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Live Chat From Home Jobs in Decatur, AL (NOW HIRING)

... we work and live in, and fostering a culture of opportunity and growth for our Associates ... Provide consistent follow-through with customers from initial contact to post-closing, maintaining ...

... we work and live in, and fostering a culture of opportunity and growth for our Associates ... Provide consistent follow-through with customers from initial contact to post-closing, maintaining ...

... we work and live in, and fostering a culture of opportunity and growth for our Associates ... Provide consistent follow-through with customers from initial contact to post-closing, maintaining ...

... we work and live in, and fostering a culture of opportunity and growth for our Associates ... Provide consistent follow-through with customers from initial contact to post-closing, maintaining ...

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Live Chat From Home information

What Are Live Chat From Home Jobs?

A live chat from home customer service agent works online to help customers with their questions and troubleshooting inquiries. Your responsibilities in this virtual job are to help callers with their IT issues, answer questions about your employer’s products or services, help customers troubleshoot their device or their service, and aid clients with their bills or accounts. Other duties may include facilitating returns, taking orders, and answering customer complaints. Your work takes place in a chat window where you provide customer service in real-time via typing to the people who contact you for assistance. You may be able to do this work on your phone, but most employers expect you to have a computer. When you can’t answer a question, you call a supervisor that can.

What are the key skills and qualifications needed to thrive as a Live Chat From Home agent, and why are they important?

To thrive as a Live Chat From Home agent, you need strong written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is typically required. Excellent problem-solving abilities, patience, and professionalism help you stand out in handling diverse customer inquiries remotely. These skills ensure efficient, high-quality support and positive customer experiences in a virtual environment.

What are some common challenges faced by remote live chat agents and how can they be addressed?

Remote live chat agents often face challenges such as managing multiple conversations at once, maintaining consistent response quality, and staying engaged without in-person supervision. To address these, it's important to develop strong multitasking and time management skills, follow standardized scripts or guidelines, and participate in regular team check-ins or training sessions. Staying connected with your team through chat tools and seeking feedback can also help improve performance and job satisfaction.

What is a live chat from home job?

A live chat from home job involves providing customer support or assistance via online chat platforms while working remotely. Employees in these roles typically respond to customer inquiries, resolve issues, and provide information about products or services in real time. The work is usually text-based, making it ideal for those who prefer not to handle phone calls. Requirements often include good typing skills, clear communication, and basic computer proficiency. Many companies offer flexible hours, allowing employees to work part-time or full-time from their own homes.

What is the difference between Live Chat From Home vs Customer Service Representative?

AspectLive Chat From HomeCustomer Service Representative
Work EnvironmentRemote, home-basedOffice or remote depending on employer
Required SkillsCommunication, typing, problem-solvingCommunication, problem-solving, product knowledge
CertificationsNone typically required, but customer service experience helpsCustomer service experience often preferred
Industry UsageOnline retail, tech support, service industriesRetail, telecom, finance, and more

Live Chat From Home and Customer Service Representative roles share similar skills and industry usage, but Live Chat From Home is specifically focused on online, remote communication via chat platforms. Customer Service Representatives may work in various settings, including in-person or remote, and often handle multiple communication channels.

What are the most commonly searched types of Live Chat jobs in Decatur, AL? The most popular types of Live Chat jobs in Decatur, AL are:
What job categories do people searching Live Chat From Home jobs in Decatur, AL look for? The top searched job categories for Live Chat From Home jobs in Decatur, AL are:
What cities near Decatur, AL are hiring for Live Chat From Home jobs? Cities near Decatur, AL with the most Live Chat From Home job openings:
New Home Consultant

Full-time

Medical, Dental, Vision, Retirement

Posted 29 days ago


Lennar rating

7.8

Company rating: 7.8 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

23rd of 77 rated construction


Job description

New Home Consultant
We are Lennar


Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500 company and consistently ranked among the top homebuilders in the United States.


A Career that Empowers You to Build Your Future


The New Home Consultant at Lennar is responsible for managing the new home purchase process from initial customer contact to closing, aiming to create a "tickled, delighted and happy" customer. This includes daily operations at Welcome Home Centers, processing sale agreements, and closing sales in line with company business plans.

  • A career with purpose.

  • A career built on making dreams come true.

  • A career built on building zero defect homes, cost management, and adherence to schedules.


Your Role on the Team
  • Engage and establish relationships with visitors to understand their home buying needs, utilizing the company's selling philosophy.

  • Self-generate sales leads through community engagement, realtor partnerships, and proactive prospecting.

  • Develop comprehensive knowledge of the competitive market, including products, community features, and demographics.

  • Provide consistent follow-through with customers from initial contact to post-closing, maintaining accurate communication records.

  • Participate in sales meetings, neighborhood promotions, and marketing programs.

  • Ensure the maintenance of Welcome Home Center models and inventory homes.

  • Complete required training and participate in community events and phone banks.


Your Toolbox
  • High school diploma or equivalent; college degree and real estate license preferred.

  • 1-2 years of experience in homebuilding or real estate sales preferred.

  • Valid driver's license and reliable transportation.

  • Strong communication, organizational, and customer service skills.

  • Proficiency in Microsoft Office and ability to use sales tracking tools.

  • Self-motivated with a positive attitude and strong work ethic.


Physical & Office/Site Presence Requirements:


Regular, in-person attendance at Company communities/job sites and offices during regular work hours is an essential function of this job. This is primarily an active position, involving office/phone work and walking in all weather conditions, and uneven surfaces, to and within homesites in the community. Must have a valid state driver's license in order to take customers throughout the neighborhood and community, visit realtor offices, and to various other meetings in the process of self-generating sales. Finger dexterity is required to operate computer keyboard and telephone equipment. Must be able to lift and carry supplies and materials up to 25 pounds.

#LI-LS3

Life at Lennar

At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone's Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar's policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.

Join the fun and follow us on social media to see what's happening at our company, and don't forget to connect with us on Lennar: Overview | LinkedIn<https://www.linkedin.com/company/lennar/> for the latest job opportunities.

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.


What Lennar employees say

Pay

Benefits

Hours and flexibility

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Get the full story on Breakroom


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About Lennar

Sourced by ZipRecruiter

Since 1954, Lennar has built over one million new homes for families across America. We build in some of the nation’s most popular cities, and our communities cater to all lifestyles and family dynamics, whether you are a first-time or move-up buyer, multigenerational family, or Active Adult.

Industry

Construction

Company size

5,001 - 10,000 Employees

Headquarters location

Miami, FL, US

Year founded

1954

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