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Live Chat Support Agent Jobs in Iowa (NOW HIRING)

Lennar

Internet Sales Coordinator

Des Moines, IA · On-site

$18.25 - $25.25/hr

Provide prompt and effective communication via email, live chat, phone and 1-800 numbers ... To further support our Associates, we provide an Education Assistance Program and up to $30,000 in ...

Lennar

Internet Sales Coordinator

Des Moines, IA · On-site

$18.25 - $25.25/hr

Provide prompt and effective communication via email, live chat, phone and 1-800 numbers ... To further support our Associates, we provide an Education Assistance Program and up to $30,000 in ...

Lennar Homes

Internet Sales Coordinator

Des Moines, IA · On-site

$18.25 - $25.25/hr

Provide prompt and effective communication via email, live chat, phone and 1-800 numbers. Maintain ... To further support our Associates, we provide an Education Assistance Program and up to $30,000 in ...

Heartland Co-op

Customer Service Representative I

Wever, IA · On-site

$15 - $20.50/hr

... and live chat. * Bill products, receive payments, run scale, and track inventory. * Assist in ... Team Work - Supports everyone's efforts to succeed. * Organizational Support - Follows policies and ...

Heartland Co-op

Customer Service Representative I

Millerton, IA · On-site

$16.50 - $22.50/hr

... and live chat. * Bill products, receive payments, run scale, and track inventory. * Assist in ... Team Work - Supports everyone's efforts to succeed * Organizational Support - Follows policies and ...

Heartland Co-op

Customer Service Representative I

Waterloo, IA · On-site

$15.75 - $21.50/hr

... and live chat. * Bill products, receive payments, run scale, and track inventory. * Assist in ... Team Work - Supports everyone's efforts to succeed . * Organizational Support - Follows policies ...

New

Heartland Co-op

Customer Service Representative I

Colo, IA · On-site

$14.25 - $19.50/hr

... and live chat. * Bill products, receive payments, run scale, and track inventory. * Assist in ... Team Work - Supports everyone's efforts to succeed. * Organizational Support - Follows policies and ...

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Showing results 21-40

All JobsLive Chat Support Agent JobsLive Chat Support Agent Jobs in Iowa

Live Chat Support Agent information

What is a live chat support agent?

A Live Chat Support Agent is a customer service professional who assists customers through online chat platforms in real-time. Their main responsibilities include answering questions, resolving issues, and providing information about products or services. They work to ensure customer satisfaction by delivering quick, helpful, and accurate responses. Live chat agents typically use specialized software to manage multiple conversations and may also handle follow-ups or escalate complex issues as needed.

What are some common challenges faced by live chat support agents, and how can they be addressed?

Live Chat Support Agents often face the challenge of managing multiple conversations simultaneously, which requires strong multitasking and organizational skills. Another common difficulty is interpreting customer tone and intent without verbal cues, making clear and empathetic written communication essential. Staying up to date with product knowledge and troubleshooting steps can also be demanding, especially in fast-paced environments. Regular training, efficient use of support tools, and collaboration with colleagues can help agents overcome these challenges and provide excellent customer service.

How much do live chat support agents get paid?

Live chat support agents typically earn between $12 and $20 per hour, depending on experience, location, and the company. Entry-level positions may pay closer to the lower end, while experienced agents or those with specialized skills can earn higher wages. Some roles also offer bonuses or incentives based on performance.

How to become a live chat support agent?

To become a live chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with chat software or CRM tools are often preferred, and some employers may require basic computer proficiency and the ability to handle multiple chats simultaneously.

What are the key skills and qualifications needed to thrive as a live chat support agent, and why are they important?

To thrive as a Live Chat Support Agent, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is essential. Patience, multitasking, and empathy help agents deliver exceptional customer experiences and resolve issues efficiently. These skills and qualities are crucial for maintaining high customer satisfaction and ensuring prompt, accurate support in a fast-paced online environment.

What are popular job titles related to Live Chat Support Agent jobs in Iowa?

For Live Chat Support Agent jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Live Chat Support Agent jobs in Iowa look for?

The top searched job categories for Live Chat Support Agent jobs in Iowa are:

Live Chat Support Agent jobs near you
Infographic showing various Live Chat Support Agent job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Patient Services Specialist (Full-Time)

The Iowa Clinic

West Des Moines, IA

$17.25 - $23.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

The Iowa Clinic rating

7.0

Company rating: 7.0 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description

Description

Looking for a career where you love what you do and who you do it with? You’re in the right place.
Healthcare here is different – we’re locally owned and led by our physicians, and all decisions are always made right here in Central Iowa.
By working at The Iowa Clinic, you’ll get to make a difference while seeing a difference in our workplace. Because as one clinic dedicated to exceptional care, we’re committed to exceeding expectations, showing compassion and collaborating to provide the kind of care most of us got into this business to deliver in the first place.
Think you’ve got what it takes to join our TIC team? Keep reading…
 
A day in the life…
Wondering what a day in the life of a Patient Services Specialist at The Iowa Clinic might look like?
  •  Arrive at work in the morning – no night shifts here! And bonus – since we allow you to “dress for your day”, you can wear jeans when your schedule allows!
  •  Provide exceptional patient service by answering patient phone calls, clinical inquiries and billing inquiries from the incoming multi-line telephone system in a call center setting.
  •  Be a master of multitasking and answer patient questions multi-line live chat system.
  •  Review, audit, and monitor all incoming appointments and payments made from the online system to ensure patients have an exceptional and easy healthcare experience.
  •  Work as a part of team that supports clinical staff and physicians in doing what they do best – providing excellent healthcare.
  •  Participate in a department potluck or team building activity over lunch.
  •  Visit The Iowa Clinic intranet to see what volunteer opportunities are available to you this month and read what is happening around the clinic.
  •  Be a positive, professional representative of The Iowa Clinic.
  •  Leave in the evening – hooray for working standard clinic hours!
This job might be for you if you have…
Education
  •  High school diploma or equivalent
Qualifications
  •  A desire to find a meaningful, fulfilling career
  •  Exceptional customer service skills
  •  Effective communication skills
  •  A positive and team-oriented attitude 
Bonus points if…
  •  Have experience using a multi-line telephone system experience (inbound and outbound) in a call center setting
  •  You love exceeding people’s expectations
  •  You enjoy having fun where you work
  •  Finding meaningful connections is what you live for
Know someone else who might be a great fit for this role? Share it with them!
What’s in it for you
  •  One of the best 401(k) programs in central Iowa, including employer match and profit sharing
  •  Employee incentives to share in the Clinic’s success
  •  Generous PTO accruals and paid holidays
  •  Health, dental and vision insurance
  •  Quarterly volunteer opportunities through a variety of local nonprofits
  •  Opportunities to have fun with your colleagues, including TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive-in movie night… we could go on and on
  •  Monthly departmental celebrations, casual dress code and clinic-wide competitions
  •  Employee rewards and recognition program
  •  Health and wellness program with up to $350/year in incentives
  •  Employee feedback surveys
  • All employee meetings, team huddles and transparent communication

What The Iowa Clinic employees say

Pay

Benefits

Hours and flexibility

Workplace

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