ZipRecruiter

Log In

1

Loan Resolution Jobs (NOW HIRING)

ECMC Group

Account Resolution Specialist

Minneapolis, MN · On-site

$20 - $23/hr

Job Summary Under direct supervision, the Account Resolution Specialist provides default resolution ... Handles outbound dialer calls to contact borrowers with defaulted loans. Handles inbound calls and ...

Aon Corporation

Resolution Analyst

Alpharetta, GA · On-site

The Resolution Analyst is responsible for assisting our client's customers with benefit ... loans, home equity loans/lines of credit, and credit card accounts. Aon Integramark is a division ...

Aon Corporation

Resolution Analyst

Alpharetta, GA · Hybrid

The Resolution Analyst is responsible for assisting our client's customers with benefit ... loans, home equity loans/lines of credit, and credit card accounts. Aon Integramark is a division ...

Regional Finance

Bilingual Collections Specialist

Plano, TX

$17.75 - $24/hr

Compare and evaluate possible loan resolution solutions and decide which solutions to recommend to customers to best meet their needs and circumstances. * Responsible for prompt and accurate response ...

Regional Finance

Collections Specialist

Greer, SC · On-site

$17.75 - $24/hr

Compare and evaluate possible loan resolution solutions and decide which solutions to recommend to customers to best meet their needs and circumstances. * Responsible for prompt and accurate response ...

Regional Finance

Collections Specialist

Greer, SC · On-site

$17.75 - $24/hr

Compare and evaluate possible loan resolution solutions and decide which solutions to recommend to customers to best meet their needs and circumstances. * Responsible for prompt and accurate response ...

VELOCITY CREDIT UNION

Account Resolution Specialist

Austin, TX · On-site

$14.25 - $19.75/hr

Account Resolution Specialists have the responsibility for the collection of all delinquent accounts of consumer loans, credit cards, and other loans. Your skills will include working in a fast-paced ...

Regional Finance

Bilingual Collections Specialist

Plano, TX · On-site

$17.75 - $24/hr

Compare and evaluate possible loan resolution solutions and decide which solutions to recommend to customers to best meet their needs and circumstances. * Responsible for prompt and accurate response ...

VELOCITY CREDIT UNION

Account Resolution Specialist

Austin, TX · On-site

$14.25 - $19.75/hr

Account Resolution Specialists have the responsibility for the collection of all delinquent accounts of consumer loans, credit cards, and other loans. Your skills will include working in a fast-paced ...

Selene Holdings

Loss Mitigation Underwriter

Dallas, TX · On-site

$115K/yr

The Loss Mitigation Underwriter is a key contributor in the loan resolution process, responsible for evaluating complex borrower workout options-including repayment plans, loan modifications, short ...

previous page

Showing results 41-60

All JobsLoan Resolution Jobs

Loan Resolution information

See salary details

$13

$21

$30

How much do loan resolution jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for loan resolution in the United States is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $24.04 per hour, depending on experience, location, and employer.

What is the difference between Loan Resolution vs Loan Processor?

AspectLoan ResolutionLoan Processor
Primary RoleResolve issues with loans, negotiate solutions, and ensure loan complianceGather and verify borrower information, prepare loan documents, and process applications
Required CredentialsKnowledge of loan regulations, negotiation skills, possibly mortgage or finance certificationsHigh school diploma or equivalent, familiarity with loan software, basic financial knowledge
Work EnvironmentOffice setting, often in financial institutions or mortgage companiesOffice environment, working closely with loan officers and underwriters

Loan Resolution specialists focus on resolving loan issues and negotiating solutions, while Loan Processors handle the initial processing of loan applications. Both roles are essential in the loan lifecycle but differ in responsibilities and skill requirements.

What are the key skills and qualifications needed to thrive as a loan resolution specialist?

To thrive as a Loan Resolution Specialist, you need a solid understanding of loan products, debt collection practices, and financial regulations, often supported by a background in finance or banking. Familiarity with loan servicing platforms, collections software, and compliance tools like FDCPA guidelines is typically required. Strong negotiation, problem-solving, and communication skills help build rapport with clients and find effective solutions. These abilities are crucial for efficiently resolving delinquent accounts while maintaining regulatory compliance and positive customer relationships.

What is loan resolution?

Loan resolution refers to the process of addressing and resolving delinquent or defaulted loans. This typically involves working with borrowers to find solutions such as loan modifications, repayment plans, settlements, or even foreclosure or repossession in severe cases. The goal is to minimize losses for the lender while helping borrowers manage their debt obligations. Loan resolution specialists often negotiate with borrowers and ensure compliance with relevant laws and regulations throughout the process.

What are the main challenges faced by loan resolution specialists when negotiating with delinquent borrowers?

Loan Resolution specialists often encounter challenges such as dealing with borrowers who are unresponsive, unwilling, or unable to meet repayment terms. Navigating sensitive conversations, understanding each borrower's financial situation, and finding mutually agreeable solutions can be complex. Success in this role hinges on strong communication skills, empathy, and knowledge of available restructuring options. Working closely with legal, collections, and customer service teams is also essential to ensure compliance and achieve the best possible outcome for both the borrower and the lender.
More about Loan Resolution jobs
What cities are hiring for Loan Resolution jobs? Cities with the most Loan Resolution job openings:
What job categories do people searching Loan Resolution jobs look for? The top searched job categories for Loan Resolution jobs are:
Loan Resolution jobs near you
Infographic showing various Loan Resolution job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, and 4% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $44,308 per year, or $21.3 per hour.

Account Resolution Specialist

ECMC Group

Minneapolis, MN • On-site

$20 - $23/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago

Job description

ECMC Group is a nonprofit corporation focused on helping students succeed. Headquartered in Minneapolis, ECMC Group and its family of companies provide financial tools and services, as well as funding for innovative programs to help students achieve their academic and professional goals.

    Job Summary

    Under direct supervision, the Account Resolution Specialist provides default resolution options to borrowers, answer questions, and assists borrowers with completing default resolution processes.

    Essential Duties and Responsibilities

    • Handles outbound dialer calls to contact borrowers with defaulted loans. Handles inbound calls and assists clients as appropriate.
    • Educates borrowers regarding available options for default resolution; allows borrowers to select the best option for them and takes appropriate next steps to support desired option.
    • Meets department performance targets for volume and type of account resolutions.
    • Provides accurate and clear documentation of course of action taken and next steps.
    • Meets individual and corporate call quality goals.
    • Performs secondary follow-up on contacts, including skip tracing processes.
    • Follows established departmental processes and procedures.
    • Complies with FFEL student loan regulations and maintains an updated knowledge of program changes.
    • Escalates situations outside guidelines to direct supervisor.
    • Performs other duties as assigned.

    Required Qualifications

    • High School degree or GED
    • 1+ year of collections, call center, or customer service experience
    • Ability to use basic math skills while completing daily work responsibilities
    • Basic proficiency in Microsoft Office suite or Mac Office

    The hourly range for this position is $20.00 - $23.00 per hour. Actual hourly pay may vary based upon, but not limited to, relevant experience, time in role, peer and market data, business sector and geographic location. This position is commission-eligible, with candidates typically earning an average of about $3,000 per month based on individual performance. This position is classified as hybrid Monday - Wednesday and requires attendance in Minneapolis, MN.

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    ECMC Group also provides a comprehensive benefits package:

    • Health & wellness benefits:Medical, dental, and vision insurance plan options, with a generous employer subsidy. Company paid life & disability insurance, pre-tax flexible spending accounts and robust wellness programs.
    • Financial benefits:Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential, holiday time off, paid time off accrual starting at 20 days/year and commuter subsidy.
    • Education benefits:Tuition reimbursement up to $10,500/year for approved programs and student loan payment reimbursement up to $4,800/year.Up to $5,250 of qualifying education benefits can be reimbursed pre-tax.

    Apply