Escalations Engineer (L3)
Burlington, VT · On-site
Be a great, first, technical interface of Open Approach with prospective clients to perform network and systems engineering assessments. * Coordinate and perform the technical onboarding of new ...
Burlington, VT · On-site
Be a great, first, technical interface of Open Approach with prospective clients to perform network and systems engineering assessments. * Coordinate and perform the technical onboarding of new ...
Burlington, VT · On-site
Be a great, first, technical interface of Open Approach with prospective clients to perform network and systems engineering assessments. * Coordinate and perform the technical onboarding of new ...
Burlington, VT · On-site
$70K - $85K/yr
Be a great, first, technical interface of Open Approach with prospective clients to perform network and systems engineering assessments. * Coordinate and perform the technical onboarding of new ...
Burlington, VT · On-site
$70K - $85K/yr
Be a great, first, technical interface of Open Approach with prospective clients to perform network and systems engineering assessments. * Coordinate and perform the technical onboarding of new ...
Burlington, VT · On-site
Be a great, first, technical interface of Open Approach with prospective clients to perform network and systems engineering assessments. * Coordinate and perform the technical onboarding of new ...
Quick apply
Burlington, VT · On-site
Be a great, first, technical interface of Open Approach with prospective clients to perform network and systems engineering assessments. * Coordinate and perform the technical onboarding of new ...
$21.73 - $27.07
0% of jobs
$27.07 - $32.41
3% of jobs
$32.41 - $37.76
11% of jobs
$37.76 - $43.10
10% of jobs
$43.77 is the 25th percentile. Wages below this are outliers.
$43.10 - $48.45
11% of jobs
$48.45 - $53.79
15% of jobs
The median wage is $54 / hr.
$53.79 - $59.13
14% of jobs
$63.92 is the 75th percentile. Wages above this are outliers.
$59.13 - $64.48
13% of jobs
$64.48 - $69.82
10% of jobs
$69.82 - $75.17
9% of jobs
$75.17 - $80.51
5% of jobs
$21
$55
$80
| Aspect | Linux Systems Administrator | Network Administrator |
|---|---|---|
| Certifications | Linux+, LPIC, RHCSA | CompTIA Network+, Cisco CCNA |
| Work Environment | Server management, Linux environments, data centers | Network infrastructure, routers, switches, LAN/WAN |
| Responsibilities | Managing Linux servers, scripting, security | Configuring networks, troubleshooting connectivity |
The Linux Systems Administrator primarily focuses on managing Linux servers, ensuring system security, and automating tasks. In contrast, the Network Administrator handles network infrastructure, maintaining connectivity, and configuring network devices. Both roles require technical certifications and work in IT environments, but their core responsibilities differ in scope and focus.

Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 28 days ago
ESCALATIONS ENGINEER (L3)
Location:Burlington, VT
Employment Type:Full-time
WHO WE ARE
Open Approach is a values-driven, client-focused IT services company based in Burlington, Vermont. We deliver exceptional managed technology and phenomenal client support to organizations across New England and beyond. We are a fast-growing Managed Services Provider (MSP) delivering secure, compliant IT solutions to clients in regulated industries. Our team partners with businesses to design and implement IT, cybersecurity, and compliance frameworks that meet strict standards such as NIST, DFARS, and CMMC.
We earn our clients' business every month by staying relentlessly focused on their success. From the very first interaction to ongoing evolution, we aim to provide seamless experiences grounded in understanding, integrity, and practical solutions. We believe in making thoughtful, informed decisions and creating a lasting impact instead of quick fixes. This translates into long-term relationships with our clients that are rewarding on many levels.
At our core, we value equity, humility, excellence, accountability, innovation, and openness. These guide everything we do, from how we collaborate internally to how we support clients through complex technical challenges.
We are continually refining our team, enhancing our capabilities, and investing in talent to drive forward meaningful change. We embrace candid feedback, own our outcomes, and strive to improve every day. If that sounds like the kind of company you want to grow with, we would love to hear from you.
THE ROLE
Join our dynamic and rapidly growing tech company as a key player in providing outstanding customer experience. We are seeking an enthusiastic, empathetic, personable, self-driven individual undeterred by the challenges that come with working in a small but growing tech company. Day to day tasks can vary significantly; in the morning you could be working through complex issues with a client, then hop on a call for a new prospect engineering assessment. In the afternoon you may start the onboarding of a new client. If you like the tech, but really enjoy client relations and are unafraid of fluctuating technical challenges, continue on below!
THE SPECIFICS OF THE JOB
Responsibilities
Job Requirements
Experience
At least 5+ years of technical experience is required. Compensation is negotiable depending on
experience.
BENEFITS
HOW NOT TO APPLY
Thank you for your interest, and best of luck in your search for work.
Learn more about us at www.openapproach.com