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Online Chat Representative Jobs in Springfield, MO

OMB Bank

Customer Service Representative - PT

Springfield, MO · On-site

$13.75 - $18.50/hr

Description: Customer Service Representative - Part-Time Job Summary The Customer Service ... The role engages with customers by telephone, online chat, and interactive video. Primary Location ...

QCHI

Customer Service Representative

Marshfield, MO · On-site

$15.50 - $21.25/hr

The Customer Service Representative opportunity is a full-time entry-level position that has great ... States and online in the U.S. under the brands LendNation and 310-Loan in Canada. QCHI provides ...

QCHI

Customer Service Representative

Springfield, MO · On-site

$14.50 - $19.75/hr

The Customer Service Representative opportunity is a full-time entry-level position that has great ... States and online in the U.S. under the brands LendNation and 310-Loan in Canada. QCHI provides ...

QCHI

Customer Service Representative

Springfield, MO · On-site

$17.50/hr

The Customer Service Representative opportunity is a full-time entry-level position that has great ... States and online in the U.S. under the brands LendNation and 310-Loan in Canada. QCHI provides ...

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Online Chat Representative information

See Springfield, MO salary details

$9

$17

$28

How much do online chat representative jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for online chat representative in Springfield, MO is $17.88, according to ZipRecruiter salary data. Most workers in this role earn between $13.80 and $19.47 per hour, depending on experience, location, and employer.

What is an online chat representative?

Online Chat Representatives are customer service professionals who assist customers via live chat on websites, apps, or social media platforms. They answer questions, resolve issues, provide product or service information, and help with orders or technical support in real time. Their goal is to ensure a positive customer experience by offering quick and effective solutions through written communication.

What are the key skills and qualifications needed to thrive as an online chat representative?

To thrive as an Online Chat Representative, you need excellent written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong problem-solving abilities, patience, and a customer-focused attitude are soft skills that help representatives stand out. These skills ensure efficient resolution of customer inquiries, high satisfaction levels, and effective support in a fast-paced digital environment.

What are some common challenges faced by online chat representatives, and how can they be effectively managed?

Online Chat Representatives often handle multiple conversations simultaneously, which can be challenging when trying to provide timely, accurate, and personalized responses. Managing high chat volumes, dealing with frustrated customers, and maintaining a positive tone are key hurdles. Effective multitasking, strong written communication skills, and familiarity with chat support platforms help representatives succeed. Many companies provide training and team support to help new hires develop these skills and manage stress in a fast-paced environment.

What are the most commonly searched types of Chat Representative jobs in Springfield, MO?

The most popular types of Chat Representative jobs in Springfield, MO are:

What are popular job titles related to Online Chat Representative jobs in Springfield, MO?

For Online Chat Representative jobs in Springfield, MO, the most frequently searched job titles are:

What job categories do people searching Online Chat Representative jobs in Springfield, MO look for?

The top searched job categories for Online Chat Representative jobs in Springfield, MO are:

What cities near Springfield, MO are hiring for Online Chat Representative jobs?

Cities near Springfield, MO with the most Online Chat Representative job openings:

Online Chat Representative jobs near you
Infographic showing various Online Chat Representative job openings in Springfield, MO as of August 2026, with employment types broken down into 55% Full Time, 27% Part Time, and 18% Contract. Highlights an 36% In-person, and 64% Remote job distribution, with an average salary of $37,184 per year, or $17.9 per hour.

Customer Service Representative - PT

OMB Bank

Springfield, MO • On-site

$13.75 - $18.50/hr

Part-time

Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

Job description

Description:

Customer Service Representative – Part-Time


Job Summary
The Customer Service Representative must be friendly, energetic, personable, comfortable working in a professional environment, committed to delivering excellent customer service and respectful of the sensitive and confidential information they may encounter. The customer service representative will help individuals with their financial needs, resolve problems, and provide assistance and information regarding products and services by phone or electronic means. The role engages with customers by telephone, online chat, and interactive video.


Primary Location/Schedule: 

· 3050 S. Delaware Ave., Springfield, MO 65804 

· Schedule: Monday – Friday, 12:00 pm - 6:00 pm; Saturdays 9 am – 12:00 pm

· Part-time: 25-28 hours per week average


Position Requirements: 

· High school diploma or equivalent, or combination of education and relevant experience

· A minimum of one year of clerical and customer service experience required

· Excellent customer service and strong communication skills 

· Strong mathematical, problem-solving and computer skills

· Basic knowledge of banking operations preferred 

· Effective multi-tasking and organizational skills

· Willingness to proactively cross-sell bank products & services 


To Apply: 

· Complete an OMB Bank application at https://www.ombbank.com/about/careers

· Contact Human Resources at careers@ombbank.com or 417-869-9000 for more information


Employee Benefits: 

· Excellent work environment where you are appreciated and recognized for your individual efforts and contributions

· Stability with a locally owned community bank that is growing and expanding in the region

· Paid Leave: PTO, Military, Bereavement, and Jury Duty

· Full and partially paid insurance plans: life w/ AD&D, and dental

· Cost friendly insurance: vision, critical illness, accident, supplemental life w/ AD&D

· 100% match of retirement savings (up to plan limit)

· Discounted financial service fees on select OMB products and services

· Plus more


Futures made brighter.  Banking made better

OMB Bank was founded in 1999 with a commitment to excellence in service.  We offer our customers the latest in banking products and services combined with old-fashioned customer service.  We are committed to giving our employees the kindness, courtesy, and professionalism they deserve.  This philosophy has resulted in our growth from one bank in Springfield to ten branches in Springfield and surrounding communities in Missouri and Kansas.


Disclaimer: 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. 


EOE/VETERANS/DISABLED       E-VERIFY EMPLOYER 

Requirements:


Apply