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Live Chat From Home Jobs in Decatur, AL (NOW HIRING)

XACT

Customer Service Specialist - AL

Huntsville, AL · On-site +1

$15.99 - $16/hr

... live chat ● Must be able to perform repetitive tasks, such as typing, with attention to detail ... Laptops are not eligible for the work-at-home agent program. • A 19″ flat panel monitor ...

Lennar

Internet Sales Coordinator

Huntsville, AL

$18.50 - $25.25/hr

... by building quality homes and providing exceptional customer service, giving back to the ... Provide prompt and effective communication via email, live chat, phone and 1-800 numbers.

Lennar

Internet Sales Coordinator

Huntsville, AL · On-site

$18.50 - $25.25/hr

... by building quality homes and providing exceptional customer service, giving back to the ... Provide prompt and effective communication via email, live chat, phone and 1-800 numbers.

Asteroom

Home Inspector

Huntsville, AL

$60 - $75/hr

... to hear from you. As we continue our rapid expansion in 3D virtual tours and property data ... Comprehensive virtual preparation resources, delivered in modules, with live trainer review Ongoing ...

Asteroom

Home Inspector

Huntsville, AL · On-site

$60 - $75/hr

... to hear from you. As we continue our rapid expansion in 3D virtual tours and property data ... Comprehensive virtual preparation resources, delivered in modules, with live trainer review Ongoing ...

Asteroom

Home Inspector

Huntsville, AL · On-site

$60 - $75/hr

... to hear from you. As we continue our rapid expansion in 3D virtual tours and property data ... live trainer review • Ongoing education and feedback to help you improve and secure more ...

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Live Chat From Home information

What Are Live Chat From Home Jobs?

A live chat from home customer service agent works online to help customers with their questions and troubleshooting inquiries. Your responsibilities in this virtual job are to help callers with their IT issues, answer questions about your employer’s products or services, help customers troubleshoot their device or their service, and aid clients with their bills or accounts. Other duties may include facilitating returns, taking orders, and answering customer complaints. Your work takes place in a chat window where you provide customer service in real-time via typing to the people who contact you for assistance. You may be able to do this work on your phone, but most employers expect you to have a computer. When you can’t answer a question, you call a supervisor that can.

What are the key skills and qualifications needed to thrive as a Live Chat From Home agent, and why are they important?

To thrive as a Live Chat From Home agent, you need strong written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is typically required. Excellent problem-solving abilities, patience, and professionalism help you stand out in handling diverse customer inquiries remotely. These skills ensure efficient, high-quality support and positive customer experiences in a virtual environment.

What are some common challenges faced by remote live chat agents and how can they be addressed?

Remote live chat agents often face challenges such as managing multiple conversations at once, maintaining consistent response quality, and staying engaged without in-person supervision. To address these, it's important to develop strong multitasking and time management skills, follow standardized scripts or guidelines, and participate in regular team check-ins or training sessions. Staying connected with your team through chat tools and seeking feedback can also help improve performance and job satisfaction.

What is a live chat from home job?

A live chat from home job involves providing customer support or assistance via online chat platforms while working remotely. Employees in these roles typically respond to customer inquiries, resolve issues, and provide information about products or services in real time. The work is usually text-based, making it ideal for those who prefer not to handle phone calls. Requirements often include good typing skills, clear communication, and basic computer proficiency. Many companies offer flexible hours, allowing employees to work part-time or full-time from their own homes.

What is the difference between Live Chat From Home vs Customer Service Representative?

AspectLive Chat From HomeCustomer Service Representative
Work EnvironmentRemote, home-basedOffice or remote depending on employer
Required SkillsCommunication, typing, problem-solvingCommunication, problem-solving, product knowledge
CertificationsNone typically required, but customer service experience helpsCustomer service experience often preferred
Industry UsageOnline retail, tech support, service industriesRetail, telecom, finance, and more

Live Chat From Home and Customer Service Representative roles share similar skills and industry usage, but Live Chat From Home is specifically focused on online, remote communication via chat platforms. Customer Service Representatives may work in various settings, including in-person or remote, and often handle multiple communication channels.

More about Live Chat From Home jobs
What are the most commonly searched types of Live Chat jobs in Decatur, AL? The most popular types of Live Chat jobs in Decatur, AL are:
What job categories do people searching Live Chat From Home jobs in Decatur, AL look for? The top searched job categories for Live Chat From Home jobs in Decatur, AL are:
What cities near Decatur, AL are hiring for Live Chat From Home jobs? Cities near Decatur, AL with the most Live Chat From Home job openings:
Live Chat From Home jobs near you
Customer Service Specialist - AL

Customer Service Specialist - AL

XACT

Huntsville, AL • On-site, Remote

$15.99 - $16/hr

Full-time, Contractor

Dental, Vision, Life, PTO

Posted 15 days ago

Job description

This is a remote position.

We are looking for energetic individuals that have an interest in providing our client's patients with excellent customer service from your secured home office scheduling healthcare appointments.


XACT@Home is only available in AL, FL, GA, MD, MS, NC, ME, MD, PA, VA, TX, UT currently. Please check back later for availability in your state.

Requirements

Must speak English & Spanish fluently.


Physical Requirements:

● Ability to remain in a stationary position for prolonged periods while working at a computer

● Ability to communicate effectively with customers over the phone and via email or live chat

● Must be able to perform repetitive tasks, such as typing, with attention to detail

Technical Requirements:

• High-speed DSL or cable connection, rated at least 10 MB download speed and 2 MB upload speed.

• Dedicated home office space, which is free from distraction, and with a door that can be closed and locked. We will ask you to provide a picture of this space. Your workspace must be a dedicated working environment that is used exclusively by you.

• A personal desktop computer running a licensed version of Windows 10 or higher (Windows 11 preferred), with 8 GB of RAM (Core i3 processor, or better). Laptops are not eligible for the work-at-home agent program.

• A 19″ flat panel monitor (minimum), multiple displays recommended and preferred.

• A webcam, for training, compliance and collaboration purposes.

• A wired network connection (wireless is not permitted).

• A USB headset with noise and echo cancellation for VOIP (Recommended brands: Plantronics, Logitech, Jabra, Sennheiser, Surf Onn, Discover, Microsoft LifeChat Series)

• A modern mobile phone (iOS or Android) that can be used for multi-factor authentication purposes. Must have iOS 17 or greater, or Android OS 12 or greater. Apple or Samsung brand preferred.



Benefits

Everyone needs time to relax and enjoy life — and at XACT, we’re firm believers in work-life balance. Our paid time off (PTO) program allows team members to earn time they can use to unwind and enjoy life outside of work.

Although we’re open 24 hours a day, we believe in flexible scheduling that integrates work into your life — not the other way around. Set schedules, split shifts, and on-demand shift availability are just a few of the options we offer.

Full-time team members are eligible to join our company group plan through United Healthcare, once eligibility requirements are met.

Smile confidently!
XACT offers dental insurance through Sun Life to eligible team members. With both low- and high-benefit plan options, you’ll find one that fits your needs and makes you grin.

We see you, too!
We proudly offer VSP vision insurance to eligible team members. With strong coverage and savings on glasses and contacts, it's easy to see the value.

In addition to standard insurance options, we also provide supplemental products through Allstate — including accident, disability, and other coverage choices.

Relax — it’s expected.
We’re happy to provide safe, comfortable working environments designed with your well-being in mind. Our call centers feature employee lounges, quiet spaces, and cozy places to work.

We’re just one big family here, so pull up a seat and join in. As a team member — not an independent contractor — you can count on us for support. Whether you’re working in our contact centers or from your home office, we’ll equip you with the tools, technology, and 24×7 support you need to succeed.