Lockbox Operations Processor Jobs in Columbus, OH

The above represents the full salary range for this job requisition. Ultimately, in determining your pay and job title, we'll consider your location, education, experience, and other job-related factors, and will fall within the stated range. Your recruiter can share more information about the specific salary range during the hiring process.

This role will work a hybrid schedule in our Columbus, Ohio office and report to the Senior Vice President, Treasury.

Are you a Referral?

If you know a current Encova Insurance associate and would like to apply as a referral, please encourage them to submit your referral information before you submit your application. You will receive an email with a direct URL link to the Job Posting of interest. Applying through this URL link will create your referral relationship for our Talent Acquisition Team.

Unique residence requirements are listed in each job posting, please review closely for details.

Encova is only able to employ associates who reside and work within specific U.S. states. Our current policies are based on the laws in states in which we are registered for payroll. Our current footprint includes:

Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin.

Essential Functions:

• Manage the treasury services unit and a team of billing specialists.
• Manage daily cash positioning and liquidity activities, including cash forecasting, bank account monitoring, and short-term funding requirements
• Oversee the accurate processing and application of customer payments received through ACH, wire, lockbox, and check transactions.
• Lead collection efforts on aged and complex receivable accounts to improve cash flow and reduce delinquency levels.
• Manage relationships with outsourced collection agencies and vendors, including performance monitoring, service-level oversight, compliance reviews, and recovery reporting.
• Analyze collection results, aging trends, and recovery metrics, providing recommendations to improve collection effectiveness and reduce bad debt exposure
• Serve as a liaison between Treasury, Accounting, Billing, and business units to resolve payment disputes and collection issues.
• Develop and implement process improvements, automation opportunities, and enhanced controls across treasury operations and collections activities.
• Support banking initiatives, treasury projects, audits, and regulatory reporting requirements.

Other Functions:

• Other duties as assigned

Knowledge, Skills and Abilities:

• Bachelor's degree in finance, accounting, business administration, or related field, required.
• Certified Public Accountant Preferred
• 5+ years of experience in treasury, cash management, accounting, collections, accounts receivable, or banking operations.
• 3+ years leadership experience with a proven ability to identify, develop and retain top talent.
• Strong knowledge of liquidity management, cash forecasting, banking services, and collection practices.
• Experience managing third-party collection vendors or outsourced service providers preferred.
• Advanced analytical, communication, and problem-solving skills.
• Proficiency with treasury workstations, banking platforms, ERP systems, and Microsoft Excel.

This position has been evaluated in accordance with the Americans with Disabilities Act. Encova Insurance makes every effort to reasonably accommodate disabilities to permit performance of the essential functions and candidates who need such accommodation are encouraged to seek it. This description reflects the nature and level of work performed by associates in this position. It is not an all-inclusive inventory of duties, responsibilities and qualifications required. It provides an accurate overview of the work and skills needed to perform this position. Because job content may change from time to time, Encova Insurance reserves the right to add and/or delete functions from this job as it deems necessary for business reasons.

Ready to join our team?
At Encova Insurance, we firmly believe that our associates drive our company's success by delivering unrivaled service to our customers. With success in mind, we make an ongoing effort to provide an environment that offers challenging, stimulating, and financially rewarding opportunities. Join us to discover a work experience where you can learn and grow to your fullest potential.

What you can expect from us

In addition to a competitive compensation package, we offer a comprehensive benefits package designed to support the well-being and growth of our associates. Available benefits (subject to any policy or plan changes) include, but are not limited to:

• Health, Dental & Vision Insurance

• Company-provided life and income protection plans

• Eligibility to participate in a company incentive bonus program

• 401(k) Retirement Plan - 100% company match up to 7% on annual salary

• Paid Time Off, Paid Holidays, and Floating Holidays

• Flexible Work Arrangements - Hybrid and remote depending on the role

We believe that happy, healthy associates are the foundation of great work. Join us and thrive both professionally and personally.

Encova Insurance is an EOE/E-Verify employer.