Lms Support Engineer Jobs (NOW HIRING)

Description

Oneida Professional Services (OPS) is actively seeking a highly motivated, full-time LMS Administrator at Fort Bliss, TX supporting the United States Army Noncommissioned Officer Academy (USANCOA) and Sergeants Major Course (SMC).

*This position is contingent on the award of a federal contract.

  Key Responsibilities:

• Manage user accounts, enrollments, permissions, and course shell setup within the LMS.
• Provide Tier I and Tier II LMS support to students, instructors, and academic staff.
• Support troubleshooting of content, access, gradebook, enrollment, and exam-related issues.
• Assist with content uploads, validation, testing, and publishing activities.
• Support SCORM/xAPI package implementation and troubleshooting.
• Perform routine system testing and compatibility validation activities.
• Support class creation, roster maintenance, and student record updates.
• Assist with academic reporting, data cleanup, validation, and reconciliation efforts.
• Document support actions, recurring issues, and resolutions.
• Support onboarding, training, and knowledge-transfer activities for Government personnel.
• Assist during LMS migrations, outages, upgrades, and surge support requirements.

Requirements

Minimum Qualifications:

• Experience administering or supporting a Learning Management System.
• Familiarity with SCORM/xAPI content standards.
• Experience supporting user accounts, enrollments, permissions, and course management activities.
• Ability to troubleshoot routine LMS issues and escalate complex problems.
• Proficiency with Microsoft Office applications.
• Strong customer service and communication skills.
• Ability to work effectively with students, faculty, and staff.
• Ability to obtain Fort Bliss installation access and complete required Army training.

Preferred Qualifications:

• Experience supporting Blackboard, ATIS Educate, Moodle, Canvas, or comparable LMS platforms.
• Experience in academic, higher education, military education, or training environments.
• Experience providing Tier I-III Help Desk support.
• Familiarity with student records management and academic operations.
• Experience developing reports and maintaining LMS documentation.

Benefits (FEDERAL):

• 15 Days of Paid Time Off
• 11 Paid Holidays
• 401(k) Retirement Plan with Company Match
• Medical, Dental, and Eye Insurance
• Employee Referral Program
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Wellness Program
• Multiple Voluntary Medical Benefits

About Us:

The Oneida ESC Group is a family of companies owned by the Oneida Nation of Wisconsin that delivers customer-focused engineering, science, and construction services worldwide.

Our family of companies includes:

• Oneida ESC Group (OESC)
• Oneida Professional Services (OPS)
• Oneida Total Integrated Enterprises (OTIE)
• Mission Support Services (MS2)
• Sustainment & Restoration Services (SRS)
• Oneida Engineering Solutions (OES)
• General Mechanical Corporation (GMC)
• LG2 Environmental Solutions (LG2)
• Oneida Environmental (OE)

We integrate our staff for dedicated, cooperative, and business-like delivery of services to enhance our customers' missions.

Equal Employment Opportunity:

Oneida ESC Group is an equal opportunity employer committed to inclusion and diversity in the workplace. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws, national origin, disability, veteran status, or other legally protected characteristics.

Oneida ESC Group participates in the E-Verify program. Learn more about the E-Verify program. https://www.e-verify.gov/

Oneida ESC Group is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Oneida ESC Group makes hiring decisions based solely on qualifications, merit, and business needs at the time.