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Chat Support Jobs in Springfield, MO (NOW HIRING)

Federal Protection Inc

Support Specialist

Springfield, MO · On-site

$38K - $47K/yr

Remote Support Specialist I (In Office) Summary Description: Under the general direction of the Remote Support Manager, provide technical support over the phone and with remote computer access to ...

iSolved

Benefits Support Specialist

Springfield, MO · On-site

The isolved Benefits Support Specialist is an integral member of the team that will play a role in partnering with our customers and providing ongoing support. This member will also maintain ongoing ...

Ashley Global Retail, LLC

Customer Care Agent

Battlefield, MO · On-site

$13.25 - $17.75/hr

Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer ...

Ashley Global Retail, LLC

Customer Care Agent

Spokane, MO · On-site

$13.75 - $18.50/hr

Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer ...

Ashley Global Retail, LLC

Customer Care Agent

Marionville, MO · On-site

$12.75 - $17.25/hr

Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer ...

Ashley Global Retail, LLC

Customer Care Agent

Walnut Grove, MO · On-site

$14 - $18.50/hr

Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer ...

Ashley Global Retail, LLC

Customer Care Agent

Clever, MO · On-site

$13.25 - $18/hr

Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer ...

Ashley Global Retail, LLC

Customer Care Agent

Walnut Grove, MO · On-site

$14 - $18.50/hr

Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer ...

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Showing results 1-20

All JobsChat Support JobsChat Support Jobs in Springfield, MO

Chat Support information

See Springfield, MO salary details

$13

$23

$40

How much do chat support jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for chat support in Springfield, MO is $23.69, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $25.82 per hour, depending on experience, location, and employer.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

What are the key skills and qualifications needed to thrive as a Chat Support representative, and why are they important?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are Chat Support representatives?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.
What are the most commonly searched types of Chat Support jobs in Springfield, MO? The most popular types of Chat Support jobs in Springfield, MO are:
What cities near Springfield, MO are hiring for Chat Support jobs? Cities near Springfield, MO with the most Chat Support job openings:
Chat Support jobs near you
Infographic showing various Chat Support job openings in Springfield, MO as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $49,283 per year, or $23.7 per hour.

Remote Support Representative

Viajemos Solas pero en Grupo

Springfield, MO • Remote

$15.25 - $19.50/hr

Part-time

Posted 23 days ago

Job description

We are seeking a professional and customer-focused Remote Support Representative to assist customers with reservations, scheduling, service coordination, and ongoing support. This role involves helping customers navigate available options, coordinating arrangements, maintaining accurate records, and ensuring a positive customer experience from initial inquiry through completion of services.

The ideal candidate is organized, detail-oriented, and enjoys helping customers while managing multiple tasks in a fast-paced remote environment.

Responsibilities
  • Respond to customer inquiries via phone, email, chat, and online platforms
  • Assist customers with reservations, scheduling, and service-related requests
  • Research available options based on customer preferences and needs
  • Coordinate accommodations, transportation, activities, and related arrangements
  • Manage confirmations, updates, and schedule changes
  • Review reservation details and customer information for accuracy
  • Maintain organized customer records and documentation
  • Communicate important updates and information to customers
  • Work with suppliers and service providers to coordinate customer arrangements
  • Assist with modifications, cancellations, and special requests
  • Resolve customer concerns professionally and efficiently
  • Follow up with customers to ensure a smooth and positive experience
  • Maintain high standards of customer service and professionalism
Qualifications
  • Excellent verbal and written communication skills
  • Strong customer service and interpersonal skills
  • Exceptional attention to detail and organizational abilities
  • Ability to multitask and manage priorities effectively
  • Strong problem-solving and critical-thinking skills
  • Comfortable using email, online platforms, and web-based applications
  • Ability to work in a team-oriented environment
  • Previous experience in customer service, hospitality, scheduling, reservations, administrative support, or related fields preferred
  • High school diploma or equivalent preferred
Benefits
  • Remote work environment
  • Comprehensive onboarding and training program
  • Ongoing professional development opportunities
  • Access to company-supported tools and resources
  • Collaborative team environment
  • Employee recognition programs
  • Continuing education and training opportunities
  • Access to industry-specific educational resources
  • Support from experienced team members
  • Opportunities to expand customer service, communication, and coordination skills
Preferred Skills
  • Customer service experience
  • Scheduling and coordination experience
  • Strong communication and follow-up skills
  • Ability to manage multiple customer requests simultaneously
  • Experience working with online systems and digital communication tools
  • Strong attention to detail and accuracy

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