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Live In Customer Success Jobs in Massachusetts (NOW HIRING)

At least 5 years of experience in customer success. * Working experience in the cyber industry must * If you managed CS in the past It is a great advantage * You need to have Technical Skills ...

Monotype specializes in the design, development, licensing, and management of typefaces and font ... Facilitate live onboarding sessions, training calls, and workflow walkthroughs to ensure early ...

Customer Success Manager

Woburn, MA · On-site

$85K - $100K/yr

Monotype specializes in the design, development, licensing, and management of typefaces and font ... Facilitate live onboarding sessions, training calls, and workflow walkthroughs to ensure early ...

The Role As a Director of Customer Success, DSO at Overjet, you will play a crucial role in ... The Jetters who live in these "geo-hubs" come to the office on Tuesdays and Wednesdays, while ...

Customer Success Manager

Boston, MA · On-site

$90 - $110/hr

We give security and business leaders a continuous, outside-in view of their entire vendor ... ABOUT THE ROLE Black Kite is seeking a dynamic Customer Success professional responsible for ...

Customer Success Manager

Boston, MA · On-site

$140K - $160K/yr

Customer Success Manager Boston or NYC Layer Health was founded in 2023 by leading machine learning researchers from MIT and Harvard Medical School. We are building an AI layer that can accurately ...

... in spreadsheets and inboxes. Pryzm brings together market intelligence, budget data, program ... The Role We're looking for an early Customer Success leader to help build and scale Pryzm's post ...

In this role, you'll serve as a trusted advisor, helping customers maximize the value of their ... This is an excellent opportunity for an experienced Customer Success professional who enjoys ...

Customer Success Manager

Boston, MA · On-site

$108K - $134K/yr

In this role, you'll serve as a trusted advisor, helping customers maximize the value of their ... This is an excellent opportunity for an experienced Customer Success professional who enjoys ...

Customer Success Manager

Boston, MA · On-site

$108K - $134K/yr

In this role, you'll serve as a trusted advisor, helping customers maximize the value of their ... This is an excellent opportunity for an experienced Customer Success professional who enjoys ...

Customer Success Manager

Boston, MA · On-site

$108K - $134K/yr

In this role, you'll serve as a trusted advisor, helping customers maximize the value of their ... This is an excellent opportunity for an experienced Customer Success professional who enjoys ...

Help build, support and operate technology used by more than 8,000 organizations in over 100 ... You will define and scale customer success strategy, influence cross functional execution, and ...

Showing results 21-40

Live In Customer Success information

What are the most commonly searched types of Customer Success jobs in Massachusetts?

The most popular types of Customer Success jobs in Massachusetts are:

Senior Customer Success Manager

YozmaTech

Boston, MA • On-site

Other

Re-posted 15 days ago


Job description

Senior Customer Success Manager

Boston, Massachusetts, United States

About the Job Senior Customer Success Manager

Main Responsibilities:

  • Own the voice of the customer by developing and maintaining customer relationships, preparing and leading onboarding new users and identifying opportunities for product and service improvements.
  • Educate customers on the most relevant and up to date features, specific to their business and use case and help them to have them operational for them.
  • Partner with key stakeholders internally and externally to ensure clients are maximizing the product and its features.
  • Strategically and innovatively solving problems as client and business issues arise
  • Provide timely technical and product support
  • Increase customer renewals and expansion.

Requirements

  • At least 5 years of experience in customer success.
  • Working experience in the cyber industry must
  • If you managed CS in the past It is a great advantage
  • You need to have Technical Skills (Cyber / Security preferred)
  • Working experience with customers in B2B enterprise software products.
  • Experience in owning a book of business of 6-10 customer accounts
  • Experience with increasing customer satisfaction, adoption rates, and retention
  • Experience building and operating in an early-stage company highly preferred
  • Highly skilled in time management, taking initiative in front of a corporate setting and problem solving.
  • Quick learner with a good technical understanding.
  • Professional communication skills Verbal and written
  • Ability to travel 50% of the time

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