Consumer Driven Healthcare administration.
  • Experience analyzing employee benefits, eligibility, enrollment, payroll, billing, or carrier data to identify discrepancies and support administration activities.
  • Experience using Workday software.
  • Experience using Alegeus WCC or WCA software.
  • Experience using Salesforce or similar case-tracking / workflow systems.

#LI-REMOTE
You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.

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