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Listening Officer Jobs in Ridgefield, CT (NOW HIRING)

Westchester Country Club

Security Officer

Rye, NY · On-site

$22/hr

The Security Officer will provide a professional, cooperative, and courteous service to satisfy the ... Support the team to reach common goals, and listen and respond appropriately to the concerns of ...

AGB

UNARMED SECURITY OFFICER

Purchase, NY · On-site

$17 - $20.25/hr

*Per Diem issued per assignment Security Officers maintain a safe and secure environment for ... Active listening skills. * Ability to assess and evaluate situations effectively. * Ability to ...

American

Major Gift Officer

Washington, CT · Hybrid

$90K - $110K/yr

The Major Gifts Officer (MGO) position at WAMU 88.5 manages a portfolio of approximately 150 ... Local and regional travel in the WAMU listening area. Additional Eligibility Qualifications: * 3+ ...

AGB

UNARMED SECURITY OFFICER

Purchase, NY · On-site

$17 - $20.25/hr

Security Officers maintain a safe and secure environment for customers and employees by patrolling ... Active listening skills. * Ability to assess and evaluate situations effectively. * Ability to ...

AGB

Unarmed Security Officer

Purchase, NY · On-site

$17 - $20.25/hr

Security Officers maintain a safe and secure environment for customers and employees by patrolling ... Knowledge, Skills, Abilities, and Other Characteristics • Active listening skills. • Ability to ...

AGB

UNARMED SECURITY OFFICER

Valhalla, NY · On-site

$16.75 - $19.75/hr

Security Officers maintain a safe and secure environment for customers and employees by patrolling ... Knowledge, Skills, Abilities, and Other Characteristics • Active listening skills. • Ability to ...

AGB

UNARMED SECURITY OFFICER

Purchase, NY · On-site

$17 - $20.25/hr

Security Officers maintain a safe and secure environment for customers and employees by patrolling ... Knowledge, Skills, Abilities, and Other Characteristics • Active listening skills. • Ability to ...

AGB

UNARMED SECURITY OFFICER

Purchase, NY · On-site

$17 - $20.25/hr

Security Officers maintain a safe and secure environment for customers and employees by patrolling ... Knowledge, Skills, Abilities, and Other Characteristics • Active listening skills. • Ability to ...

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Listening Officer information

How does a listening officer typically collaborate with other departments to address customer feedback?

A Listening Officer often works closely with departments such as Customer Service, Product Development, and Marketing to ensure that customer feedback is accurately captured and acted upon. They analyze data from various channels, summarize key trends, and present actionable insights to relevant teams. Regular meetings or reports facilitate cross-departmental communication, allowing the organization to prioritize improvements and address concerns efficiently. This collaborative approach not only enhances customer satisfaction but also drives continuous improvement across the company.

What are the key skills and qualifications needed to thrive as a listening officer?

To thrive as a Listening Officer, you need strong analytical skills, attention to detail, and experience in data collection and interpretation, often supported by a background in communications, social sciences, or business. Familiarity with social listening tools, data visualization platforms, and CRM systems is typically required. Excellent interpersonal skills, active listening, and the ability to synthesize and convey insights clearly help a Listening Officer stand out. These skills are vital for accurately capturing stakeholder feedback and providing actionable recommendations that improve organizational strategy and customer satisfaction.

What is the difference between Listening Officer vs Customer Service Representative?

AspectListening OfficerCustomer Service Representative
Required CredentialsTypically requires communication or social science background, sometimes certifications in conflict resolutionHigh school diploma or equivalent; customer service training often provided
Work EnvironmentOften in government, NGOs, or organizations focused on listening and mediationRetail, call centers, corporate offices
Employer & Industry UsageUsed in sectors emphasizing listening, mediation, and conflict resolutionUsed across various industries for customer support roles
Search & Comparison IntentPeople comparing roles focused on listening and mediation skillsPeople seeking customer support or service roles

The Listening Officer primarily focuses on listening, mediation, and conflict resolution within organizations, often requiring specialized communication skills. In contrast, Customer Service Representatives handle customer inquiries and support, typically with less emphasis on mediation. Both roles involve communication skills but serve different organizational needs and environments.

What is a listening officer?

Listening Officers are professionals who monitor, assess, and report on public opinions, feedback, and conversations, often across digital channels like social media, forums, and customer reviews. Their main job is to listen to what customers and the public are saying about a company, brand, or topic, and provide insights to help organizations improve their products, services, or reputation. Listening Officers may also help manage crises, identify trends, and suggest strategies for better engagement. They often work closely with marketing, customer service, and communications teams. Their skills include analytical thinking, communication, and proficiency with social listening tools.

Is there a job that pays you to listen to people?

A Listening Officer is a job that involves actively listening to individuals, often in customer service, counseling, or support roles. These positions require strong communication skills and may involve handling sensitive information or providing emotional support, typically within organizations that value attentive listening as part of their service delivery.

How do you become a listening officer?

To become a listening officer, candidates typically need a high school diploma or equivalent, strong communication and active listening skills, and experience with customer service or call center environments. Some roles may require familiarity with specific monitoring tools or software, and relevant certifications can enhance job prospects.
Listening Officer jobs near you

Security Officer

Westchester Country Club

Rye, NY • On-site

$22/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

Job description

WHO WE ARE
Since 1922, Westchester Country Club is an exclusive family-oriented private club located in Rye, New York. Westchester Country Club is among the top country clubs and proudly designated as a Platinum Club of America, ranking #29 out of the top 150 country clubs in the United States.
With over 1,600 members, Westchester Country Club offers world-class facilities including the main club property and the beach club on the Long Island Sound. Club members enjoy two championship golf courses and a 9-hole executive course, comprehensive tennis and squash facilities, various dining options, an on-site fitness facility and indoor pool, and other specialized amenities. Westchester Country Club also has two large banquet rooms, conference facilities, member apartments, and guest accommodations.
ABOUT THIS OPPORTUNITY
We are hiring for a full-time Security Officer to join our Security team. This role will provide a safe and secure environment for both the Members and employees of the Westchester Country Club. The Security Officer will provide a professional, cooperative, and courteous service to satisfy the needs of all Members and employees through: Routine patrols; parking enforcement, monitoring surveillance cameras, writing incident reports, conducting investigations, fire safety awareness, AED/C.P.R., and First Aid assistance.
WHAT YOU'LL DO
  • Provide safety and security to Club members, guests, and employees, including Club assets by using keen observation skills and proactive solutions
  • Maintain a visible and physical presence while on duty so that all Club activity can be monitored at all times
  • Deter, detect & prevent unauthorized people from entering the property and facilities
  • Operate Security Management & Access Control computer system
  • Monitor camera surveillance system
  • Patrol Club property to prevent and detect signs of intrusion and ensure doors, windows, and gates are secure at all times
  • Follow up on all suspicious activity
  • Observe and rectify all safety and fire hazards in cooperation with the Engineering department.
  • Conduct thorough investigations for various incidents including theft, accidents, and Club policy violations
  • Compose incident reports for any accident, injury, rule infraction, property damage, theft, unauthorized persons, or suspicious activity
  • Issue parking summonses for all parking violations
  • Complete safety inspections for various items across Club property
  • Collect and log all Lost & Found items
  • Log all incoming packages via package scanner and facilitate delivery/pick-up
  • Open/lock doors upon request and during routine patrol
  • Maintain key box and issue keys to authorized personnel
  • Respond to all alarm activations (burglar/fire alarms)
  • Provide First-Aid assistance to injured parties on Club property
  • Data entry
  • Provide assistance to all Members, employees, and guests as needed
  • Maintain confidentiality of proprietary information, and protect Club assets
  • Maintain excellent communication with co-workers and foster a positive and professional work environment
  • Support the team to reach common goals, and listen and respond appropriately to the concerns of other employees
  • Perform additional duties and assist with additional projects & assignments as needed
WHAT YOU'LL NEED
  • Must be Security minded and diligent, with ability to identify and manage risks, hazards and threats
  • Associate or Bachelors Degree in Criminal Justice, or other related program; or relevant experience and/or other training will be considered
  • Relevant experience within Hotel/Hospitality setting a plus
  • Computer literacy required
  • Must have ability to type a clear concise report
  • Must have ability to operate all relevant Club operations systems, including Security Management computer system, Fire/Burglary Alarm system, photo ID software and IP camera surveillance system (systems training will be provided)
  • Ability to operate a motor vehicle (NYS Drivers license) required
  • High attention to detail and commitment to accuracy and excellence
  • Strong written and oral communication skills and ability to interact with employees at all levels
  • Ability to maintain explicit confidentiality and demonstrated discretion in the handling of highly sensitive material and information
  • First Aid/CPR/Defibrillator certified
  • Must be flexible to meet scheduling needs
  • Ability to speak Spanish a plus
PAY RANGE
$22.00 hourly compensation
OUR TOTAL REWARDS
At WCC, we believe that our biggest strength lies in the exceptional people who work for our organization to deliver memorable experiences to our members and their families. We pride ourselves on being a great place to work and providing our team members a meaningful and rewarding career experience with us. We prioritize offering valuable benefits, wellness, rewards and recognition programs, compensation, time off, and resources to support the wellbeing and needs of team members and their families. We refer to these as our "Total Rewards".
  • Establish a Healthy Foundation - Several Cigna medical plan options, plus prescription coverage, dental and vision insurance.
  • We've Got You Covered - 100% company paid life insurance, long-term disability coverage, and employee assistance program.
  • Protect Against the Unexpected - Voluntary benefits including accident, critical illness, and supplemental life insurance.
  • Family Members with Four Paws - Pet insurance available to provide dogs and cats with health coverage too.
  • Build Toward Retirement - 401(k) plan for retirement savings and education sessions to help foster financial literacy.
  • Work/Life Harmony - Paid time off including vacation and personal days, 11 holidays, and more to enjoy time outside of work, take a break, and care for ourselves or others.

ALL team members enjoy free lunch and dinner meals, free parking, and numerous recognition events and activities throughout the year.

Apply