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Live In Customer Success Jobs in Massachusetts (NOW HIRING)

Veracode

Customer Success Manager

Burlington, MA · On-site

The Customer Success Manager (CSM) is responsible for building and maintaining strong relationships ... Skills & Requirements • Bachelor's degree and 5+ years of experience in customer-facing role • ...

Veracode

Customer Success Manager

Burlington, MA · On-site

The Customer Success Manager (CSM) is responsible for building and maintaining strong relationships ... Skills & Requirements • Bachelor's degree and 5+ years of experience in customer-facing role • ...

Bullhorn

Customer Success Manager

Boston, MA · On-site +1

$85K - $105K/yr

Have 5-10+ years in Customer Success, Consulting, Professional Services or Support roles with large or enterprise clients * Have a strong technical acumen, strategic consulting, project management ...

Definitive Inc

Customer Success Manager

Framingham, MA · On-site

$65K - $110K/yr

In 2024 and 2025, we earned multiple workplace honors, including Built In's 100 Best Places to Work ... The Customer Success Manager (CSM) is responsible for the overall success and health of the ...

StarTech.com

Customer Success Manager

Boston, MA

Success in this role requires a highly customer-centric, entrepreneurial mindset and the ability to navigate complex, unstructured business challenges. The Customer Success Manager is responsible for ...

Appian

Customer Success Manager

Boston, MA · On-site

$125K - $250K/yr

We set high standards and live up to them, ensuring that everything we do is done with care and ... In this role, you will: * Uncover and shape each customer's business goals, translating them into ...

Alcumus

Customer Success Manager

Burlington, MA · On-site

$120K - $140K/yr

Customer Success Manager Department: Operations Employment Type: Permanent Location: Burlington ... This role is critical in helping clients maximize the value of Highwire's platform while driving ...

Datadog

Customer Success Associate - Boston

Boston, MA · On-site

$54K - $72K/yr

As a Customer Success Associate, you will focus on the long term strategic relationship with our ... At Datadog, we place value in our office culture - the relationships and collaboration it builds ...

VibeIQ Inc.

Senior Customer Success Manager

Boston, MA · On-site

POSITION SUMMARY We're hiring a Senior Customer Success Manager to own a book of business with our ... VibeIQ's interview process always includes live video or in-person conversations with our team. We ...

Socket.dev

Customer Success Manager

Boston, MA · On-site

$125 - $250/hr

We set high standards and live up to them, ensuring that everything we do is done with care and ... In this role, you will: * Uncover and shape each customer's business goals, translating them into ...

New

Appian

Customer Success Manager

Boston, MA · On-site

$125 - $250/hr

We set high standards and live up to them, ensuring that everything we do is done with care and ... In this role, you will: * Uncover and shape each customer's business goals, translating them into ...

Datadog

Customer Success Associate - Boston

Boston, MA · On-site

$54K - $72K/yr

As a Customer Success Associate, you will focus on the long term strategic relationship with our ... At Datadog, we place value in our office culture - the relationships and collaboration it builds ...

HqO, Inc

Customer Success Manager

Boston, MA · On-site

$100 - $130/hr

HqO has been trusted to power 400 million+ square feet across 700+ properties in 32 countries, and ... Customer Success Manager (REX Consultant) to own a book of business comprising some of the world ...

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Customer Success Manager

Aqueduct Technologies Inc.

Canton, MA • On-site

Full-time

Posted 20 days ago

Job description

Aqueduct Technologies is seeking a Customer Success Manager (CSM) to serve as the trusted advisor for a portfolio of strategic Managed Services customers. The CSM is responsible for building executive relationships, ensuring customers realize measurable business value, driving service adoption, and leading operational governance throughout the customer lifecycle.

Working closely with Sales, Client Technical Advisors, Professional Services, NOC, EUS, and leadership, the CSM plays a critical role in customer retention, satisfaction, and long-term growth.

Core Responsibilities:
  • Serve as the primary customer advocate and strategic advisor for assigned accounts.
  • Lead customer onboarding, service transitions, and ongoing adoption of Managed Services.
  • Conduct Monthly Service Reviews (MSRs) and Quarterly Partnership Reviews (QPRs) that demonstrate business value through operational metrics, trends, recommendations, and strategic planning.
  • Develop and maintain customer-specific Standard Operating Procedures (SOPs), governance documentation, communication plans, and operational runbooks.
  • Monitor customer health, identify risks, and proactively drive continuous service improvement initiatives.
  • Analyze service performance and operational data to deliver executive-level reporting and actionable recommendations.
  • Collaborate across Sales, Service Delivery, Engineering, and Leadership to ensure a consistent, high-quality customer experience.
  • Identify opportunities to expand customer value through additional services and strategic technology initiatives.
Required Skills and Qualifications:
  • 3–7 years of Customer Success, Account Management, Technical Account Management, Managed Services, or client-facing consulting experience.
  • Experience managing multiple customer relationships in an MSP, IT Services, SaaS, or technology environment.
  • Strong executive communication and presentation skills with the ability to translate technical concepts into business outcomes.
  • Experience leading business reviews and demonstrating customer value through metrics and operational insights.
  • Proven ability to create and maintain SOPs, customer documentation, and governance processes.
  • Strong analytical, organizational, and project management skills.
  • Experience with Salesforce, ConnectWise, BrightGauge, Microsoft Office, or similar CRM and reporting platforms.
Preferred Qualifications:
  • ITIL v4 Foundation or Customer Success certification.
  • Experience with business intelligence tools.
  • Knowledge of cloud, cybersecurity, networking, infrastructure, and managed services.
Aqueduct Technologies is committed to developing a diverse and talented team. We celebrate and support diversity and are committed to making an inclusive environment for all employees and applicants including women, minorities, individuals with disabilities, members of the LGBTQIA community, veterans, and any other legally protected group. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant on the basis of any status protected by federal, state, or local laws.
 
Aqueduct Technologies is one of the largest IT solutions providers in the US, recognized for our relentless pursuit of customer satisfaction, our corporate culture, technology leadership, and our commitment to the local community. We pride ourselves on our world-class engineering, the investments we make in our employees and our systems, and on our loyal base of customers and manufacturers. Recognized as one of the fastest-growing, private companies in Massachusetts—and awarded the Best Place to Work in Boston for six, consecutive years—there is no better time to join Aqueduct than now!
 
 
Recruitment Fraud Notice: Recruitment fraud is an increasingly common scam where individuals pose as employers to offer fictitious job opportunities. Scammers sometimes impersonate recruiters on Linkedin and other channels. We will never ask for payment or sensitive personal information during the hiring process. Verify any role on our official Careers site.
This position is not eligible for visa sponsorship. Candidates must have authorization to work in the U.S. without the need for employer sponsorship now or in the future.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.