Live In Hotel Jobs in Raleigh, NC (NOW HIRING)

Who We Are:

On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture. On Location provides unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events, including the Olympic and Paralympic Games, FIFA World Cup 2026, Super Bowl, NCAA Final Four, and more. An official partner and/or service provider to over 150 iconic rights holders, such as the IOC (the Milano Cortina 2026 and Los Angeles 2028 Olympic Games), FIFA, NFL, NCAA, UFC, WWE, and PGA of America, the company also owns and operates a number of its own unique experiences. On Location is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company. TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world's premier mixed martial arts organization; WWE, the global leader in sports entertainment; and PBR, the world's premier bull riding organization. Together, these properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans. TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality.

Essential Functions & Responsibilities

Primary Responsibilities

• Identify lodging needs for all future NFL non-event travel including hotel evaluation, selection, contracting, and ongoing relationship management

• Negotiate hotel contracts based on specific needs (including attrition, food and beverage minimums, amenities, etc.)

• Monitor and manage hotel/lodging contracts to ensure that events receive services as negotiated and terms are appropriately managed (e.g., attrition, rooming list deadlines, special requests, room blocks, etc.)

• Review requests for lodging needs or issue resolution. Gather and relay information between the client, partners, and other departments. Ensure quick turnaround of recommendations or resolution.

• Ongoing client management with both Internal and External clients

• Work with executives, operational staff and liaise between NFL and On Location sales and executive team in various offices

• Develop an operational plan to efficiently manage current NFL hotels and contracts

• Provide leadership and direction while working with leaders of other event teams to develop standardized and documented processes across our offices

• Develop a collaborative environment effective at reviewing the efficiency and accuracy of our processes and identify and implement improvements in a timely fashion

• Work with Director and team to design, document, and implement operational training programs and best practices for the event teams

• Expand our ability to identify and track opportunities to improve quality

• Establish operational accountability (checklists, quality assurance tests, etc.) for the Super Bowl hotel team and share best practices across event teams

• Collaborate with sales team and customer service teams to identify improvement opportunities and develop effective training materials to impact results

• Work alongside the sales team with large proposals for corporate groups

• Develop, track and improve year to year reporting to identify patterns

• Situation analysis and decision making

• Takes initiative to identify solutions to solve particular processes or business problems

• Site inspections of procured hotels and future potential hotels, as well as familiarity with the city

Administrative & Other Responsibilities

• Conduct Event Team and Leadership Team meetings, as needed

• Provide leadership/feedback on process development/improvement during meetings

• Participate in post-event review meetings regularly

• Conduct process review/improvement meetings regularly

• Provide input on performance reviews, bonuses, and merit increases

Other Duties & Responsibilities

This position is responsible for leading coordinator-level functions of the division and indirectly responsible for all division employees. Carries out managerial responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job. Duties, obligations, and activities may change at any time with or without notice.

Travel

Must be adaptable with work and travel schedule and be available to travel for work during holidays. This position may require up to 25% travel.

Qualifications

Required Education and/or Experience

• Bachelor's Degree in Hospitality, Sports Management, Marketing, Business or a related field, or equivalent experience preferred

• Experience in a management position (minimum of 3-5 years) preferably in the sports and/or travel and hospitality industry. Experience in handling day-to-day team management activities and issues that may arise.

• The ability to enter into negotiations understanding both parties needs and wants and ultimately partnering to obtain win/win results for On Location and vendor, and possibly the client

• Demonstrates appropriate level of technical expertise necessary to work with event bid documents, hotel RFPs and hotel contracts

• Exceptional interpersonal skills - a collaborative style and ability to communicate effectively at all levels with strong oral, written, and presentation skills

• The ability to communicate information and ideas to other people verbally in an understandable manner. This competency includes effectively speaking to groups and individuals, making formal presentations, and listening to others.

• Expresses a concern for client satisfaction and focuses the attention of others on the importance of client satisfaction. Initiate actions, steps, plans, systems, processes or programs that seek to maintain high levels or enhance client satisfaction.

• Having and demonstrating the skill to effectively address and resolve problems as part of a team. Solicit input form team members in a group setting. Put team's success ahead of own and share credit for team accomplishments.

• The ability to communicate information and ideas to others in written form, in an understandable manner. The ability to understand and comprehend information and ideas in written form. This competency includes effective writing and reading.

• A proven record of accomplishment of strong personal effectiveness in which imaginative and distinctive leadership have been demonstrated

• Continually strive for self-development and discovering better means of accomplishing both personal and professional goals

Preferred Education and/or Experience

• Professional Sports and Events Operations

• Travel & Hospitality

Company Overview

On Location is a leader in premium experiential hospitality business, establishing a new industry standard to serve iconic rights holders with extensive experience in ticketing, curated hospitality, live event production and travel management in the worlds of sports and entertainment. On Location is a partner to over 150 rights holders including the NFL, NCAA, the PGA of America and the United States Tennis Association, and provides unrivaled official access for both corporate clients and fans looking for immersive experiences at marquee events including the Super Bowl, Pro Bowl, NFL Draft, NCAA Final Four, PGA of America events, numerous College Football Bowl Games including the Rose Bowl Game and the Tennis Majors. On Location through CID Entertainment & Future Beat also partner with numerous artists and music festivals across genres, including Imagine Dragons, Metallica, Luke Bryan's Crash My Playa, Electric Daisy Carnival, Migos, Post Malone, Iron Maiden, and J.Cole.

On Location's operations include: Anthony Travel, CID Entertainment, Future Beat, Kreate Inc, PrimeSport and Steve Furgal's International Tennis Tours. On Location is part of the TKO Group.

TKO EEO Statement:

TKO is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding non-discrimination in employment. TKO makes employment decisions based on merit and qualifications, without considering an employee's or applicant's race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non-discrimination in employment in every location in which the Company has facilities. TKO also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state or local laws. For information about Privacy and Information Security for TKO employment candidates, please review our Privacy Policy. For information regarding Terms of Use for this and other TKO websites, please review our Terms of Use.