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Lilly Direct Jobs in Virginia (NOW HIRING)

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Lilly Direct information

What is Lilly Direct?

Lilly Direct is a direct-to-patient service provided by Eli Lilly and Company, offering a convenient way for patients to access select Lilly medications online. Through Lilly Direct, patients can connect with independent telehealth providers, obtain prescriptions, and have medications shipped directly to their homes. This service aims to improve medication accessibility, particularly for chronic conditions like diabetes, obesity, and migraine. Lilly Direct also provides resources and support for patients to manage their health more effectively.

What are the key responsibilities for professionals working in Lilly Direct’s patient support and digital health teams?

Professionals in Lilly Direct’s patient support and digital health teams typically manage patient onboarding, address medication access challenges, and provide guidance on using digital tools for therapy management. A significant part of the role involves collaborating with healthcare providers, pharmacists, and internal Lilly experts to ensure patients receive timely and accurate support. Team members often contribute to process improvements, help troubleshoot technology issues, and participate in cross-functional meetings to align on patient care initiatives. This environment offers opportunities for career growth in both clinical and digital health pathways.

What are the key skills and qualifications needed to thrive as a Lilly Direct specialist, and why are they important?

To thrive as a Lilly Direct specialist, you need a strong understanding of pharmaceutical products, healthcare systems, and customer service, often supported by a background in pharmacy, nursing, or healthcare administration. Familiarity with CRM software, prescription management platforms, and HIPAA compliance is typically required. Excellent communication, problem-solving, and organizational skills help you effectively support patients and healthcare providers. These competencies are essential for ensuring accurate medication delivery, compliance with regulations, and a positive patient experience.

What is the difference between Lilly Direct vs Lilly Customer Service Representative?

AspectLilly DirectLilly Customer Service Representative
Primary RoleDirect sales and customer engagement for Lilly productsHandling customer inquiries and support for Lilly products
Required CredentialsSales certifications, knowledge of pharmaceutical productsCustomer service training, communication skills
Work EnvironmentField sales, client meetings, healthcare settingsCall centers, office-based support
Employer & Industry UsagePharmaceutical sales teams at LillyCustomer support teams at Lilly

While both roles involve interaction with Lilly products, Lilly Direct focuses on sales and direct customer engagement, often in the field, whereas Lilly Customer Service Representatives primarily handle inquiries and support via phone or online channels. Understanding these differences helps job seekers identify the right position based on their skills and career goals.

What are popular job titles related to Lilly Direct jobs in Virginia?

For Lilly Direct jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Lilly Direct jobs in Virginia look for?

The top searched job categories for Lilly Direct jobs in Virginia are:

What cities in Virginia are hiring for Lilly Direct jobs?

Cities in Virginia with the most Lilly Direct job openings:

Infographic showing various Lilly Direct job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, and 6% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.

Senior Program Director - Virginia - GFD

Eli Lilly and Company

Richmond, VA • On-site

$159 - $233.20/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.


Eli Lilly and Company rating

8.9

Company rating: 8.9 out of 10

Based on 64 frontline employees who took The Breakroom Quiz

9th of 86 rated pharmaceutical


Job description

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life‑changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

The Global Facilities Delivery (GFD) Organization, part of Corporate Engineering, delivers new and renovated capital assets around the world. Our mission is accomplished through a highly leveraged organization of design, construction, and qualification contractors. Many of the assets delivered focus on medical innovation and delivering innovative solutions to patients. Some of the assets delivered will expand the supply of existing medicines or strengthen the supply chain.

Key Objectives/Deliverables
  • Project Management: Lead and manage teams to deliver large programs of at least $1BN USD or more in capital assets that are highly business‑critical in nature. These teams will consist of both Lilly and Non‑Lilly professionals, working to safely achieve project objectives from front‑end planning (conceptual design) in a Brownfield or Greenfield site through operational qualification (cradle to grave). Project objectives are defined as delivering asset capability or capacity with safety, cost, schedule, and quality assurance.

  • Interface/Communication: Ability to lead from a regional distance from corporate headquarters while developing and maintaining effective communication with GFD leadership, the project team, governance teams, business partners, and other stakeholders. Facilitate issue resolution, anticipate scope changes, and implement project work safely with quality, speed, and value.

  • Compliance: Lead with a disciplined, structured approach to project management based on compliance with Company Policies and Procedures.

  • Safety/Environment: Develop and maintain safety and environmental execution plans for projects. Ensure compliance with safety and environmental policies, procedures, and work rules for project personnel, contractors, and subcontractors from conceptual design through operational verification.

Minimum Requirements
  • Bachelor of Science in Engineering or a technical related field (i.e. project management).

  • Minimum of 15+ years previous experience in capital project delivery in industrial or manufacturing facilities (preferably leading projects/multiple projects >$100MM in size).

  • Previous experience managing greenfield projects.

  • Willingness to relocate and/or travel to locations outside of home state/country.

Additional Preferences
  • Pharmaceutical manufacturing experience.

  • Capital Project Management Experience in pharmaceutical manufacturing facilities such as: Bulk API, sterile products, secondary packaging, devices, and to a lesser extent, lab projects.

  • Experience in the following areas: GMP manufacturing, LEAN, automation, construction, construction quality, project controls, the engineering disciplines, safety, and scheduling.

  • The capacity to achieve results and influence through people.

  • Demonstrated ability to work from long distances with little supervision.

  • Must exhibit a good sense of judgment in decision making, without the need for management approval, while at the same time keeping management informed and engaged on critical issues.

  • Effective communication skills, both written and verbal.

  • Ability to influence personnel and organizations without having direct administrative responsibility for them.

  • Competency in a foreign language(s).

  • Professional Engineer (PE) or equivalent technical certification.

  • Project Management Professional (PMP) certification.

  • Experience in working and/or living outside the U.S.

  • Demonstrated willingness to embrace the concept of continuous improvement and be an agent for change.

Additional Information
  • International travel is likely in this role and may include weekends and multi‑week stays (~15% to 30% travel, domestic and international).

  • The position will require full relocation to the project location at a later date, as it does require onsite presence.

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location. The anticipated wage for this position is

$159,000 - $233,200

Full‑time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company‑sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well‑being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities). Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.

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About Eli Lilly

Sourced by ZipRecruiter

Eli Lilly, based in Indianapolis, IN, US, is one of the pioneers in the pharmaceutical industry with a rich history dating back to 1876. This global pharmaceutical company focuses on discovering, developing, manufacturing and selling pharmaceutical products in approximately 120 countries. The company's product categories include endocrinology, oncology, cardiovascular, neuroscience, and immunology. Having invested over $9 billion in research and development in the past decade, Eli Lilly is also committed to creating high-quality medicines that meet real needs. As a recipient of several awards and recognitions, Eli Lilly is known for its focus on life-saving research and drug development. Their mission is to make medicines that help people live longer, healthier, and more active lives.

Industry

Pharmaceutical product wholesalers

Company size

10,000+ Employees

Headquarters location

Indianapolis, IN, US

Year founded

1876