Live Video Streaming Jobs (NOW HIRING)

Job Title: Staff Operational Support Engineer (L2) – Video Streaming Platforms
Duration: 5 Months
Location: Remote (Open to candidates across the U.S.)
Rate: $72-$73/hr. on W2 (without benefits)
Positions: 1

Role Summary

OptiView is building a dedicated Operational Support (L2) team responsible for the stability, availability, and operational excellence of its 24/7 live video streaming, ads, player, and real-time delivery platforms.

As an Operational Support Engineer (L2), you will take end-to-end ownership of customer-impacting production incidents once they are triaged by Level 1 support. You will operate directly on production systems, lead live incident resolution, and act as the operational bridge between Support, Engineering, DevOps, and customers, particularly during high-impact live events.

This is a hands-on, customer-facing role focused on incident ownership, production operations, automation, and operational scalability—not just reactive troubleshooting.

Key Responsibilities

Incident & Operational Support

• Take ownership of escalated customer issues from Level 1 Support and drive them to resolution.
• Troubleshoot and resolve complex, high-impact production incidents affecting:
• • Live streams
  • VOD playback
  • Ad insertion
  • DRM services
  • Real-time WebRTC services
• Operate directly on production environments, including:
• • Configuration changes
  • CDN adjustments
  • Corrective actions following established operational procedures
  • Executing mitigations and emergency changes during live incidents when customer impact requires immediate action.
• Lead or actively participate in live incident bridges involving customers, internal teams, and partners.
• Provide clear, timely communication during incidents, including status updates and customer-facing explanations.

Infrastructure as Code (IaC) & Production Operations

• Work fluently with Infrastructure as Code (IaC) to understand, troubleshoot, and safely modify production environments.

Technologies & Tools:

• Terraform
• Helm
• Kubernetes manifests
• GitOps workflows
• CI/CD and deployment pipelines
• Use IaC as the primary mechanism for safe, auditable, and repeatable operational changes.
• Collaborate with Engineering and DevOps to improve deployment reliability and operational safety.
• Validate and execute infrastructure or configuration changes through codified workflows.

AI-Driven Operations & Automation

• Leverage AI tools and automation to enhance operational efficiency and incident response.
• Contribute to and use:
• • AI-assisted incident triage and classification
  • Automated runbook execution
  • AI-based pattern detection across incidents
  • Intelligent alert correlation and noise reduction

Use AI to:

• Generate or improve incident communications.
• Accelerate troubleshooting workflows.
• Identify recurring patterns and systemic issues.
• Drive adoption of automation-first and AI-augmented operational practices.

Required Qualifications

• Strong experience in Production Support, Site Reliability Engineering (SRE), or Operational Support roles.
• Hands-on experience supporting large-scale production environments and customer-facing applications.
• Strong experience with:
• • Kubernetes
  • Terraform
  • Helm
  • GitOps workflows
  • CI/CD pipelines
• Experience managing high-severity production incidents and participating in incident response bridges.
• Strong troubleshooting and root-cause analysis skills.
• Excellent communication and customer management skills.
• Ability to work in fast-paced, mission-critical production environments.

Preferred Qualifications

• Experience supporting:
• • Live video streaming platforms
  • OTT applications
  • Video delivery systems
  • Real-time streaming services
• Experience with:
• • HLS, DASH, CMAF
  • WebRTC
  • CDN technologies (Akamai, CloudFront, Fastly, etc.)
  • DRM technologies (Widevine, PlayReady, FairPlay)
  • Ad insertion technologies (SSAI/CSAI)
• Experience with monitoring and observability tools.
• Automation and scripting experience.

Hiring Manager Notes

• Location Flexibility: This role is open to candidates anywhere in the United States and can be worked remotely.
• Strong preference for candidates with video streaming domain expertise.
• Candidates with experience in:
• • Live video streaming
  • OTT platforms
  • Media delivery systems
  • Video playback technologies
  • CDN operations
  • DRM and ad insertion technologies

will be highly preferred.

Ideal Candidate Profile

A candidate who combines:

• L2 Production Support or SRE experience
• Hands-on Kubernetes and IaC expertise
• Strong customer-facing incident management skills
• Deep experience in video streaming and media platforms
• Experience supporting high-impact live production environments