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Local Microsoft Help Desk Jobs in California (NOW HIRING)

SYSTEM SOFT TECHNOLOGIES LLC

Help Desk

San Francisco, CA · On-site

Core Responsibilities Help Desk & User Support * Serve as the first point of contact for support ... Microsoft 365 (Outlook, Teams, SharePoint) * Windows and macOS environments * Slack and Zoom * Box ...

New

Citi Staff

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Help Desk Technician

Irvine, CA · On-site

$26 - $35/hr

Respond to Help Desk tickets and incoming support calls ... Troubleshoot and resolve hardware, software, and Microsoft Office 365 issues. * Install, configure ...

New

Partners Professional

Help Desk Technician

Santa Ana, CA · On-site

$28 - $32/hr

Help Desk Technician We are seeking a Help Desk Technician to join our Information Technology team ... Microsoft 365 (Outlook, Teams, Office) * Password resets and account access * Printers, peripherals ...

Citi Staff

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Help Desk Technician

Irvine, CA · On-site

$26 - $35/hr

Respond to Help Desk tickets and incoming support calls ... Troubleshoot and resolve hardware, software, and Microsoft Office 365 issues. * Install, configure ...

New

NuAxis Innovations

Help Desk Specialist

Lodi, CA · On-site

Required : • 2+ years of Help Desk / IT Support experience • Strong knowledge of Microsoft 365 ... and Windows environments • Experience with remote support tools and ticketing systems Preferred ...

GlobalXperts

Help Desk

San Diego, CA

$21.25 - $28.75/hr

... Microsoft and Data Center solutions. Our Level 1 through Level 3 networking experts (CCNA through ... Level 1 & 2 Helpdesk Support Technician 80-90% over the phone and around 10-20% desk side support ...

GlobalXperts

Help Desk

San Diego, CA · On-site

$21.25 - $28.75/hr

... Microsoft and Data Center solutions. Our Level 1 through Level 3 networking experts (CCNA through ... Level 1 & 2 Helpdesk Support Technician 80-90% over the phone and around 10-20% desk side support ...

NuAxis LLC

Help Desk Specialist

Lodi, CA · On-site

We are seeking a Help Desk Specialist to support enterprise users with a strong focus on end-user ... Troubleshoot Microsoft 365, Google Workspace, and browser-based tools * Manage AD accounts and ...

NuAxis Innovations

Help Desk Specialist

Lodi, CA · On-site

We are seeking a Help Desk Specialist to support enterprise users with a strong focus on end-user ... Troubleshoot Microsoft 365, Google Workspace, and browser-based tools * Manage AD accounts and ...

NuAxis Innovations LLC

Help Desk Specialist

Lodi, CA · On-site

We are seeking a Help Desk Specialist to support enterprise users with a strong focus on end-user ... Troubleshoot Microsoft 365, Google Workspace, and browser-based tools * Manage AD accounts and ...

Connection

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Help Desk Support Technician

Brea, CA · On-site

$29/hr

Help Desk Support Technician Industry: Heavy Civil Construction Location: Brea, CA (100% On-Site ... Familiarity with Microsoft Windows operating systems and Microsoft Office * Exposure to ticketing ...

Vallarta Supermarkets

Help Desk Analyst

Santa Clarita, CA · On-site

$24 - $27/hr

Support desktop hardware/software including Microsoft Office suite, AS/400, Vocollect, and OnBase systems. * Log and track all Help Desk interactions in ServiceNow Express. * Maintain accurate and ...

Vallarta Supermarkets

Help Desk Analyst

Valencia, CA · On-site

$24 - $27/hr

Support desktop hardware/software including Microsoft Office suite, AS/400, Vocollect, and OnBase systems. * Log and track all Help Desk interactions in ServiceNow Express. * Maintain accurate and ...

Vallarta Supermarkets

Help Desk Analyst

Los Angeles, CA · On-site

$24 - $27/hr

Support desktop hardware/software including Microsoft Office suite, AS/400, Vocollect, and OnBase systems. * Log and track all Help Desk interactions in ServiceNow Express. * Maintain accurate and ...

Focus Point of Sale

POS Help Desk Technician

Irvine, CA

$21.50 - $29/hr

Knowledge/Experience: 1-2 years help desk experience High School degree or equivalent Proven ability to troubleshoot computer hardware and Microsoft Windows Experienced with network troubleshooting ...

Focus Point Of Sale

POS Help Desk Technician

Irvine, CA · On-site

$21.50 - $29/hr

A POS Help Desk Technician is responsible for providing phone support to end users on a variety of ... Proven ability to troubleshoot computer hardware and Microsoft Windows * Experienced with network ...

Vallarta Supermarkets

$24 - $27/hr

Support desktop hardware/software including Microsoft Office suite, AS/400, Vocollect, and OnBase systems. * Log and track all Help Desk interactions in ServiceNow Express. * Maintain accurate and ...

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All JobsLocal Microsoft Help Desk JobsLocal Microsoft Help Desk Jobs in California

Local Microsoft Help Desk information

Does Microsoft have a help desk?

Microsoft provides support services through its help desk for customers and IT professionals, offering technical assistance for Microsoft products via phone, chat, and online support portals. Help desk roles at Microsoft typically require knowledge of Microsoft technologies, troubleshooting skills, and relevant certifications such as Microsoft Certified: Modern Desktop Administrator or Microsoft Certified: Azure Fundamentals.

What is the difference between Local Microsoft Help Desk vs Local IT Support Specialist?

AspectLocal Microsoft Help DeskLocal IT Support Specialist
CertificationsCompTIA A+, Microsoft Certified: Modern Desktop Administrator AssociateCompTIA A+, Network+, Microsoft Certified: Windows Support
Work EnvironmentHelp desk, call centers, remote supportOn-site, troubleshooting hardware/software, network setup
Industry UsageIT service providers, corporate supportBusinesses, organizations, tech companies
Search/Comparison IntentYesNo

The Local Microsoft Help Desk primarily focuses on providing support for Microsoft products and services, often via remote or call center support. In contrast, a Local IT Support Specialist handles broader technical issues, including hardware, network, and software troubleshooting on-site. While both roles require similar certifications and work in IT support environments, the Help Desk role is more specialized in Microsoft solutions, making it the more common comparison for users seeking Microsoft-specific support.

Are help desk jobs still in demand?

Help desk jobs, including roles like a Microsoft Help Desk technician, remain in demand due to ongoing need for technical support in organizations. These positions often require troubleshooting skills, familiarity with remote support tools, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate.
What are the most commonly searched types of Microsoft Help Desk jobs in California? The most popular types of Microsoft Help Desk jobs in California are:
What are popular job titles related to Local Microsoft Help Desk jobs in California? For Local Microsoft Help Desk jobs in California, the most frequently searched job titles are:
What job categories do people searching Local Microsoft Help Desk jobs in California look for? The top searched job categories for Local Microsoft Help Desk jobs in California are:
What cities in California are hiring for Local Microsoft Help Desk jobs? Cities in California with the most Local Microsoft Help Desk job openings:
Local Microsoft Help Desk jobs near you

Help Desk

SYSTEM SOFT TECHNOLOGIES LLC

San Francisco, CA • On-site

Other

Posted 2 days ago

New

Job description

Temporary Technical Support Specialist I (Tech 1)

Contract/long term (W2 Only)

Onsite San Francisco, CA

375 Beale Street, San Francisco, California,
Schedule: Monday Friday, 8:00 AM 5:00 PM (1-hour unpaid break)

Background

Metropolitan Transportation Commission is requesting proposals for a Temporary Technical Support Specialist I (Tech 1) to support ongoing frontline IT operations.

This request supports continuation of an established function focused on Help Desk support and hardware deployment, ensuring consistent, high-quality technical assistance for staff in a Microsoft-centric environment.

Scope of Work

The Technical Support Specialist I will provide frontline support, triage, and hardware services, including:

Core Responsibilities

Help Desk & User Support

  • Serve as the first point of contact for support requests (tickets, walk-ups, and escalation channels)
  • Perform Level 1 2 triage, troubleshooting, and issue resolution
  • Log, categorize, prioritize, and manage tickets in the IT service management system
  • Support issues related to:
    • Microsoft 365 (Outlook, Teams, SharePoint)
    • Windows and macOS environments
    • Slack and Zoom
    • Box and SharePoint file storage
    • Business applications (e.g., Oracle, Adobe)
  • Escalate issues beyond scope with clear, complete documentation

Dispatch & Frontline Coordination

  • Provide in-person and remote support to staff
  • Act as a dispatch point to coordinate support activities as needed
  • Ensure timely follow-up and communication with end users
  • Maintain a high level of responsiveness and customer service

Hardware Deployment & Lifecycle Support

  • Configure, deploy, and maintain laptops (Mac and PC) and peripherals
  • Support onboarding and offboarding activities, including:
    • Device setup and provisioning
    • Account access verification
    • Equipment collection and reimaging
  • Perform basic troubleshooting for devices and peripherals
  • Track assets and maintain accurate inventory and lifecycle records

Additional Support (as needed)

  • Assist with documentation or knowledge base updates
  • Support process improvements or workflow standardization
  • Contribute to maintaining consistent service quality across support channels

Deliverables

  • Timely resolution or escalation of support tickets
  • Accurate and complete ticket documentation
  • Successful device deployments aligned with onboarding timelines
  • Updated asset tracking and inventory records
  • Clear, consistent communication with end users

Minimum Qualifications

Technical

  • Experience supporting:
    • Microsoft 365 (Outlook, Teams, SharePoint)
    • Windows and macOS environments
    • Collaboration tools (Slack, Zoom)
    • File storage platforms (Box or similar)
    • Adobe applications
    • Enterprise systems such as Oracle (basic support level)
  • Familiarity with IT ticketing systems and service management practices
  • Ability to perform Level 1 2 troubleshooting and triage

Apply