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Live In Disney Plus Chat Support Jobs in California

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Live In Disney Plus Chat Support information

What is a live in Disney Plus chat support?

Live In Disney Plus Chat Support representatives are customer service professionals who assist Disney+ users through live chat. They help resolve issues related to streaming, account management, billing, and technical troubleshooting. These representatives provide real-time support, answer questions, and guide customers through solutions to ensure a smooth viewing experience. Their goal is to deliver high-quality service and ensure customer satisfaction with the Disney+ platform.

What are the key skills and qualifications needed to thrive as a live in Disney Plus chat support?

To thrive as a Live In Disney Plus Chat Support agent, you need strong customer service skills, problem-solving abilities, and familiarity with streaming platforms, typically supported by a high school diploma or equivalent. Proficiency with customer relationship management (CRM) systems, live chat software, and basic troubleshooting tools is essential. Excellent written communication, patience, and the ability to stay calm under pressure are standout soft skills for this role. These competencies ensure efficient resolution of customer issues, high satisfaction rates, and positive brand representation in a fast-paced digital environment.

What are some common challenges faced by live in Disney Plus chat support agents, and how can they be addressed?

Live In Disney Plus Chat Support agents often encounter challenges such as managing high volumes of simultaneous customer chats, troubleshooting a wide variety of streaming issues, and providing clear instructions to users with different technical skills. To address these, agents typically use detailed knowledge bases, follow structured troubleshooting scripts, and participate in regular training sessions to stay updated on platform changes. Effective time management, patience, and strong communication skills are essential for delivering a positive customer experience and meeting performance targets.

What is the difference between Live In Disney Plus Chat Support vs Live In Disney Plus Customer Service Representative?

AspectLive In Disney Plus Chat SupportLive In Disney Plus Customer Service Representative
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, chat-based support within Disney Plus platformRemote, phone or chat support for Disney Plus subscribers
Employer & IndustryDisney, streaming entertainment industryDisney, streaming entertainment industry
Search & Comparison IntentFocus on chat-based support rolesFocus on customer service roles including phone support

While both roles involve supporting Disney Plus customers, Live In Disney Plus Chat Support specializes in chat-based assistance, whereas Live In Disney Plus Customer Service Representative may include phone support. Both require similar credentials and work within the same industry environment, but the primary difference lies in the communication channels used.

How do you become a live in Disney Plus chat support?

To become a live-in Disney Plus chat support agent, candidates typically need customer service experience, strong communication skills, and familiarity with streaming platforms. Employers may require training on company-specific tools and a flexible schedule, with some roles offering remote or on-site work arrangements.

What are the most commonly searched types of Disney Plus Chat Support jobs in California?

The most popular types of Disney Plus Chat Support jobs in California are:

What are popular job titles related to Live In Disney Plus Chat Support jobs in California?

For Live In Disney Plus Chat Support jobs in California, the most frequently searched job titles are:

What job categories do people searching Live In Disney Plus Chat Support jobs in California look for?

The top searched job categories for Live In Disney Plus Chat Support jobs in California are:

What cities in California are hiring for Live In Disney Plus Chat Support jobs?

Cities in California with the most Live In Disney Plus Chat Support job openings:

Infographic showing various Live In Disney Plus Chat Support job openings in California as of August 2026, with employment types broken down into 100% Contract. Highlights an 100% In-person job distribution.

Sr Machine Learning Engineer

The Walt Disney Company

Santa Monica, CA

$117K - $161K/yr

Full-time

Posted 22 days ago


Walt Disney Company rating

7.8

Company rating: 7.8 out of 10

Based on 129 frontline employees who took The Breakroom Quiz

3rd of 52 rated entertainment


Job description

Job Posting Title:

Sr Machine Learning Engineer

Req ID:

10156068

Job Description:

Technology is at the heart of Disney's past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more - all working to build and advance the technological backbone for Disney's media business globally.

The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses.We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company's media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world.

Here are a few reasons why we think you'd love working here:

  • Building the future of Disney's media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come.

  • Reach, Scale & Impact: More than ever, Disney's technology and products serve as a signature doorway for fans' connections with the company's brands and stories. Disney+. Hulu. ESPN. ABC. ABC News...and many more. These products and brands - and the unmatched stories, storytellers, and events they carry - matter to millions of people globally.

  • Innovation: We develop and implement groundbreaking products and techniques that shape industry norms, and solve complex and distinctive technical problems.

Ad Platforms is responsible for Disney's industry-leading ad technology and products - driving advertising performance, innovation, and value in Disney's sports, news, and entertainment content, across all media platforms.

As part of the Decisioning Fleet, on the Selection squad you will help build services and models enabling efficient ad fills for ad breaks across Hulu, Disney+, ESPN, and others. You will directly contribute to optimizing ad selection to make sure viewers always see the right ad at the right time.

As a Senior Machine Learning Engineer of our team, you will apply your knowledge and skills to help us deliver scalable, performant, maintainable, and testable software and apply ML solutions where needed.

Daily, you should bring:

  • A willingness and desire to effectively communicate and collaborate across teams and systems.

  • An understanding of the importance of project ownership.

  • A passion for mentoring, learning, and adapting to a very dynamic and fast-paced environment.

  • An understanding of micro-service encapsulation and loose coupling, and why they are important.

  • An understanding of ML models and knowledge of how to leverage their use online and offline.

  • An understanding of how to define technical and operational metrics to measure system health and to manage risk.

  • Kindness and pragmatic optimism.

Responsibilities:

  • Designing, implementing, and testing logic to serve ads effectively adhering to various business criteria either with rule based or ML based solutions in a high-throughput, low-latency microservices environment.

  • Enhancing systems' observability with proper metrics, monitors, and alerts.

  • Reading and understanding product user stories, and then translating them into actionable tasks for both frontend and backend components.

  • Taking ownership of one or more of the team's domain areas.

  • Understanding and using automated tools (AI) while adhering to company policy.

  • Available for On-Call rotations based on the team's escalation policy and support schedule.

Basic Qualifications:

  • BS or MS in Computer Science / Engineering or relevant work experience.

  • 5+ years of software engineering, specifically ML experience.

  • Proficiency with Java

  • Proficient in large scale ML/DL platforms and processing tech stack.

  • Experience in large scale machine learning using tools such as scikit-learn, Spark MLLib, pytorch

  • Experience with LLM-based application development, using LLM-as-a-service providers such as AWS Bedrock, Azure Cognitive Services, or Google's Vertex AI

  • Experience using frameworks such as LangGraph, Crew AI, and strands sdk for developing agents

  • Experience with vector databases and retrieval-augmented generation

  • Demonstrable analytical / problem-solving skills. Strong knowledge of and experience implementing AI/ML technologies and applying mathematical and statistical concepts.

  • Great communication, collaboration skills, and a strong teamwork ethic with both technical and non-technical audiences.

Preferred Qualifications:
Experience with:

  • SpringBoot and related Spring projects.

  • Non-relational database technologies like DynamoDB.

  • Caching datastores such as Redis, ValKey or MemCache.

  • Data Streaming Mechanisms such as Apache Kafka and/or Kinesis.

  • Cloud platforms such as AWS.

  • Modern DevOps tools such as Terraform, Docker, and Kubernetes.

  • Domain knowledge in the Ad Tech industry.

Additional Information:

  • Engineers are expected to be in the office four days a week.

  • This role is hiring in Glendale, Seattle, San Francisco, or Santa Monica

#DISNEYTECH

The hiring range for this position in Los Angeles, CA area is $141,900 to $190,300 per year and in Seattle, WA is $148,700 - $199,400 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Job Posting Segment:

Ad Platforms

Job Posting Primary Business:

AP - Engineering

Primary Job Posting Category:

Machine Learning

Employment Type:

Full time

Primary City, State, Region, Postal Code:

Seattle, WA, USA

Alternate City, State, Region, Postal Code:

Date Posted:

2026-07-17

What Walt Disney Company employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


Walt Disney logo

About Walt Disney

Sourced by ZipRecruiter

At Disney, we're storytellers. We make the impossible, possible. We do this through utilizing and developing cutting-edge technology and pushing the envelope to bring stories to life through our movies, products, interactive games, parks and resorts, and media networks. Now is your chance to join our talented team that delivers unparalleled creative content to audiences around the world. "We create happiness." That's our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you'll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen!

Industry

Amusement, gambling, and recreation

Company size

10,000+ Employees

Headquarters location

Burbank, CA, US

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