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Loan Resolution Jobs (NOW HIRING)

Fifth Third

Loan Resolution Specialist I

Cincinnati, OH · On-site

The Loan Resolution Specialists work hand-in-hand across multiple departments including legal, compliance, operations, customer support and servicing. Providing the highest quality customer service ...

TDECU

Sr. Lead - Loan Resolutions

Houston, TX · On-site

$54K - $68K/yr

Loan Resolution Specialist Assist management team and provide support to Loan Resolution staff. Provide Best-in-Class service to internal/external Members and Communicate with employees using all ...

Texas Dow Employees Credit Union

Loan Resolution Counselor 1 Reporting Manager Title: Loan Resolution Manager Essential Duties and Responsibilities: 1. Uses diverse forms of communication to make contact with the member, such as ...

Texas Dow Employees Credit Union

Position Summary: Assist management team and provide support to Loan Resolution staff. Provide Best-in-Class service to internal/external Members and Communicate with employees using all channels ...

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Loan Resolution information

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How much do loan resolution jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for loan resolution in the United States is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $24.04 per hour, depending on experience, location, and employer.

What is the difference between Loan Resolution vs Loan Processor?

AspectLoan ResolutionLoan Processor
Primary RoleResolve issues with loans, negotiate solutions, and ensure loan complianceGather and verify borrower information, prepare loan documents, and process applications
Required CredentialsKnowledge of loan regulations, negotiation skills, possibly mortgage or finance certificationsHigh school diploma or equivalent, familiarity with loan software, basic financial knowledge
Work EnvironmentOffice setting, often in financial institutions or mortgage companiesOffice environment, working closely with loan officers and underwriters

Loan Resolution specialists focus on resolving loan issues and negotiating solutions, while Loan Processors handle the initial processing of loan applications. Both roles are essential in the loan lifecycle but differ in responsibilities and skill requirements.

What are the key skills and qualifications needed to thrive as a loan resolution specialist?

To thrive as a Loan Resolution Specialist, you need a solid understanding of loan products, debt collection practices, and financial regulations, often supported by a background in finance or banking. Familiarity with loan servicing platforms, collections software, and compliance tools like FDCPA guidelines is typically required. Strong negotiation, problem-solving, and communication skills help build rapport with clients and find effective solutions. These abilities are crucial for efficiently resolving delinquent accounts while maintaining regulatory compliance and positive customer relationships.

What is loan resolution?

Loan resolution refers to the process of addressing and resolving delinquent or defaulted loans. This typically involves working with borrowers to find solutions such as loan modifications, repayment plans, settlements, or even foreclosure or repossession in severe cases. The goal is to minimize losses for the lender while helping borrowers manage their debt obligations. Loan resolution specialists often negotiate with borrowers and ensure compliance with relevant laws and regulations throughout the process.

What are the main challenges faced by loan resolution specialists when negotiating with delinquent borrowers?

Loan Resolution specialists often encounter challenges such as dealing with borrowers who are unresponsive, unwilling, or unable to meet repayment terms. Navigating sensitive conversations, understanding each borrower's financial situation, and finding mutually agreeable solutions can be complex. Success in this role hinges on strong communication skills, empathy, and knowledge of available restructuring options. Working closely with legal, collections, and customer service teams is also essential to ensure compliance and achieve the best possible outcome for both the borrower and the lender.
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Loan Resolution jobs near you
Infographic showing various Loan Resolution job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, and 4% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $44,308 per year, or $21.3 per hour.

Loan Resolution Specialist

Financial Partners Credit Union

Downey, CA • On-site

Full-time

Re-posted 5 days ago

Job description

Job Description

Financial Partners Credit Union, recognized as a Top Workplace by USA Today, the Orange County Register, and the Los Angeles Times, and named one of the Best Credit Unions to Work For by American Banker and one of the Best Credit Unions in California by Forbes, is seeking a detail-oriented and motivated professional to join our team as a Loan Resolution Specialist.

In this role, you will support the credit union’s delinquency management objectives by monitoring and collecting consumer loan accounts that are more than five days past due. You will work directly with members to understand their financial situation, establish repayment solutions, and help bring accounts back into good standing whenever possible.

This position is well suited for someone who is analytical, persistent, and able to balance strong member service with responsible lending practices.


ESSENTIAL RESPONSIBILITIESDelinquency Management

• Collect past-due consumer loans and credit cards that are more than five days delinquent.

• Handle incoming and outgoing calls related to delinquent accounts and respond to member inquiries.

• Review payment histories and perform account reconciliation to ensure account accuracy.

• Educate members on their loan obligations and the importance of maintaining accounts in good standing.

Problem Analysis and Solutions

• Identify and analyze the causes of delinquency and work with members to establish appropriate payment arrangements.

• Conduct skip tracing to locate members and/or collateral when necessary.

• Recommend accounts for legal action or repossession to management for approval when appropriate.

• Assign accounts for field chase when necessary.

Documentation and Claims

• Review and follow up on letters of guarantee with insurance companies.

• File GAP claims and process cancellations of warranties when applicable.

• Maintain accurate documentation and records related to collection activity and account resolution.


EDUCATION AND EXPERIENCE

• One-year certificate from a college or technical school; three years of related experience and/or training; or an equivalent combination of education and experience.

• Associate’s degree preferred.

• Proficiency in Windows-based systems.

• Working knowledge of Microsoft Excel and Word.


WHY THIS ROLE MATTERS

The Loan Resolution Specialist plays an important role in maintaining the financial health of the credit union while working with members during challenging financial situations. By helping members find workable solutions and resolving delinquent accounts responsibly, this role supports sound lending practices, minimizes losses, and reinforces the credit union’s commitment to responsible financial stewardship and member service.

The pay range for this position is listed above. Our pay ranges are designed to allow for candidates with various levels of experience and skill to be considered, and to allow room for growth to be achieved in a role over time. Generally, new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their individual combination of experience, knowledge, skills, and education as well as internal equity.

Financial Partners Credit Union is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.