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Live Operations Jobs in New York (NOW HIRING)

Roku

Live Operations Associate

Stamford, CT · On-site +1

$80K - $90K/yr

About the team The Live Operations- Premium Subscriptions team builds, launches, and manages subscription channels and live experiences on The Roku Channel. We collaborate closely with Development ...

Roku

Live Operations Associate

Stamford, CT · On-site

$80K - $90K/yr

About the team The Live Operations- Premium Subscriptions team builds, launches, and manages subscription channels and live experiences on The Roku Channel. We collaborate closely with Development ...

Fanatics

Senior Engineer, Live Operations

Manhattan, NY · On-site

$115K - $158K/yr

Own the operational health view of the live products: build and improve dashboards, alerts, and SLOs, and instrument the application layer to catch failure modes before customers report them

New

Roku

Technical Operations Manager

Stamford, CT · On-site

$112K - $140K/yr

We sit at the intersection of Engineering, Content, Live Operations, and Advertising - triaging issues in real time, owning major launch execution, and building the tooling and automation that keeps ...

VaynerMedia LLC

Live Shopping | Producer

New York, NY · On-site

We are seeking an experienced LIVE Producer & Operations Manager to lead the execution of high-performing brand livestreams across TikTok Shop and emerging social commerce platforms. This role owns ...

Paramount

Sr Live Event Technology Engineer

Manhattan, NY

$115K - $157K/yr

Flexible / Global (based on operational needs) Role Overview As a Sr. Live Event Technology Specialist, you will serve as the primary technical escalation point for Paramount+'s global Live Event ...

Paramount

Sr Live Event Technology Engineer

Manhattan, NY · On-site

$115K - $157K/yr

Flexible / Global (based on operational needs) Role Overview As a Sr. Live Event Technology Specialist, you will serve as the primary technical escalation point for Paramount+'s global Live Event ...

Dorsia

Product Manager, Events & Nightlife

New York, NY · On-site

Guest Lifecycle & Live Operations * Ship RSVP and guest-list invites over SMS and push, with member-facing status such as going, maybe, and can't go. * Manage operator-side guest status and build ...

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Live Operations information

What is live operations?

Live Operations, often called 'Live Ops', refer to the ongoing management, support, and enhancement of a live digital product or service, such as a video game or mobile app, after its initial launch. Live Ops teams are responsible for delivering updates, handling in-game events, resolving technical issues, and engaging with users to keep the experience fresh and enjoyable. Their work helps maximize user retention and revenue by responding to real-time data and player feedback.

What are the key skills and qualifications needed to thrive as a live operations professional?

To thrive as a Live Operations professional, you need strong problem-solving abilities, analytical thinking, and a solid understanding of online systems, often supported by experience in game operations or real-time service management. Familiarity with monitoring tools, incident management platforms, and sometimes scripting languages or SQL is typically required. Excellent communication, teamwork, and the ability to stay calm under pressure are vital soft skills in this role. These skills and qualities are crucial for maintaining service stability, quickly resolving incidents, and ensuring a seamless user experience in live environments.

What are some common challenges faced by professionals in live operations roles, and how can they be addressed?

Live Operations professionals often encounter challenges such as managing unexpected technical issues, coordinating real-time responses, and balancing player satisfaction with business goals. These roles require quick problem-solving, effective communication with cross-functional teams (like customer support, engineering, and product management), and the ability to remain calm under pressure. Staying proactive with monitoring tools, maintaining clear escalation protocols, and regularly updating documentation can help address these challenges and ensure smooth live service experiences.

What are the most commonly searched types of Live Operations jobs in New York?

The most popular types of Live Operations jobs in New York are:

What are popular job titles related to Live Operations jobs in New York?

For Live Operations jobs in New York, the most frequently searched job titles are:

What job categories do people searching Live Operations jobs in New York look for?

The top searched job categories for Live Operations jobs in New York are:

Live Operations jobs near you
Infographic showing various Live Operations job openings in New York as of August 2026, with employment types broken down into 80% Full Time, 10% Part Time, 5% Contract, and 5% Nights. Highlights an 95% In-person, and 5% Remote job distribution.

Live Operations Associate

Roku

Stamford, CT • On-site, Remote

$80K - $90K/yr

Full-time

Medical, Life, PTO

Re-posted 17 days ago

Job description

About the team

The Live Operations- Premium Subscriptions team builds, launches, and manages subscription channels and live experiences on The Roku Channel. We collaborate closely with Development Engineering, Product, Programming, and Partner Teams to ensure reliable acquisition, encoding, delivery, and monitoring. We value structured planning, clear communication, and confident execution during live moments.

About the role

We're hiring a Live Ops Associate to support premium subscription operations, with a primary focus on building, launching, and managing subscription channels and live experiences. You'll coordinate across internal teams and external partners to ensure a reliable, high-quality viewer experience, and may support Live Events as needed during peak periods. Work hours may vary week to week and can include nights and weekends during live events.

The estimated annual base salary for this position is between $80,000 and $90,000 with additional equity. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographic location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.

This position will be based in either Austin, TX or Stamford, CT and will be in office Monday - Thursday with the option to work from home on Friday.

What you'll be doing
  • Provide operational support across multiple concurrent live streams, maintaining clear communication and fast issue triage
  • Orchestrate tasks among production, service partners, and on-shift support engineers with clear directions and checklists
  • Partner with senior engineers and cross-functional teams on high-severity issues, balancing mitigation and root-cause analysis
  • Deliver timely reports with key metrics, incidents, mitigations, and follow-ups
  • Contribute to tooling improvements; assist in testing and adoption of automation that increases operational efficiency
  • Manage customer notifications and workflow coordination to meet service-level agreements
  • Assist in training and onboarding of new Live Event staff as the team scales
We're excited if you have
  • 4+ years in the digital media space, ideally across partners of different sizes
  • 4+ years in live online video operations with fundamentals in signal acquisition (transport streams, satellite downlink and fiber) and live workflows using SCTE markers
  • Experience managing Linear Programming schedules and Linear/Broadcast EPG
  • Experience monitoring and troubleshooting CDN-related issues
  • Familiarity with metadata concepts and feed formats such as XML and JSON
  • Advanced Excel skills and experience working in custom CMS tools
  • Strong communication skills with the ability to identify, prioritize, and track critical paths to resolution
  • Cross-functional collaboration experience with technical and business stakeholders
  • Structured, self-organized approach to problem solving
  • Knowledge of OTT and live streaming platforms and technology
  • Bachelor's degree in an Engineering, or related discipline
  • Ownership mindset, collaborative working style, and ability to flex to nights/weekends as needed
Nice to Have
  • A strong understanding of DAI/ SSAI / SCTE35 / SCTE224 Tech is a plus.
  • Experience working with cloud based live streaming technologies is a plus.
  • Understanding of DRM and other content protections schemes is a plus
  • Experience with live events such as premier sporting events, fashion shows and music concerts
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