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Listening Officer Jobs in Ridgefield, CT (NOW HIRING)

SSC, Inc

Security Officer

Shelton, CT

$16 - $19/hr

Security Officer Job Skills/Requirements Our Security Officers are proficient and strive to support ... Must be able to actively listen to others.

SSC, Inc

Security Officer

Greenwich, CT · On-site

$19.50/hr

Security Officer Job Skills/Requirements: Our Security Officers are proficient and strive to ... Must be able to actively listen to others. * Must be able to think critically in all situations ...

SSC, Inc

Security Officer

Milford, CT

$19/hr

Security Officer Job Skills/Requirements Our Security Officers are proficient and strive to support ... Must be able to actively listen to others. * Must be able to think critically in all situations ...

SSC, Inc

Security Officer/Dispatch

Shelton, CT

$19/hr

Security Officer/Dispatch Job Skills/Requirements Our Communications Center Operators are the ... Must be able to actively listen to others. * Must be able to think critically in all situations ...

SSC

Security Officer

West Harrison, NY · On-site

$19/hr

Must be able to actively listen to others. * Must be able to think critically in all situations ... Security Officer License/Registration Additional Information / Benefits Industry leading ...

SSC

Security Officer

White Plains, NY · On-site

$20/hr

Must be able to actively listen to others. * Must be able to think critically in all situations ... Security Officer License/Registration Additional Information / Benefits Industry leading ...

SSC

Security Officer

Port Chester, NY · On-site

$17.75 - $21/hr

Must be able to actively listen to others. * Must be able to think critically in all situations ... Security Officer License/Registration Additional Information / Benefits Industry leading ...

SSC, Inc

Security Officer / Floater

Milford, CT

$20/hr

Security Officer / Floater Overview SSC is the corporate services provider our clients rely on to ... Must be able to actively listen to others. * Must be able to think critically in all situations ...

Corporate-CCL

Physical Security Officer I

Stamford, CT

$18.25 - $20.25/hr

Physical Security Officers protect lives and property, maintain order, and safeguard Spectrum ... Active listening skills Ability to interact cordially and communicate with the team, internal ...

Westchester Country Club

Security Officer

Rye, NY · On-site

$22/hr

The Security Officer will provide a professional, cooperative, and courteous service to satisfy the ... Support the team to reach common goals, and listen and respond appropriately to the concerns of ...

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Listening Officer information

How does a listening officer typically collaborate with other departments to address customer feedback?

A Listening Officer often works closely with departments such as Customer Service, Product Development, and Marketing to ensure that customer feedback is accurately captured and acted upon. They analyze data from various channels, summarize key trends, and present actionable insights to relevant teams. Regular meetings or reports facilitate cross-departmental communication, allowing the organization to prioritize improvements and address concerns efficiently. This collaborative approach not only enhances customer satisfaction but also drives continuous improvement across the company.

What are the key skills and qualifications needed to thrive as a listening officer?

To thrive as a Listening Officer, you need strong analytical skills, attention to detail, and experience in data collection and interpretation, often supported by a background in communications, social sciences, or business. Familiarity with social listening tools, data visualization platforms, and CRM systems is typically required. Excellent interpersonal skills, active listening, and the ability to synthesize and convey insights clearly help a Listening Officer stand out. These skills are vital for accurately capturing stakeholder feedback and providing actionable recommendations that improve organizational strategy and customer satisfaction.

What is the difference between Listening Officer vs Customer Service Representative?

AspectListening OfficerCustomer Service Representative
Required CredentialsTypically requires communication or social science background, sometimes certifications in conflict resolutionHigh school diploma or equivalent; customer service training often provided
Work EnvironmentOften in government, NGOs, or organizations focused on listening and mediationRetail, call centers, corporate offices
Employer & Industry UsageUsed in sectors emphasizing listening, mediation, and conflict resolutionUsed across various industries for customer support roles
Search & Comparison IntentPeople comparing roles focused on listening and mediation skillsPeople seeking customer support or service roles

The Listening Officer primarily focuses on listening, mediation, and conflict resolution within organizations, often requiring specialized communication skills. In contrast, Customer Service Representatives handle customer inquiries and support, typically with less emphasis on mediation. Both roles involve communication skills but serve different organizational needs and environments.

What is a listening officer?

Listening Officers are professionals who monitor, assess, and report on public opinions, feedback, and conversations, often across digital channels like social media, forums, and customer reviews. Their main job is to listen to what customers and the public are saying about a company, brand, or topic, and provide insights to help organizations improve their products, services, or reputation. Listening Officers may also help manage crises, identify trends, and suggest strategies for better engagement. They often work closely with marketing, customer service, and communications teams. Their skills include analytical thinking, communication, and proficiency with social listening tools.

Is there a job that pays you to listen to people?

A Listening Officer is a job that involves actively listening to individuals, often in customer service, counseling, or support roles. These positions require strong communication skills and may involve handling sensitive information or providing emotional support, typically within organizations that value attentive listening as part of their service delivery.

How do you become a listening officer?

To become a listening officer, candidates typically need a high school diploma or equivalent, strong communication and active listening skills, and experience with customer service or call center environments. Some roles may require familiarity with specific monitoring tools or software, and relevant certifications can enhance job prospects.
Listening Officer jobs near you

Security Officer

SSC, Inc

Stamford, CT

$17 - $20.25/hr

Full-time

Re-posted 8 days ago

Job description

Security Officer

Job Skills/Requirements

Our employees are proficient and strive to support our Company’s sole purpose which is to provide a high level of customer service. The Concierge will create a positive and professional environment by providing outstanding customer service to building residents and visitors. Responsibilities include but are not limited to providing white glove service, greeting residents and visitors, monitoring building access, answering telephones, and providing information as requested.

Minimum Qualifications

  • High school diploma or GED equivalent
  • 18 years of age or older
  • Minimum three (3) years previous Concierge experience preferred.
  • Must posses a State Issued License as Security Officer.
  • Be able to pass a drug screen
  • Have access to reliable transportation

Knowledge Skills and Abilities:

  • Ability to provide high level of Customer Service.
  • Excellent written and verbal communication skills.
  • Be computer proficient.
  • Read, understand and clearly speak English; constantly use speech and hearing in communicating with the public and co-workers, giving and receiving instructions
  • High attention to detail.
  • Ability to work in various environments including but not limited to adverse outdoor conditions such as cold, rain, heat.

Key Competencies:

  • Must be able to work as part of a team.
  • Must be able to manage stressful situations and maintain their own composure throughout.
  • Must maintain ethical conduct at all times.
  • Must be able to communicate instructions in a clear and concise manner.
  • Must be Customer/Client focused.
  • Must be able to actively listen to others.
  • Must be able to think critically in all situations.

#HPC


SSC is the corporate services provider our clients rely on to ensure the health, safety and efficiency of their people.As a fully integrated provider of uniformed security, investigative, and consulting services, we provide the highest levels of asset protection to hundreds of customers and maintain a strong force of professionally trained Security Officers.