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Live Chat Manager Jobs in Minnesota (NOW HIRING)

Wedding Shoppe, Inc.

Front Desk Receptionist

Saint Paul, MN · On-site

$16.37 - $16.50/hr

... live chat. Your responsibilities will include welcoming couples to our store, efficiently managing incoming calls, guiding customers through the sales process, completing orders and necessary ...

DR Horton

Online Sales Concierge

Lakeville, MN · On-site

$65 - $75K/hr

Manage all incoming internet leads from company website and outsourced companies * Ensure a positive experience to all potential customers whether online, live chat or by phone * Convert qualified ...

DR Horton, Inc.

Online Sales Concierge

Lakeville, MN · On-site

$65 - $75K/hr

Manage all incoming internet leads from company website and outsourced companies * Ensure a positive experience to all potential customers whether online, live chat or by phone * Convert qualified ...

Merchology

Account Coordinator (Seasonal)

Plymouth, MN · On-site

$21 - $27.50/hr

... and live chat * Communicate with customers to qualify leads, identify project details, and route ... Experience with a CRM (e.g., HubSpot) * Efficient, organized, customer-focused mindset and detail ...

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Showing results 21-40

All JobsLive Chat JobsLive Chat Manager JobsLive Chat Manager Jobs in Minnesota

Live Chat Manager information

See Minnesota salary details

$22.5K

$60.1K

$100.4K

How much do live chat manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for live chat manager in Minnesota is $60,088.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,100.00 and $67,600.00 per year, depending on experience, location, and employer.

What is a live chat manager?

A Live Chat Manager oversees a company's live chat operations, ensuring customer inquiries are handled efficiently and professionally. They manage a team of chat agents, optimize workflows, and implement strategies to improve response times and customer satisfaction. Their role also involves analyzing chat performance metrics, training staff, and integrating chat tools with other support systems.

What are the typical daily responsibilities of a live chat manager?

A Live Chat Manager typically oversees a team of chat agents, monitors ongoing conversations, and ensures customers receive timely and accurate support. Their day often includes analyzing chat metrics to identify trends, holding coaching sessions with team members, updating chat scripts or FAQs, and collaborating with other departments like IT and marketing to resolve product issues. They may also handle escalated customer situations and coordinate training sessions to enhance team skills. This role requires balancing real-time supervision with long-term process improvements in a dynamic, customer-focused environment.

What are the key skills and qualifications needed to thrive in the live chat manager position, and why are they important?

To excel as a Live Chat Manager, you need experience in customer service, team leadership, and performance analytics, often supported by a relevant bachelor's degree or equivalent work experience. Familiarity with live chat software (such as Zendesk or LiveChat), CRM tools, and ticketing systems is highly valuable, as is knowledge of basic reporting and workflow management platforms. Outstanding communication, problem-solving, and coaching skills help you effectively manage agents and ensure seamless customer interactions. These skills are crucial for maintaining high customer satisfaction, optimizing team performance, and driving continuous improvement in a fast-paced digital support environment.

What are the most commonly searched types of Live Chat jobs in Minnesota?

The most popular types of Live Chat jobs in Minnesota are:

What job categories do people searching Live Chat Manager jobs in Minnesota look for?

The top searched job categories for Live Chat Manager jobs in Minnesota are:

What cities in Minnesota are hiring for Live Chat Manager jobs?

Cities in Minnesota with the most Live Chat Manager job openings:

Live Chat Manager jobs near you
Infographic showing various Live Chat Manager job openings in Minnesota as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 2% Contract, and 1% Nights. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $60,088 per year, or $28.9 per hour.

Front Desk Receptionist

Wedding Shoppe, Inc.

Saint Paul, MN • On-site

$16.37 - $16.50/hr

Other

Retirement, PTO

Re-posted 21 days ago

Job description

Front Desk Receptionist

Location: Saint Paul, Minnesota

Job Type: Part Time

Pay Range: $16.37-$16.50 per hour plus bonus plan

About Wedding Shoppe Inc.: Wedding Shoppe Inc. is a premier bridal retailer with over 48 years of experience helping couples celebrate their special day in style. Located in Saint Paul, Minnesota, we are passionate about providing an unparalleled shopping experience with our wide selection of wedding dresses, bridal party dresses, menswear and accessories. Known for our exceptional customer service and as the exclusive retailer of Kennedy Blue, we have built a trusted reputation locally and globally. Join our team to be a part of a company that values creativity, collaboration, and the joy of creating unforgettable moments for our customers.

Our Benefits:

  • Flexible Part-Time Scheduling: We prioritize work-life balance. This allows you to balance work with family, school, or other commitments and work up to 30 hours per week.
  • Competitive Pay: Starting wage of $15 per hour
  • Paid time off, even for part-time positions!
  • Supportive and friendly team members and management.
  • Employee Discounts: Enjoy fantastic discounts on our beautiful range of wedding products.
  • Individual retirement account (IRA) with company match.

What Your Day Will Look Like:

As a Front Desk Receptionist at the Wedding Shoppe, you'll play a key role in providing top-notch customer service both in person and through various communication channels such as phone, email, and live chat. Your responsibilities will include welcoming couples to our store, efficiently managing incoming calls, guiding customers through the sales process, completing orders and necessary paperwork accurately and in a timely manner, and maintaining regular communication with manufacturers.

Qualifications and Skills:

  • A passion for helping people and delivering exceptional customer service.
  • Previous experience in a fast-paced environment and/or 1 year of Customer Service experience.
  • Excellent written and verbal communication skills, including professional phone etiquette and proficiency in Microsoft Office.
  • Exceptional organizational and time management abilities, strong problem-solving skills and proficiency in multitasking while maintaining composure under pressure.

If this position aligns with your interests, we'd love to hear from you! Please submit your application with a personalized cover letter explaining why you're an ideal fit for this role, what excites you about joining our team, and why the Wedding Shoppe is the perfect place for you to develop your career in the wedding industry.

Apply