A live chat from home customer service agent works online to help customers with their questions and troubleshooting inquiries. Your responsibilities in this virtual job are to help callers with their IT issues, answer questions about your employer’s products or services, help customers troubleshoot their device or their service, and aid clients with their bills or accounts. Other duties may include facilitating returns, taking orders, and answering customer complaints. Your work takes place in a chat window where you provide customer service in real-time via typing to the people who contact you for assistance. You may be able to do this work on your phone, but most employers expect you to have a computer. When you can’t answer a question, you call a supervisor that can.