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Listening Officer Jobs (NOW HIRING)

SSC, Inc

Security Officer

Greenwich, CT · On-site

$19.50/hr

Security Officer Job Skills/Requirements: Our Security Officers are proficient and strive to ... Must be able to actively listen to others. * Must be able to think critically in all situations ...

SSC, Inc

Security Officer

Milford, CT

$19/hr

Security Officer Job Skills/Requirements Our Security Officers are proficient and strive to support ... Must be able to actively listen to others. * Must be able to think critically in all situations ...

Adams Keegan

Chief Executive Officer

Memphis, TN · On-site

They're a listener and collaborator who leads by building relationships and credibility and uniting ... The CEO will work shoulder-to-shoulder with a deeply experienced staff to strengthen and expand the ...

The Daily Memphian

CEO

Memphis, TN · On-site

$200K/yr

They're a listener and collaborator who leads by building relationships and credibility and uniting ... The CEO will work shoulder-to-shoulder with a deeply experienced staff to strengthen and expand the ...

City of Foley

Communications Officer

Foley, AL · On-site

$40K/yr

Tracks all communications between Police Officers and the department during shift. Receives all ... Demonstrates clear, effective communication and active listening with public safety responders ...

Times Square Alliance

Public Safety Officer

Manhattan, NY · On-site

$20/hr

... listen and communicate calmly, effectively, and courteously in both emergency and non-emergency ... Officers will be exposed to working outdoors for prolonged periods of time including in inclement ...

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Listening Officer information

How does a listening officer typically collaborate with other departments to address customer feedback?

A Listening Officer often works closely with departments such as Customer Service, Product Development, and Marketing to ensure that customer feedback is accurately captured and acted upon. They analyze data from various channels, summarize key trends, and present actionable insights to relevant teams. Regular meetings or reports facilitate cross-departmental communication, allowing the organization to prioritize improvements and address concerns efficiently. This collaborative approach not only enhances customer satisfaction but also drives continuous improvement across the company.

What are the key skills and qualifications needed to thrive as a listening officer?

To thrive as a Listening Officer, you need strong analytical skills, attention to detail, and experience in data collection and interpretation, often supported by a background in communications, social sciences, or business. Familiarity with social listening tools, data visualization platforms, and CRM systems is typically required. Excellent interpersonal skills, active listening, and the ability to synthesize and convey insights clearly help a Listening Officer stand out. These skills are vital for accurately capturing stakeholder feedback and providing actionable recommendations that improve organizational strategy and customer satisfaction.

What is the difference between Listening Officer vs Customer Service Representative?

AspectListening OfficerCustomer Service Representative
Required CredentialsTypically requires communication or social science background, sometimes certifications in conflict resolutionHigh school diploma or equivalent; customer service training often provided
Work EnvironmentOften in government, NGOs, or organizations focused on listening and mediationRetail, call centers, corporate offices
Employer & Industry UsageUsed in sectors emphasizing listening, mediation, and conflict resolutionUsed across various industries for customer support roles
Search & Comparison IntentPeople comparing roles focused on listening and mediation skillsPeople seeking customer support or service roles

The Listening Officer primarily focuses on listening, mediation, and conflict resolution within organizations, often requiring specialized communication skills. In contrast, Customer Service Representatives handle customer inquiries and support, typically with less emphasis on mediation. Both roles involve communication skills but serve different organizational needs and environments.

What is a listening officer?

Listening Officers are professionals who monitor, assess, and report on public opinions, feedback, and conversations, often across digital channels like social media, forums, and customer reviews. Their main job is to listen to what customers and the public are saying about a company, brand, or topic, and provide insights to help organizations improve their products, services, or reputation. Listening Officers may also help manage crises, identify trends, and suggest strategies for better engagement. They often work closely with marketing, customer service, and communications teams. Their skills include analytical thinking, communication, and proficiency with social listening tools.

Is there a job that pays you to listen to people?

A Listening Officer is a job that involves actively listening to individuals, often in customer service, counseling, or support roles. These positions require strong communication skills and may involve handling sensitive information or providing emotional support, typically within organizations that value attentive listening as part of their service delivery.

How do you become a listening officer?

To become a listening officer, candidates typically need a high school diploma or equivalent, strong communication and active listening skills, and experience with customer service or call center environments. Some roles may require familiarity with specific monitoring tools or software, and relevant certifications can enhance job prospects.
More about Listening Officer jobs
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What states have the most Listening Officer jobs? States with the most job openings for Listening Officer jobs include:
What job categories do people searching Listening Officer jobs look for? The top searched job categories for Listening Officer jobs are:
Listening Officer jobs near you
Infographic showing various Listening Officer job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, and 16% Part Time. Highlights an 100% In-person job distribution.

Security Officer

SSC, Inc

Ridgefield, CT

$22/hr

Full-time

Posted 14 days ago

Job description

Security Officer

Job Skills/Requirements

Our Security Officers are proficient and strive to support our Company’s sole purpose which is to protect and secure the businesses we serve. We are seeking individuals capable of monitoring, analyzing and identifying situations and determining the best approach to resolve the situations they encounter. Ideal candidate will have excellent customer service skills, impressive ability to communicate well with other, and ability to think critically in any situation.

Schedule:

Full Time

Mon-Fri

6:00am to 14:00pm

$22.00/hr

Specific Duties and Job Functions:

  • Perform security patrols of designated areas by foot or vehicle.
  • Observe for any conditions that may create security concerns or safety hazards
  • Respond to emergency situations and/or alarms and contact appropriate emergency services based upon situation.
  • Monitor for the presence of unauthorized persons
  • Maintain access control of premises and monitors entrances and exits
  • Investigate and prepare reports on accidents, incidents, and suspicious activities
  • Provide high level of customer service and assistance to clients, client employees and visitors in a courteous and professional manner

Minimum Qualifications

  • High school diploma or GED equivalent
  • 18 years of age or older
  • Security experience preferred
  • Must posses a State Issued License as Security Officer (where applicable) or meet qualifications to complete state required Security Officer Affidavit/Registration.
  • Be able to pass a drug screen
  • Have access to reliable transportation

Knowledge Skills and Abilities:

  • Good working knowledge of Security Operations.
  • Understanding of Safety Practices in a Business environment.
  • Ability to provide high level of Customer Service.
  • Excellent written and verbal communication skills.
  • Be computer proficient
  • Read, understand and clearly speak English; constantly use speech and hearing in communicating with the public and co-workers, giving and receiving instructions
  • High attention to detail
  • Ability to work in various environments including but not limited to adverse outdoor conditions such as cold, rain, heat.

Key Competencies:

  • Must be able to work as part of a team.
  • Must be able to manage stressful situations and maintain their own composure throughout.
  • Must maintain ethical conduct at all times.
  • Must be able to communicate instructions in a clear and concise manner.
  • Must be Customer/Client focused.
  • Must be able to actively listen to others.
  • Must be able to think critically in all situations.

#HPC


SSC is the corporate services provider our clients rely on to ensure the health, safety and efficiency of their people.As a fully integrated provider of uniformed security, investigative, and consulting services, we provide the highest levels of asset protection to hundreds of customers and maintain a strong force of professionally trained Security Officers.