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Listening Officer Jobs (NOW HIRING)

Brownstone Security

Unarmed Security Officer

Mesa, AZ

$14 - $16.75/hr

Unarmed Security Officer Brownstone Security is seeking Unarmed Security Officers to work at a ... Listen, understand, summarize, transfer and retain basic instructions and detailed information.

New

SSC, Inc

Security Officer

New Haven, CT

$16 - $19/hr

Security Officer Job Skills/Requirements Our Security Officers are proficient and strive to support ... Must be able to actively listen to others. #HPC

Pillar Ministries

Chief Programming Officer

Aurora, CO · On-site

Chief Programming Officer Department: Programming Location: Colorado Category: Full-time, Salary ... Supervise Promotions department to create compelling promotions that enhance listening, build cume ...

SSC, Inc

Security Officer

Shelton, CT

$16 - $19/hr

Security Officer Job Skills/Requirements Our Security Officers are proficient and strive to support ... Must be able to actively listen to others.

Pacific Institute for Research and Evaluation

$290K - $360K/yr

The CEO is expected to listen broadly, communicate clearly and effectively, decide decisively, and accept accountability for institutional outcomes. The CEO works collaboratively on a regular basis ...

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Listening Officer information

How does a listening officer typically collaborate with other departments to address customer feedback?

A Listening Officer often works closely with departments such as Customer Service, Product Development, and Marketing to ensure that customer feedback is accurately captured and acted upon. They analyze data from various channels, summarize key trends, and present actionable insights to relevant teams. Regular meetings or reports facilitate cross-departmental communication, allowing the organization to prioritize improvements and address concerns efficiently. This collaborative approach not only enhances customer satisfaction but also drives continuous improvement across the company.

What are the key skills and qualifications needed to thrive as a listening officer?

To thrive as a Listening Officer, you need strong analytical skills, attention to detail, and experience in data collection and interpretation, often supported by a background in communications, social sciences, or business. Familiarity with social listening tools, data visualization platforms, and CRM systems is typically required. Excellent interpersonal skills, active listening, and the ability to synthesize and convey insights clearly help a Listening Officer stand out. These skills are vital for accurately capturing stakeholder feedback and providing actionable recommendations that improve organizational strategy and customer satisfaction.

What is the difference between Listening Officer vs Customer Service Representative?

AspectListening OfficerCustomer Service Representative
Required CredentialsTypically requires communication or social science background, sometimes certifications in conflict resolutionHigh school diploma or equivalent; customer service training often provided
Work EnvironmentOften in government, NGOs, or organizations focused on listening and mediationRetail, call centers, corporate offices
Employer & Industry UsageUsed in sectors emphasizing listening, mediation, and conflict resolutionUsed across various industries for customer support roles
Search & Comparison IntentPeople comparing roles focused on listening and mediation skillsPeople seeking customer support or service roles

The Listening Officer primarily focuses on listening, mediation, and conflict resolution within organizations, often requiring specialized communication skills. In contrast, Customer Service Representatives handle customer inquiries and support, typically with less emphasis on mediation. Both roles involve communication skills but serve different organizational needs and environments.

What is a listening officer?

Listening Officers are professionals who monitor, assess, and report on public opinions, feedback, and conversations, often across digital channels like social media, forums, and customer reviews. Their main job is to listen to what customers and the public are saying about a company, brand, or topic, and provide insights to help organizations improve their products, services, or reputation. Listening Officers may also help manage crises, identify trends, and suggest strategies for better engagement. They often work closely with marketing, customer service, and communications teams. Their skills include analytical thinking, communication, and proficiency with social listening tools.

Is there a job that pays you to listen to people?

A Listening Officer is a job that involves actively listening to individuals, often in customer service, counseling, or support roles. These positions require strong communication skills and may involve handling sensitive information or providing emotional support, typically within organizations that value attentive listening as part of their service delivery.

How do you become a listening officer?

To become a listening officer, candidates typically need a high school diploma or equivalent, strong communication and active listening skills, and experience with customer service or call center environments. Some roles may require familiarity with specific monitoring tools or software, and relevant certifications can enhance job prospects.
More about Listening Officer jobs
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What job categories do people searching Listening Officer jobs look for? The top searched job categories for Listening Officer jobs are:
Listening Officer jobs near you
Infographic showing various Listening Officer job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, and 16% Part Time. Highlights an 100% In-person job distribution.

Unarmed Security Officer

Brownstone Security

Mesa, AZ

$14 - $16.75/hr

Full-time

Posted 2 days ago

New

Job description

Unarmed Security Officer

Brownstone Security is seeking Unarmed Security Officers to work at a variety of sites and posts. Unarmed Security Officers will, at a minimum, be responsible for observing and reporting activity at the site assigned. Additional duties and responsibilities will be defined in the site-specific post orders.

Responsibilities

  • Be alert and attentive while on duty to ensure personal safety and your ability to observe activities, irrelevant of working environment.
  • Collaborate with all Brownstone Security and client staff, irrelevant of position rank or title.
  • Maintain regular and punctual attendance.
  • Observe and report various activities on and around the assigned post.
  • Practice all safety rules and procedures, at assigned post, as established by Brownstone Security to ensure a safe and healthy work environment.
  • Report designated activities and irregularities by submitting written and/or verbal reports.
  • Additional essential duties will be defined in the Post Orders of the specific post for which the security officer is assigned.

Requirements

  • 18+ years of age
  • Security Guard Permit as required by state law.
  • Documents that establish identity
  • Documents that establish authorization to work in the U.S

Skills, Knowledge & Abilities

  • Listen, understand, summarize, transfer and retain basic instructions and detailed information.
  • Ability to observe and report activity.

Preferred Skills, Knowledge and Abilities

  • High School Diploma or GED
  • Knowledge of security operations and procedures