At least 5 years of experience in customer success. * Working experience in the cyber industry must * If you managed CS in the past It is a great advantage * You need to have Technical Skills ...
At least 5 years of experience in customer success. * Working experience in the cyber industry must * If you managed CS in the past It is a great advantage * You need to have Technical Skills ...
Customer Success Manager
$85K - $100K/yr
Monotype specializes in the design, development, licensing, and management of typefaces and font ... Facilitate live onboarding sessions, training calls, and workflow walkthroughs to ensure early ...
Customer Success Manager
$85K - $100K/yr
Monotype specializes in the design, development, licensing, and management of typefaces and font ... Facilitate live onboarding sessions, training calls, and workflow walkthroughs to ensure early ...
Customer Success Manager
Woburn, MA · On-site
$85K - $100K/yr
Monotype specializes in the design, development, licensing, and management of typefaces and font ... Facilitate live onboarding sessions, training calls, and workflow walkthroughs to ensure early ...
Customer Success Manager
Woburn, MA · On-site
$85K - $100K/yr
Monotype specializes in the design, development, licensing, and management of typefaces and font ... Facilitate live onboarding sessions, training calls, and workflow walkthroughs to ensure early ...
Director of Customer Success, DSO
Boston, MA · On-site +1
The Role As a Director of Customer Success, DSO at Overjet, you will play a crucial role in ... The Jetters who live in these "geo-hubs" come to the office on Tuesdays and Wednesdays, while ...
Director of Customer Success, DSO
Boston, MA · On-site +1
The Role As a Director of Customer Success, DSO at Overjet, you will play a crucial role in ... The Jetters who live in these "geo-hubs" come to the office on Tuesdays and Wednesdays, while ...
Customer Success Manager
Boston, MA · On-site
$90 - $110/hr
We give security and business leaders a continuous, outside-in view of their entire vendor ... ABOUT THE ROLE Black Kite is seeking a dynamic Customer Success professional responsible for ...
Customer Success Manager
Boston, MA · On-site
$90 - $110/hr
We give security and business leaders a continuous, outside-in view of their entire vendor ... ABOUT THE ROLE Black Kite is seeking a dynamic Customer Success professional responsible for ...
Customer Success Manager
Boston, MA · On-site
$140K - $160K/yr
Customer Success Manager Boston or NYC Layer Health was founded in 2023 by leading machine learning researchers from MIT and Harvard Medical School. We are building an AI layer that can accurately ...
Customer Success Manager
Boston, MA · On-site
$140K - $160K/yr
Customer Success Manager Boston or NYC Layer Health was founded in 2023 by leading machine learning researchers from MIT and Harvard Medical School. We are building an AI layer that can accurately ...
Scaled Customer Success
Boston, MA · On-site
... in spreadsheets and inboxes. Pryzm brings together market intelligence, budget data, program ... The Role We're looking for an early Customer Success leader to help build and scale Pryzm's post ...
Scaled Customer Success
Boston, MA · On-site
... in spreadsheets and inboxes. Pryzm brings together market intelligence, budget data, program ... The Role We're looking for an early Customer Success leader to help build and scale Pryzm's post ...
Customer Success Manager
Boston, MA · On-site
In this role, you'll serve as a trusted advisor, helping customers maximize the value of their ... This is an excellent opportunity for an experienced Customer Success professional who enjoys ...
Quick apply
Customer Success Manager
Boston, MA · On-site
In this role, you'll serve as a trusted advisor, helping customers maximize the value of their ... This is an excellent opportunity for an experienced Customer Success professional who enjoys ...
Customer Success Manager
Framingham, MA · On-site
$65K - $110K/yr
The Customer Success Manager (CSM) is responsible for the overall success and health of the ... This individual will focus on supporting our clients in achieving their goals. They will act as a ...
Customer Success Manager
Framingham, MA · On-site
$65K - $110K/yr
The Customer Success Manager (CSM) is responsible for the overall success and health of the ... This individual will focus on supporting our clients in achieving their goals. They will act as a ...
Customer Success Manager
Boston, MA · On-site
$108K - $134K/yr
In this role, you'll serve as a trusted advisor, helping customers maximize the value of their ... This is an excellent opportunity for an experienced Customer Success professional who enjoys ...
Customer Success Manager
Boston, MA · On-site
$108K - $134K/yr
In this role, you'll serve as a trusted advisor, helping customers maximize the value of their ... This is an excellent opportunity for an experienced Customer Success professional who enjoys ...
Customer Success Manager
Boston, MA · On-site
$108K - $134K/yr
In this role, you'll serve as a trusted advisor, helping customers maximize the value of their ... This is an excellent opportunity for an experienced Customer Success professional who enjoys ...
Customer Success Manager
Boston, MA · On-site
$108K - $134K/yr
In this role, you'll serve as a trusted advisor, helping customers maximize the value of their ... This is an excellent opportunity for an experienced Customer Success professional who enjoys ...
About Nametag Nametag is a category leader in identity verification, security, and account ... go live." What You'll Work With * Enterprise customers running complex IAM and security ...
Quick apply
About Nametag Nametag is a category leader in identity verification, security, and account ... go live." What You'll Work With * Enterprise customers running complex IAM and security ...
Customer Success Manager
Boston, MA · On-site
$108K - $134K/yr
In this role, you'll serve as a trusted advisor, helping customers maximize the value of their ... This is an excellent opportunity for an experienced Customer Success professional who enjoys ...
Customer Success Manager
Boston, MA · On-site
$108K - $134K/yr
In this role, you'll serve as a trusted advisor, helping customers maximize the value of their ... This is an excellent opportunity for an experienced Customer Success professional who enjoys ...
Customer Success Manager
Framingham, MA · On-site
$65K - $110K/yr
Customer Success Manager At Definitive Healthcare, we're passionate about turning data, analytics ... This individual will focus on supporting our clients in achieving their goals. They will act as a ...
Customer Success Manager
Framingham, MA · On-site
$65K - $110K/yr
Customer Success Manager At Definitive Healthcare, we're passionate about turning data, analytics ... This individual will focus on supporting our clients in achieving their goals. They will act as a ...
Customer Success Manager
Canton, MA · On-site
$90 - $130/hr
Experience managing multiple customer relationships in an MSP, IT Services, SaaS, or technology ... ITIL v4 Foundation or Customer Success certification. * Experience with business intelligence tools.
Customer Success Manager
Canton, MA · On-site
$90 - $130/hr
Experience managing multiple customer relationships in an MSP, IT Services, SaaS, or technology ... ITIL v4 Foundation or Customer Success certification. * Experience with business intelligence tools.
Customer Success Associate
Braintree, MA · On-site
$60K - $75K/yr
We believe in fostering a positive and collaborative work environment where every team member can ... The Customer Success Associate will support Symmons Evolution which is a fast-growing IoT ...
Customer Success Associate
Braintree, MA · On-site
$60K - $75K/yr
We believe in fostering a positive and collaborative work environment where every team member can ... The Customer Success Associate will support Symmons Evolution which is a fast-growing IoT ...
Sr, Manager Customer Success
Boston, MA · On-site
Help build, support and operate technology used by more than 8,000 organizations in over 100 ... You will define and scale customer success strategy, influence cross functional execution, and ...
Sr, Manager Customer Success
Boston, MA · On-site
Help build, support and operate technology used by more than 8,000 organizations in over 100 ... You will define and scale customer success strategy, influence cross functional execution, and ...
Customer Success Associate
Braintree, MA · On-site
$60K - $75K/yr
We believe in fostering a positive and collaborative work environment where every team member can ... The Customer Success Associate will support Symmons Evolution which is a fast-growing IoT ...
Customer Success Associate
Braintree, MA · On-site
$60K - $75K/yr
We believe in fostering a positive and collaborative work environment where every team member can ... The Customer Success Associate will support Symmons Evolution which is a fast-growing IoT ...
Customer Success Manager
Canton, MA · On-site
Experience managing multiple customer relationships in an MSP, IT Services, SaaS, or technology ... ITIL v4 Foundation or Customer Success certification. * Experience with business intelligence tools.
Customer Success Manager
Canton, MA · On-site
Experience managing multiple customer relationships in an MSP, IT Services, SaaS, or technology ... ITIL v4 Foundation or Customer Success certification. * Experience with business intelligence tools.
Customer Success Associate
Braintree, MA · On-site
In this role, you will play a crucial part in helping us achieve our mission by putting our core ... The Customer Success Associate will support Symmons Evolution which is a fast-growing IoT ...
Customer Success Associate
Braintree, MA · On-site
In this role, you will play a crucial part in helping us achieve our mission by putting our core ... The Customer Success Associate will support Symmons Evolution which is a fast-growing IoT ...
Live In Customer Success information
What are the most commonly searched types of Customer Success jobs in Massachusetts?
The most popular types of Customer Success jobs in Massachusetts are:
Other
Re-posted 15 days ago
Job description
Boston, Massachusetts, United States
About the Job Senior Customer Success ManagerMain Responsibilities:
- Own the voice of the customer by developing and maintaining customer relationships, preparing and leading onboarding new users and identifying opportunities for product and service improvements.
- Educate customers on the most relevant and up to date features, specific to their business and use case and help them to have them operational for them.
- Partner with key stakeholders internally and externally to ensure clients are maximizing the product and its features.
- Strategically and innovatively solving problems as client and business issues arise
- Provide timely technical and product support
- Increase customer renewals and expansion.
Requirements
- At least 5 years of experience in customer success.
- Working experience in the cyber industry must
- If you managed CS in the past It is a great advantage
- You need to have Technical Skills (Cyber / Security preferred)
- Working experience with customers in B2B enterprise software products.
- Experience in owning a book of business of 6-10 customer accounts
- Experience with increasing customer satisfaction, adoption rates, and retention
- Experience building and operating in an early-stage company highly preferred
- Highly skilled in time management, taking initiative in front of a corporate setting and problem solving.
- Quick learner with a good technical understanding.
- Professional communication skills Verbal and written
- Ability to travel 50% of the time
Or refer someone