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Live Chat Support Jobs in Springfield, MO (NOW HIRING)

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Live Chat Support information

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$11

$22

$38

How much do live chat support jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for live chat support in Springfield, MO is $22.77, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $25.82 per hour, depending on experience, location, and employer.

What is a Live Chat Support job?

A Live Chat Support job involves assisting customers in real time through online chat platforms. Agents respond to inquiries, troubleshoot issues, and provide information about products or services. This role requires strong communication skills, quick problem-solving abilities, and multitasking proficiency. It is commonly used in e-commerce, tech support, and customer service industries to enhance user experience.

What does a typical day look like for someone working in Live Chat Support?

A typical day for a Live Chat Support agent involves assisting customers through online chat platforms by answering questions, resolving issues, and providing product or service information. Agents often handle multiple chat sessions simultaneously, collaborating with team members or escalating more complex issues as needed. The role includes documenting interactions, following company protocols, and sometimes providing feedback to improve support processes. You may also participate in ongoing training to stay updated on products and customer service techniques. The environment tends to be fast-paced and dynamic, ideal for those who enjoy helping others and solving problems in real time.

What are the key skills and qualifications needed to thrive in the Live Chat Support position, and why are they important?

To thrive as a Live Chat Support agent, you need excellent written communication, problem-solving abilities, and a basic understanding of customer service principles, often backed by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong multitasking skills, patience, and a positive, empathetic attitude set top performers apart in this role. These skills ensure you can deliver timely, accurate assistance that enhances customer satisfaction in a digital-first support environment.

What are popular job titles related to Live Chat Support jobs in Springfield, MO? For Live Chat Support jobs in Springfield, MO, the most frequently searched job titles are:
What job categories do people searching Live Chat Support jobs in Springfield, MO look for? The top searched job categories for Live Chat Support jobs in Springfield, MO are:
What cities near Springfield, MO are hiring for Live Chat Support jobs? Cities near Springfield, MO with the most Live Chat Support job openings:
Live Chat Support jobs near you
Infographic showing various Live Chat Support job openings in Springfield, MO as of July 2026, with employment types broken down into 59% Full Time, 7% Part Time, and 34% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $47,356 per year, or $22.8 per hour.

Client Support Specialist

Parmele Disability Advocates

Springfield, MO • On-site

$15/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 28 days ago

Job description

Benefits:
  • Dental and/or Vision | Delta Dental | Nationwide Coverage
  • Health Insurance | Nationwide Coverage
  • 401(k)
  • Employee discounts
  • Paid time off

Location: Springfield, MO (Hybrid/Remote)
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Employment Type: Full-Time
Start Your Career with Purpose
At Parmele Disability Advocates, we help individuals obtain the Social Security and VA disability benefits they deserve. As a Client Support Specialist, you will be the first point of contact for prospective clients, providing compassionate support, clear communication, and guidance during an important time in their lives.
No prior disability experience is required. We provide paid training, ongoing support, and opportunities for career growth.
Hybrid/Remote Work Opportunity
This position begins with required in-office training. After successfully completing training, employees transition to a hybrid/remote work schedule. Company equipment is provided upon completion of training.
What You'll Do
As a Client Support Specialist, you'll create a positive experience for prospective clients through professional communication, active listening, and thoughtful problem-solving.
Key Responsibilities

  •  Respond to inbound inquiries by phone and live chat regarding Social Security Disability Insurance (SSDI) and VA disability services. 
  •  Contact prospective clients who have expressed interest in disability representation. 
  •  Explain our services and guide individuals through the intake process. 
  •  Gather and accurately enter client information into company systems. 
  •  Schedule consultations and coordinate follow-up communications. 
  •  Maintain detailed records and documentation. 
  •  Assist with additional administrative duties as needed. 
What We're Looking For

We're seeking dependable, compassionate professionals who enjoy helping others and thrive in a fast-paced environment.
Qualifications

  •  Strong verbal communication skills and a professional phone presence. 
  •  Ability to confidently guide conversations and build rapport with callers. 
  •  Demonstrated empathy, patience, and a commitment to providing exceptional service on every interaction. 
  •  Strong attention to detail and critical-thinking skills. 
  •  Proficiency with Microsoft Office applications. 
  •  Ability to accurately manage data entry and documentation. 
  •  Previous experience in customer service, phone-based sales, call center operations, administrative support, or a related field preferred. 
  •  Excellent interpersonal and organizational skills. 
  •  Ability to learn new systems and processes quickly. 
Why Join Parmele Disability Advocates?

  •  Make a meaningful difference by helping individuals access life-changing benefits. 
  •  Receive paid training and ongoing professional development. 
  •  Enjoy clear opportunities for advancement within a growing organization. 
  •  Work in a supportive, collaborative team environment. 
  •  Join an established company with a strong reputation for client advocacy. 
About Parmele Disability Advocates
With more than 150 years of combined disability advocacy experience, Parmele Disability Advocates has helped over 61,000 individuals secure the benefits they need. What began as a two-person operation has grown into a team of more than 150 professionals serving clients across multiple states.
Apply Today!
If you're looking for a stable, full-time career where your work has a direct impact on people's lives, we'd love to hear from you. Apply today and take the first step toward a rewarding career with Parmele Disability Advocates.
Flexible work-from-home options available after successful completion of training.

Flexible work from home options available.